My terminal dials out, find a line with dial tone , then says waiting for answer. Thats as far as it gets.. Both phone lines are fine and have dial tone. I have tested both lines. I have been useing these types of Verifone terminals for 10 years problem free.Has anyone had this problem before,please help?
The first test is to put another phone on that line (plug it into the back of the terminal in the other slot) and try to dial the number. If you can dial the number and get a modem response, then the terminal itself has gone bad and will need replacing. If you can not dial exactly like what is set up in the terminal, then something is wrong with the dial string. (Another situation is where the terminal has to dial '9' to get out, but then doesn't have the '-' in the number to indicate to wait for the second dial tone.)
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first check the phone line it self. take all phone lines out of the credit card machine, and unplug the power to machine. now take a telephone with a phone line attached and plug that into wall as if you were making a call on that phone. check for dial tone. if you have a dial tone, make a call. do you require a 8 or 9 to dial out? you terminal may not recognize that.
also if you do have dial tone do you use digital or analog phone lines? you need analog for terminals. if you have a fax line you can connect the terminal to fax via phone line. if this does not work contact phone co and ask what type of lines you have, you can also connect most terminals via Ethernet.
When I get this error, it's often a problem with the phone line wiring. Sometimes, it is the phone itself.
I like to use a spare corded phone and a new RJ-11 cord to localize the problem. First, try using the spare phone at the jack where the Panasonic base is plugged in. If you get a dial tone with the spare phone, try the new RJ-11 cable with the phone. If there is still no dial tone, then the phone needs repair or replacement.
If you do not have dial tone with the spare phone, try the test phone at another jack on that phone line.If there is dial tone, there is a problem with the first jack. You will need to open the jack and check the wiring. These are either keystones jacks or screw terminals. The keystone type require a special tool to press the wires into the terminal block. This is available at many hardware stores in the electrical wiring aisle (with the keystones and wires for whole house video/telecommunications access).
If you still have no dial tone, find the telephone access box. If you are lucky, that box has RJ-11 jacks so that you can test the line. If there is still no dial tone, contact your phone company. Outside line problems will be fixed by your provider.
If you have dial tone at the access box, you have a wiring problem somewhere inside.You can try to track the wires in any exposed area for signs of damage. You might want to call a professional to check the wires in the wall. Your phone company will do this for a fee.
I hope this helps.
Cindy Wells (my own phones gave "Line In Use" when a contractor damaged a wire digging in the wrong spot and when mice got to the underground lines outside. Those problems were fixed by the phone company.)
Usually there are two modes provided to all fixed line telephones. Tone mode and pulse mode. Pulse mode will dial the call slowly and Tone mode will dial calls quickly. Your phone is in Tone mode i guess. You need not dial the numbers again. Wait for few seconds and the call will get accomplished!
One if not too late. This terminal is out of compliance with running credit cards through. But if your merchant service provider is allowing you to continue then at the main screen just:
Hit 1 Then enter CC # and enter or function. Then EXP date of the card then function. Then Address and or ZIP of the billing for the cardholder then enter and it should process it VIA dial approval line.