Question about VeriFone TRANZ 380 Transaction System (X2, 256K) (P03600173)
My terminal dials out, find a line with dial tone , then says waiting for answer. Thats as far as it gets.. Both phone lines are fine and have dial tone. I have tested both lines. I have been useing these types of Verifone terminals for 10 years problem free.Has anyone had this problem before,please help?
The first test is to put another phone on that line (plug it into the back of the terminal in the other slot) and try to dial the number. If you can dial the number and get a modem response, then the terminal itself has gone bad and will need replacing. If you can not dial exactly like what is set up in the terminal, then something is wrong with the dial string. (Another situation is where the terminal has to dial '9' to get out, but then doesn't have the '-' in the number to indicate to wait for the second dial tone.)
Posted on Jul 01, 2008
It could be the number programmed to dial is invalid, or it needs a PABX (8 or 9, etc)
If you have digital lines, these terminals will function in an inconsistant way. Make sure you are using a dedicated analog line. If you have a fax machine, try that line.
You can try slowing down the speed by checking fields 542 and 543 and changing them from 2 to 1.
You're best bet is to call you terminal software provider.
Posted on Feb 14, 2008
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