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at end of this instruction set, see link to review more questions/answers,as your issue with CD/DVD ROM will vary .
This document applies to HP and Compaq desktop computers with Windows XP, Me, and 98.
Use this document to make Windows and the CD writing software recognize the CD or DVD writer drive. Start at Step 1; do not skip to other sections until Step 1 has been completed.Step 1: Does Windows detect the CD or DVD drive?
Use Device Manager to determine if Windows is recognizing the drive:
In Windows XP, click Start , and right-click My Computer .
In Windows 98 and Me, right-click the My Computer icon on the desktop.
In Windows XP, select Properties , click the Hardware tab, and then click the Device Manager button.
In Windows 98 and Me, select Properties , and click the Device Manager tab.
Click the plus sign (+ ) next to DVD/CD-ROM Drives (or similar) category.
Do the following depending on what is listed in the DVD/CD-ROM drives category:
If a drive name is shown but is disabled (icon is marked with a red X, ), the drive has been disabled. Right-click the drive name and select Enable . You may have to restart the computer to complete the enabling process. The drive should work correctly once it has been enabled.
If the drive cannot be enabled, a required service or driver that the drive needs is not functioning or has been disabled. Click the plus sign next to IDE ATA/ATAPI controllers and troubleshoot any problems found according to any error codes in Device Manager. Resetting the BIOS may also resolve this problem.
If the CD or DVD drive is listed as normal but your disc burning software does not recognize the drive, Device Manager shows no special icons . Windows is detecting the drive but the writing software does not. Leave Device Manager open and continue with the next section Disc burning software does not recognize the original drive .
here is a link that will give you several other questions and answers to CD/DVD ROM issues.
The cdrom drives are either dirty or the laser eye needs to be calibrated. The reason that dvd's would work in the one drive but the cds will not is because there is the signal used to generate the reading of the dvd is different from the cd signal. this is the simplest way to explain it.
think of it as a stove that works on both gas and electric. you use the gas but one day you run out and only the electric works. you need to fill the gas tank first to use it again. In the case of the computer you need to tune the laser or clean it.
Without a lil technical background i would not advise opening the unit to do this. i would take this to a service technician. Purchasing a new drive though would be cheaper in the long run. Even 2 new drives would cost aroudn 60$ online where cleaning from a tech could be that or double.
Since it is not reading any of the discs it usually means it is driver issue or the drive it self. Easiest way to see is it driver is to uninstall it and restart your pc. Once it is up it will tell you it has found new hardware and it will install it. Once it says it has been installed try to read a cd again, one you know it works for sure. When you go to my computer if you can see the drive it self it means it is not connection issue. To uninstall it:Right click on My computerand click manage. Once in manage on left pane select Device Manager. In the next window that opens on right side you will have all the devices that are installed on your pc. One of them will say DVD/CD Rom drives if you have a DVD reader or just CD Rom. If you click on little arrow next to it it will show you what is there, You gonna right click on your DVD/CD drive from here and click uninstall. It will ask are you sure and just say yes. Once it is done restart your pc and once restarted give it about 3-5min to finish installing the drivers. If this does not work you might want to replace the reader it self. They are pretty cheap these days, like in Walmart, BestBuy or any other store that sells PC parts. Hope this helps and good luck.
cd/dvd drives are cheep, I would suggest in device manager uninstall device driver and re-install them with scan for new hardware. If thats not working goto ebay and get a cd/rw dvd reader try to pay a max of $20.00 you should find many in that price range.. and when re-installing make sure the jumper is set to the same as the one you currently have..
when you say disk did you mean hard disk? if you do... did you recenlty install a new hard disks?... if you did... did you check the jumper-master-slave configuration when installing the new hard disk?
only one hard disk can be configured as master in each ide channel. set up to master (not single) the one on the end of the ide cable and set up to slave the one attached to the midlle of the ide cable.
check that both hard drives are properly attached to the cable and that the power cable is properly seated.
when you say disk did you mean cd rom disks or dvd disks?
does it work in other computers? if it doesnt.. you cd/dvd disks may be the problem
are you trying to read a dvd disk on a cd rom only drive... you can't read a dvd in a cd rom drive.
if you cd/dvd rom drive should read the disk you're putting in, check in device manager if your system detects the cd/dvd rom drive. if it doesn't: check the physical connections (reseat ide cable, check jumper configuration for slave and master on your cd/dvd rom drive and check that the power cable is properly seated), check also in device manager the properties of the cd/dvd rom drive and check if it says on device status if the device is working correctly. if it doesn't post the error code that it may give you or google a solution with error code.
suggestion.. be more specific when posting your questions.. that way it will be easier for a solution to be provided as your issue could be interpreted in different ways
Try to clean the lenses using a soft cloth. Also check the connections of the CD Drive. Also check in contro panel>device manager wether you have a CD Rom drive over there or not. (Mostly if its not there then connections are loose) In most of the cases connections are loose. And even after that cleaning the lenses if the CD Rom dosent read then may be there is some problem inside the CD Rom assembly or its broken. You will have to get it repaired.
Try going into your Device manager start right click on my computer click on properties then click hardware tab. Under this tab click device Manager. Under disc drives find the drive that you are having problems with and right click on it. Then try to update drivers. If this dose not work do the same thing but this time uninstall the drive. After it uninstalls go to your controll pannel and click on add hardware. It should find and reinstall the cd rom and it's associated files and hopefully work once again.