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Was the green paper the type kids use in school. When my kids were little we called it contruction paper. If this is the case, your printer is smart enough to know that this paper is thicker than normal. It's responding as it should. Next time you want to print on this type of paper - select this in your printer's software control panel.
What happens when you print a report? Do you get print then? If you can print reports and then you get blank copies the problem is your scanner. If you can't print or copy, then the problem is in either the drum, I would say 30 percent, or laser probably 70 percent. But we have to find out if it will print a report. Do you use the machine as a fax ? Do they print ok?
Can you do a simple color or b/w copy job? If yes, the ph is OK and you might have to reinstall the drivers (delete before that the old ones).
If you cant see any copy job (blank paper) you should change to original carts and run the manual cleaning procedure twice. Wait a few hours an try to do the printing again. You might have to run the cleaning procedure twice again!
When you say all other printing processes are ok, I am assuming you can make copies and print from the computer. If so...then are the blank faxes coming from several different fax machines or are they coming from one particular fax machine. If one particular fax machine, then the problem is probably on their end. I need to go backwards a second....when you receive a fax does the machine spit out a blank page or no paper is fed at all..it just receives the fax? Is the machine programmed to just receive faxes to memory to be printed out later? It doesn't make sense for it to print or copy but not to print a fax. If problem persist try a different fax modem.
please press menu then start black copy (blue button) then fortimes arrow-up (tel.index). machine will switch to maintenance mode and all buttons will flash. press 8 then zero then severaltimes start black copy until error A1 will appear on the lcd. repeat pressing menu nine times and write down the error codes. Plz post them here again. To leave the mode press stop then 9 then 9.