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Fax troubleshooting Hi, we have an old fax that keeps getting an error message "system error LB11". The paper tray that prints the confirmations only pulls the paper through half way. The paper seems to keep getting stuck at the beginning of the drum. Any solutions?

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Remove any cartridges, take a can of air and blow it out, especially any sensors (which would be up under a small black piece of plastic sticking up in the paper path... that's the actuator). Once you've done that, try it again. If that doesn't work, try cleaning the roller and feed tires in the paper path with soap and water on a rag, or a gentle non abrasive cleaner such as simple green. That should take care of most jams unless its tires or clutches are worn out.

Posted on Feb 08, 2008

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How to stop to print the journal after send fax everytime?


Sending Confirmation
This report shows the fax number, the number of pages, elapsed time of
the operation, the communication mode, and the communication results.
You can set up your machine to print the message confirmation report in
one of the following ways (see page 5.3):
• Automatically after each transmission (ON)
• Automatically only if an error occurs during transmission (ERR)
• No report printed at all (OFF). You can print this report manually at
any time you want.
SENDING CONFIRM - A confirmation report shows whether the
transmission was successful or not, how many pages were sent, etc.
Select ON to print a confirmation report automatically each time you
send a fax.
Select OFF to turn this feature off.
Select ERROR to print only when an error occurs and the transmission
was not successful.

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Everytime I receive a fax, the first page prints out then I get a "Check paper size" error


Sounds like you have the paper size in the tray set incorrectly. For example, it may be set to legal, but you have letter size in the tray. This would cause that message to display. Check your setup options for the paper setting.

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Make sure you have a receiving tray. You can live without your sending tray. If you have the receiving tray and it says TRAY OFF thats because its not seated properly onto the frame. Make sure the tray engages the black sensor next to the speaker, also make sure you have paper in both trays to get rid of the OUT OF PAPER error. If the OUT OF PAPER error continues then you have a broken sensor in the upper tray.

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Listen for the paper tray is popping up when you push it in.

Remove the paper tray completly and look for paper in the cavity.

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look at the paper tray,some of your sensor are jammed,try tyo find out where is the sensor on paper try

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Check inside the paper tray area to see if the paper sensor flag is dislodged. Otherwise it will be a board problem. Vacuum clean out any toner spill. Try a can of compressed air to blow any paper dust from any sensor. They will be the little black U shaped devices. Make sure the flafs move freely in and out of the sensors.

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1 Answer

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