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either your camera got damaged INSIDE. when you dropped it, small and fine mechanics inside the device might have been damaged. Ask the person who gave that to you what store he/she bought it, then take it there, and get it a look. The technician could help you!
I have the exact same problem with my Cyber-shot; the lens is stuck inside. After trying everything to loosen it (like wedging a razor knife between the sections, even dropping it or banging it against a book, etc) non of which I recommend, I finally got it open by PUSHING on the black telescoping section surrounding the lens itself. For some reason, this worked!
I would take the lens off and then put it back on, being careful to align the registration marks on the lens barrel and the camera. It should click into place quite firmly. If this does not fix the problem, take it back for repair.
This service is free, with advice provided from hobbyists and knowitalls (like me hehehe). Were you asked by someone for a fee? Recommend reporting them to Fixya.
As for your specific problem, lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension.
Here's some things that you can do to try to correct it. They only seem to work for about half of the lens errors, but if the camera is out of warranty, they're worth a try:
I was ready to throw the Damm thing.. tried pulling on the lens.. no good.. but banged the bottom of the camera on the table and it worked!!!! Started out softly and increased the banging and it real really worked.. Sony needs to get their act together... this is serious business..
I just had this same problem. The lens came out all the way, but then make a crazy beeping and clunking sound. The LCD would not come on. I took off the casing, and the clunking sound was coming from the mechanism that has gears in it, and seems to be what makes the lens come out. I tried blowing canned air into it, and banged it around, but nothing worked. Then I pulled a little too hard on the lens and accidently pulled the whole lens off. Oops. Looks like a new camera for me. So my solution is: don't pull on the lens.