Hi, you can try to upgrade the player's firmware, you can download it from the RCA Website (http://support.rcaaudiovideo.com/).
If your computer doesn't recognize the player, you'll have to turn it
off and keep "PLAY" pressed for 10 seconds while connecting it to the
USB port, then update the firmware.
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The headphone jack is damaged, and probably interfering with the pwoer supply system of the chip - that mp3 player is toast, b/c the parts you need: A)would cost more than a new one, and B) are no longer available. Wish I had better news.
You can try the soft fixes - reset, firmware upgrade, but they most likely will not work
Get the firmware upgrade first. If that fails,
Try this: disconnect the player from the computer, turn it off,hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If that fails, the Mp3 player has a hardware issue and needs to be replaced - call RCA.
Both the TH1100 and TH1101 require Windows 2000 (Service Pack 3), Windows XP (Service Pack 1 or higher) or Windows Vista. All of these OS's will recognize the players without you installing any drivers.