The camera has a panoramic switch on it somwhere that caused a pair of baffles to close down over the film exposing only the center 1/2 of the film. The idea is that the print from this negative would be printed as a 4x11.5 inch photo. It's basically a 8x11.5 with the top and bottom of the print chopped off.
The only other alternative is that for some cameras had a panoramic adapter to place inside the film chamber, but that would be a very difficult thing to do inadvertantly.
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I would take the film to a custom processing lab; that is where professionals take film. The only difference between 620, which is no longer used, and 120 is the spool that the film is wound on. A custom lab can remove the film from the spool by hand and process it for you. It will be more expensive than you normally pay for processing. You can save money by having them develop the negatives only and then taking the negatives to a low cost lab for machine printing or they can make professional quality prints for you at a cost, of course.
If you can see the frame numbers on the edge of the unexposed negatives, the problem is most likely either the camera's shutter is not opening, or the camera's take-up/advance mechanism isn't working properly. It could also be that the film isn't being loaded correctly. Check all three, or have a camera shop (not department store!) check it out for you. They should be able to test the first two situations easily, and help you if it's a loading problem.
I would suggest you buy an off-brand roll of 12 or 24 exposures. Run it through the camera taking snaps of anything -- but make sure you vary the lighting, ISO, shutter speed, aperture, etc. as you snap the pics. Don't worry too much about composition. This roll is a quick test, NOT for photos to keep.
Have the film developed and then follow-up with comments on the results. I'll gladly assist you further at that time. Char1ieJ
There doesn't seem to be a pattern with any of the Fuji films (I use Sensia and Velvia, exclusively, and have never had a problem in my Canon EOS). There are reports that the Fuji Pro films will gum up the sprockets in a camera, thanks to an adhesive strip at the end of the roll, but I'm not sure if the regular 400 speed film has the same problem. You might try a thorough cleaning, and see if it is still happening. I'm not surprised that 400 speed comes out a tad dark. Try dropping to 200 speed (I generally won't use anything above 100 speed, unless it is black&while).
Just to make sure, if you do see the picture on your negatives, then the problem most likely lies within the developer. Try somewhere else and see if that works for you. If not, then you can use another type of film. The film could have been mishandled when manufacturered. These cameras don't usually have problems so that would be the last thing I would look at.
Are you sure that you have loaded the film properly?
Sometimes if you have not started the film so that the sprocket pulls the film correctly the film can aquire slack and the teeth of the sprocket may not be successfully pulling the film from the canister each time.
"Clear" = no exposure, right? Two possibilities: light not getting in; or film not advancing. To check the former, take a "picture" with the camera open at the back. See the light through the lens? Yes = OK, No = there is a problem with the shutter. Most likely the film is not advancing. Here's a test. Load the camera with a roll of film and take one picture. Open the camera and see if film moved. If not, go read the manual to make sure you are loading it properly.