Question about HP Officejet Pro L7680 All-In-One Printer

1 Answer

Alignment failed I am just setting this up and it keeps saying alignment failed. Please help!

Posted by on

  • 6 more comments 
  • nick1664 Aug 09, 2008

    Having the same continued "printer alignment failed" message on my new HP L7680...tried the #3, #6, #9 reset suggestions but still printer alignment failed...in fact the full NVM reset stopped with "alignment cancelled" message.....any ideas other than taking it back and getting a refund...?! nick

  • jdenney Nov 05, 2008

    I am having the same "alignment failed" problem. I have had the HP Officejet L7680 for around 2 months. Printer was great until today. The printer jammed while receiving a fax saying that the print carriage jammed and to check the magenta print head. I took out the printhead out, reset numerous times, unplugged and still says "alignment failed". Test page comes out with black and yellow lines. Any help would be great.

  • Anonymous Nov 25, 2008

    I have the same problem - brand new - HP stuff is junk! I'm on hold now to HP! J. Lee

  • pongster Dec 03, 2008

    I get "aligment failed" and it only prints out black/yellow colors on the page. I also tried the # and buttons, but it did not fix the problem. Any other suggestions?

  • Anonymous Dec 04, 2008

    POS simple as that i have used the l 7680 for a full month now and have had nothing but problems not only that but hp seems to have system problems when i call for help if they cant keep things running smooth at home what makes you think they car about our home products i currently work as qa sup for one of the leading office supply comp in the us and i have never come across anything this bad in design and function

  • Anonymous Dec 29, 2008

    Are there any other solutions when the resets don't work?

  • Anonymous Feb 12, 2009

    I have the copier for a while now and it was working great until yesterday. I have tried the solution as set out above for the partial reset - YOU HAVE FORGOTTEN TO MENTION THAT THE COPIER WILL NOW RESET TO SOME FOREIGN LANGUAGE!!!

  • numbertwod33 Mar 31, 2009

    I am print a frew prints and then it keeps doing the alignment and it keeps saying alignment failed. Its wasting my paper.

×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Guru:

    An expert who has written 7 tips or uploaded 3 video tips

  • Master
  • 731 Answers

Hi,

Just try to reset the Printer.the pro L series printer can be reseted as follows.

POWER DRAIN:-Turn off the printer, Unplug the power cable from printer and from the wall outlet.Press and hold ON buton for 30-60 seconds.


PARTIAL RESET:-Unplug the printer power cable while its ON, press and hold # and 3 button and connect the Power cord while holding.Wait untill the ON light flashes, then release the button.

----(for below reset cartridges must be removed out)---------

SEMI_FULL RESET:-Unplug the printer power cable while its ON, press and hold # and 6 button and connect the Power cord while holding.Wait untill the ON light flashes, then release the button.


FULL NVM RESET:-Turn the printer OFF, Disconnect the power cable from printer and from the wall outlet.Wait for 1 minute.Connect one end of the power cable to wall outlet.Press and hold # and 9 button and connect the Power cord while holding.After connecting , release the button.Then Turn ON the Printer.

(Notes - resets will take a while)

Posted on Feb 09, 2008

  • 2 more comments 
  • guest125 Feb 09, 2011

    I've tried everthing above and have had no luck. In three years since this last answer was posted has anyone on earth found a way to fix the alignment problem. NO ONE should ever buy an HP product again. This piece of **** has been nothing but problems since I bought it. Initial unit didn't work could never get fax to work and printer head has had to be changed twice.

  • NavyBrew Sep 05, 2011

    Riztech,
    Thank you. the Full NVM Reset fixed the alignment failing problem.

  • TNTiger Jan 18, 2012

    The Full NVM Reset worked for me but initially the alignment failed. I went through the alignment procedure one more time and it worked. This was after multiple resets, new print head followed by more resets, cleaning print heads etc. Thank you!

  • TNTiger Jan 18, 2012

    Thank you! This worked for me but it took 2 times through the alignment procedure after the full NVM Reset. This was after multiple resets, multiple tries through the alignment process, new printhead and new cartridges. I was out of options and ready to purchase a new printer but thankfully this worked!

×

3 Suggested Answers

  • 1 Answer

SOURCE: Printer keeps showing : Press

I have found that if I put in an old aligned page the printer reads it as and the alignment is accepted. As for the cancelled message being in the window, I have had this problem too. I've ignored it and selected the copy button and it took the command. The only problem with hitting cancel is that you cannot turn off your printer. Every time you do you have to repeat the aligning and cancellation process.

Posted on Sep 09, 2009

  • 59 Answers

SOURCE: alignment

I've seen this happen with clogged heads as well. If even one color of the color cartridge does not print, it will mess up the alignment page. I'd say take a damp paper towel, wipe the print head off. That the area on the cartridge where ink comes out. after wiping, do a "foot print" test. Gently but firmly, lol press the print head into the damp paper towel. You should see a blue yellow and red foot print. They should be about the size of the print head itself. Do this for the black as well. IF you don't see good foot prints, then take them to your local cartridge world and get them replaced!

Posted on Jun 13, 2007

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My Hp c309 all in one printer keeps saying alignment failed. I recently changed all the ink cartridges and it shows that all are full but alignment STILL keeps failing... if I start to print something, it...


Regarding your recent inquiry about the HP 564 cartridge error ("Alignment Failed") which is preventing printing to your HP printer, please perform the following steps to see if the issue can be corrected....



NOTE: For "incorrect cartridge / "missing or damaged" error messages, please attempt to bypass the error message by selecting \'Ok\' on the printer several times. NOTE: You may also need to load the FULL printer driver versions from HP\'s website; once installed you should be able to bypass error messages via the various alert / windows prompts. Additional corrective action suggestions are provided below.





DIAGNOSTIC TESTS / RECOVERY SUGGESTIONS:



1) If you received an "Unauthorized ink", "non-HP ink", "counterfeit ink" or similar message, you can simply ignore/dismiss these messages by pressing \'OK\' once for each cartridge, so that the printer resumes its normal operation. If you do not have the full printer driver version installed it is possible that you may not be able to see the cartridge error bypass option - you may need to install the complete printer driver version for your computer\'s operating system. Receiving these kinds of ongoing alert messages is COMPLETELY NORMAL when using refilled ink cartridges. Refer to NOTE 2 below for more information. Refilling the ink cartridges does not include reprogramming of the ink cartridges, so this will not be a factor: http://inkjet411.com/?page_id=1407



2) Remove ink cartridge and inspect cartridge\'s smart chip surface (i.e. gold contacts) - check for scratches or ink residue. See pictures of cartridge chips at following link for reference (see \'Abnormal Cartridge Errors\'): http://inkjet411.com/?page_id=1925

- Replace cartridge if suspected damaged.



3) Perform Tap 41 PRINTHEAD Health Diagnostics Test (menu access varies by printer model, refer to HP printer diagnostics document, page 45, to view normal display messages, http://inkjet411.com/?page_id=1813 )



1. Turn ON the printer.

2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.

3. Release both buttons - screen should display "Enter Special Key Combo"

4. Press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"

5. Scroll through the menu by pressing the right arrow button until the display says \'Special Reports\'.

6. Select Ok, then press the arrow button until the \'print-mech button tap\' menu is displayed.

7. Select Ok (Code = 0 will be displayed); click and hold Right Arrow until \'code = 41\' is displayed.

8. Select Ok. The test page prints. If not, repeat steps 2-7 and enter \'code = 43\', select Ok.

9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD \'Pen Status\' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (as available). It is suggested to perform the \'Printer Reset\' procedure below to rule out printer firmware related problem.

a. If Step 2. does not allow service menu access, then press the \'Return\' and \'Home\' keys simultaneously so the Engineering Menu is displayed [or depress the \'Return\' button four (4) times]

b. Select Service Menu. Use arrow keys to advance to the Special Reports Menu. Select OK. Perform steps 6-9.



NOTE: The Tap 10 extended self-test print may also be initiated via \'code = 10\' (use to verify ink nozzle/jetting performance for each color).



premature of the PRINTHEAD has nothing to do with refilled ink cartridges; the PRINTHEAD assembly is a separate electronic unit in which the cartridges plug into and feed ink into. Refer to NOTE below.





4) Replace ink cartridge with a new HP ink cartridge to completely rule out the ink cartridge as the cause of failure.



5) To rule out printer/cartridge connectivity (assembly interface/connection) issues please ensure you have followed all steps on the Inkjet411 support page - this includes PRINTHEAD removal and thorough cleaning of the electrical surfaces on the PRINTHEAD and on the CARRIAGE ASSEMBLY: http://inkjet411.com/?page_id=1451



a. Remove all 4/5 ink cartridges, then remove the internal PRINTHEAD and thoroughly clean rear electrical contacts and carriage electrical contacts. Inspect ink foam ports to see if they are \'wet with ink\'...this will confirm whether ink is being pulled into the PRINTHEAD or not. If the ink foam ports are completely dry (no significant amount of ink present when blotted with a paper towel, etc.), then the PRINTHEAD is likely considered too dry to support proper ink flow and subsequent printing operations. Refer to PRINTHEAD removal process at HP.com (link down below) or at the following Inkjet411 link to provide general guidance: http://inkjet411.com/?page_id=1451



6) If after thorough electrical contact cleaning the problem persists, you may need to replace the PRINTHEAD ASSEMBLY (i.e. get from HP or Amazon), however, as a last ditch effort, you might want to perform a hot water flush on the PRINTHEAD: http://inkjet411.com/?page_id=2412



a. Remove all ink cartridges from the printer.

b. Remove the printhead - in most cases you will need to pull up on the lever at right side of carriage assembly to unlock the printhead. Lift printhead straight up to remove.

c. Over a sink, run warm tap water directly into the 4 (or 5) ink ports for approximately 2 minutes - this will effectively saturate the foam ports and blow ink out/thru the nozzle plate bottom.

d. Using a lint-free towel, remove water from rear/bottom electrical contacts. Ensure printhead electrical contacts and exposed surfaces are fully dry.

e. Install the printhead into the printer. You may observe a "Replace Printhead message" so you will need to cycle printer power by turning printer off and then on to clear the error.

f. Install ink cartridges and retest printer. You should observe a New PRINTHEAD alert message followed by an approx. 4-minute preparation countdown prompt.

g. If permissible, activate the \'Clean Printhead\'. This can be done from the printer\'s control panel or software printer driver (for example, by selecting \'Tools\' - \'Clean Printhead\', or similar).

h. If you have reached this point of the troubleshooting and all the previous troubleshooting steps did not work, then the printhead is likely damaged or at end of life* and may need to be replaced.



NOTE: On some HP printer models it may be difficult to remove the PRINTHEAD assembly, consult your User\'s Guide for specific instructions.



7) If this does not remedy the problem, then you may have a defective PRINTHEAD in the printer (worst case scenario), unrelated to the refilled cartridges.**



----



ADDITIONAL NOTES:



However, if you observe missing colors or poor image quality then air may have been accidentally ingested into the ink lines between the cartridge(s) and PRINTHEAD. To recover from this problem, you will have to run the "Clean Printhead" procedure 1-2 times to recover the ink system. Watch the video on the HP support page which describes some of the common issues you may encounter with refilled ink cartridges. This type of problem is common and completely recoverable.

http://inkjet411.com/?page_id=1407





NOTE 1: The HP 564 printer models have an electronic PRINTHEAD within the base of the carriage assembly (responsible for pulling ink from the 4 (or 5) ink cartridges and then firing the ink droplets onto the paper) - these will eventually fail depending on print usage type and printer duty cycle (i.e. rated for ~8,000 printed pages over life, but the consumer average is typically closer ~5,000 pages). The printhead is replaceable and can be ordered directly from HP.com. For information on how the PRINTHEAD functions, please watch the following video: http://inkjet411.com/?page_id=2054





**Typically the printhead should not reach it\'s end-of-life until after a minimum of 8 or more complete sets of cartridge changes; officejet models typically have a higher print page throughput average, but this is not always the case. While some printheads may last 15,000+ pages others may only last 3000 pages, actual results will vary. The printhead will eventually fail in time due to an internal micro-electronics failure, due to the following leading factors: general customer print usage and printer care, printer duty cycle (i.e. # pages printed per month), printing frequency (i.e. time between each print job), print mode (i.e. draft vs. normal) and content printed (i.e. photos vs plain pages) and color mode (black and white only vs. color/greyscale printing).



Paper types used (i.e. plain paper, photo papers & matte/heavy bond papers) and paper edge curl (i.e. duration in printer and/or exposure to low relative humidity) can also quickly lead to ********* printhead failures due to physical \'head strikes\' of the paper edges making repeated contact with the printhead nozzle plate surfaces.



---

CAUTION: the use of compatible/clone cartridges (i.e. sold thru the internet from overseas) are known to be problematic and may cause printer errors and permanent PRINTHEAD damage (due to incompatible ink formulations). We do NOT suggest refilling these types of ink cartridges.....refilling of HP 564 original/genuine ink cartridges is only suggested!



HP 564 Ink Refilling Services & Additional Cautions:http://www.youtube.com/watch?v=YlcY9jKXTvs

---



If you need to purchase a new ink cartridge(s) and are trying to cut costs, we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $20.



Please let us know if the error condition persists. For any additional questions please contact us directly: Inkjet411help@gmail.com



-Thank you

Aug 18, 2014 | Office Equipment & Supplies

1 Answer

I am aligning paper after inserting an ink cartridge. However after printing the alignment sheet and putting it under scanner glass it says "Alignment failed or no alignment paper present" help?


Hi

In order to have a succesfull alignment You need to have
good quility of printing
Replace and the other cartridge or try cleaning it frmo maintance menu
on your printers menu

But you have alwaeys the choice to cancel allingment by pressing cancel button


Pls Vote us to keep us alive

Nov 16, 2010 | HP Officejet 5610 All-In-One InkJet...

1 Answer

I changed the ink cartrige,it keeps saying alignment cancelled and the copy button keeps flashing - when i open it up the ink cartrige wont slide back out it seems stuck.


The printer needs to be aligned and it wasn't done after changing the catridge so it does not want to continue. Have you tried pushing the flashing copy button to print another alignment page? Do you know how to align the printer?

After changing a cartridge the printer wants to print an alignment page to make sure that it prints correctly. Some printers have you print a page and they auto align themselves. Others cue you to print the alignment page which has a picture or other graphics that are in specific places and then it instructs you to insert the alignment page face down and press "ok". The printer scans the alignment page and configures the print heads to set up by the marks. It uses the alignment page as a map of where the print should be on the paper.

Try unplugging the printer from the power supply and wait about 30 seconds. Then plug it back in and turn it on. The display should say "print alignment page". Choose yes or confirm to continue. Your printer will either print the page and align itself, or print the page and tell you to insert it and continue. Either way follow the prompts and complete the alignment process in order to continue printing as normal.

If you are unable to get the printer to reset and start the alignment procedure over again, please advise and I will help you solve this problem.

Nov 06, 2010 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Celestron NexStar alignment problem


Several questions-

1. Are you SURE you are choosing the correct alignment star?

2. Are all the settings correct like-- Location, Time, Date, Daylight savings time.

Jun 18, 2009 | Celestron NexStar 102 SLT 102 mm (4.0)...

2 Answers

Printer keeps showing : Press enter to align cartridges. After doing this it then prints out an alignment page and shows: Alignment failed please: Press enter Alignment failed. This goes on and on. I have...


I have found that if I put in an old aligned page the printer reads it as and the alignment is accepted. As for the cancelled message being in the window, I have had this problem too. I've ignored it and selected the copy button and it took the command. The only problem with hitting cancel is that you cannot turn off your printer. Every time you do you have to repeat the aligning and cancellation process.

May 02, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

My HP DeskJet g85 says "cartridge alignment has failed"


Hello,

Here is the weblink which helps you in resolving cartridge alignment failure issue:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu00657&cc=us&lc=en&dlc=en&product=60399

Click on the link above and follow all the steps give in web document.


Thank you.

Dec 06, 2008 | HP OfficeJet G85 All-In-One InkJet Printer

1 Answer

My Colors are all off on my Cannon MP780


my printer keep saying paper jammed but there nopaper jammd in there.

Nov 08, 2008 | Canon PIXMA MP780 All-In-One InkJet...

1 Answer

Alignment after new cartridge


Hi I think that you will need to clean the gold dots on the printer carriage or if not done so remove the blue tape from the cartridge or if you are trying to use refills install some originals as this may help.

Hope this helps'
Please rate me
Cheers J

Dec 30, 2007 | Apple HP Officejet G85xi InkJet Printer

2 Answers

Alignment


I've seen this happen with clogged heads as well. If even one color of the color cartridge does not print, it will mess up the alignment page. I'd say take a damp paper towel, wipe the print head off. That the area on the cartridge where ink comes out. after wiping, do a "foot print" test. Gently but firmly, lol press the print head into the damp paper towel. You should see a blue yellow and red foot print. They should be about the size of the print head itself. Do this for the black as well. IF you don't see good foot prints, then take them to your local cartridge world and get them replaced!

Oct 19, 2006 | HP PSC 750 All-In-One InkJet Printer

Not finding what you are looking for?
HP Officejet Pro L7680 All-In-One Printer Logo

6,652 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2017 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...