Question about Microsoft Office Professional 2007 Full Version for PC
I get the following message everytime I open Word: "Word cannot open the exisitng file (Normal)". I have tried everything to get rid of it and I can't! It also tries to save the file (Normal) when I close Word but gives me another error message saying it can't save the file as it is in use?
I have tried to delete the file (to be truthful, I can't even find the thing). I tried using the repair feature on the disk. Nothing seems to help.
Apparently the files full name is "Normal.dotm" but when I put a search on it, nothing comes up.
THe manual says that this file will create itself when you boot up Word but I again do not see it and when I try to close Word I get the same error issue.
How can I stop this from happening everytime I open Word? Please help!
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The issue that you've encountered has no easy solution. Please read this Microsoft Knowledge Base article:
Posted on Feb 08, 2008
Open Word and set the options you would i.e. font and size, then click on the Office button and select Save As...Word Template. You will be warned that you cannot save as normal.dotm, so name the file normalold.dotm. After saving go to C:\Users\YourUserName\AppData\Roaming\Microsoft\Templates and rename the file to normal.dotm and the problem is resolved.
Posted on Feb 12, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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