a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
It needs to be put in the ICD group. By default, nobody is in ICD group 1. Adding the phone and giving a ring status to it, even if it's no ring, makes the light blink on incoming calls. If you have access to system programming it's program 622 and 623. If you don't, your dealer/installer will have to do it.
From the phone, don't pick up the handset and press PROGRAM 99 then dial 22 and press STORE. Here's a problem. By default, that's what it's supposed to be and if it beeps twice when you press STORE, you didin't change it. Pick up the handset and drop it back down to exit programming.
In order to have incoming line preference, your phone has to be RINGING :-) So, if the first program didn't work, you need to see your system manager to program your phone to ring. Or find an installation manual on the internet.
You have to do 2 things: Make it ring and turn on Line Preference-Incoming Ringing line. The first is done from SYSTEM programming in programs 408/409/410 for DAY/NIGHT/LUNCH. The second is defaulted to Ringing so if the phone rings, it's supposed to work. If you've changed it, then from your idle phone you press PROGRAM and dial 22 STORE. (21 is no preference and 23 plus a number is a specific line).
There are 2 things that would prevent you from being able to answer a ringing phone by picking up the handset. Your phone has to be ringing, and you need to set preferred line ringing on incoming calls.
The second part is easy. Press PROGRAM 99 and dial 22 STORE on your phone. Now when a call rings on your phone you can pick it up. If you can't, then your phone is not ringing.
The answer mode determines whether the HP Fax answers incoming calls or not.
Different answer modes are :
The HP Fax will automatically answer all incoming calls using the Rings to Answer setting. This is the default setting.
* FaxTel (unit with handset model only)
The HP Fax automatically answers all incoming calls using the Rings to Answer setting. If the call is a fax call, the HP Fax will receive the fax. If the call is a voice call, the HP Fax will create a special ring to indicate it is a voice call. The incoming voice call will need to be answered using the attached handset.
NOTE: If the HP Fax determines the call is a voice call, only the HP Fax will ring with the special ring tone. The other phones on the same phone line will not ring at all. You will not be able to pick up the voice call using the other phones.
The HP Fax will not automatically answer calls. Faxes will need to be received manually.
The HP Fax will monitor the line when an incoming call is answered by a person or by the answering machine. If the HP Fax detects fax tones on the line, it will receive the fax.
Line Preference Incoming (called PREF LINE ANSWER in Vodavi) requires system programming from a 24 button set. It's a sequence of FLASH 50 (your extension twice) and hold, then press Flex key 8 and dial 0 HOLD.
Of course you have to know how to get into system programming and try not to do anything destructive.
This sounds like a programming issue on this telephone. There are 2 areas in programming that would cause this. If you have recently had a technician out to do some programming then it is possible that he made a mistake and needs to be called back to correct his mistake.
Somewhere, floating around, is a TDA Users manual. Program 19 and 20 deal with Idle line preference out and in. You could have a couple of things going on, one is that you lost your ILP, or the line assigned to it is no longer there. If it's the former, try this:
PROG 19 0 is no line 1 is Idle CO 2 + a button is that line, and 3 is intercom. Press STORE after the sequence and try it.
Worst case is you do 19 3 and get it to the intercom on idle.
For incoming PROG 20 0 is none, 1 is longest ringing, and 2 plus a line is to prefer that line, used when you have a private or semi-private line that you need to answer. Again, press STORE to save your selection.
go to programming section 5
You want Automatic Line Selection
left intercom button press twice (system program)
press right intercom once (central tel program)
enter # of extension to be programmed (intercom #)
press line buttons in desired order line1 line 2 etc and
end with left intercom then press**
enter feature 00 to exit programming
You need to reset the main base unit. Unplug the power from the back of the base. While the power is disconnected, press and hold the delete key while reconnecting the power. Wait for a long beep tone. When the display shows 88 or P, press play button one time. If you have a phone without an answering machine, disconnect the power from the back of the base, press and hold find hs button while reconnecting power.