Question about SanDisk Sansa E280 MP3 Player

3 Answers

Key Locked Ok, I tried to turn on my Sansa e280 8GB mp3 player the other day and it came up with the screen "Key Locked" and following that it said "System Shutdown". I posted another problem like this and somebody told me to put it into recovery mode, which i did. In recovery mode it says "Welcome to Recovery Mode" then "Please connect USB Cable". So i plug it in and it says "Enter USB2.0 MSD mode" and a folder named 16MB-FORMAT (E:) popped up. Inside it has a Text Document named VERSION. What do I do now to get my Sansa to stop saying Key Locked System Shutdown.

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  • respecter
    respecter Feb 08, 2008

    Ok, computerrep, your the man so far. I've downloaded the firmware onto my cpu from the URL you gave me. What do i do now after ive downloaded the firmware onto my cpu?

  • respecter
    respecter Feb 08, 2008

    OK, computerrep, when i plug my sansa into my cpu it says Key Locked, System Shutdown. Do I need to put my sansa into Recovery Mode then it will automatically download?

  • respecter
    respecter Feb 08, 2008

    Also, when i downloaded the content from the URL you gave a new icon called Sansa Updater was on my desktop. I clicked it, followed the procedures it gave me and i restarted my cpu and i clicked on it again, it installed it and then it was done. it will still automatically download when i plug my Sansa in? also did i do everything right?

  • respecter
    respecter Feb 09, 2008

    I downloaded it, plugged in my sansa and nothing happened. was i supposed to be in recovery mode because if i plug it in it automatically shutdown cause of key locked?

  • PalmerMi Apr 05, 2008

    Tried Recovery Mode and Updater. Still no luck. BTW, you get to Recovery Mode by pressing the left button 'Rec'.

  • Anonymous Apr 25, 2008

    i turn on my sansa e200 and it says load main image failed, switch to recovery mode, then it shuts down

  • Anonymous Jul 02, 2008

    key lock

  • trombie Aug 08, 2008

    it keeps saying key locked system shutdown.

  • raamg Dec 05, 2008


  • alliegatorwa Mar 22, 2009

    I have the same problem. My sansa mp3 player will turn on, thenflash "keys LOCKED, system shutdown." I just wanted to know, how do you get into recovery mode?



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Sounds to me like your hold switch is on. Have you tried sliding your hold switch on top of the player, next to the headphones jack to the off position?

Posted on Feb 08, 2008



Posted on Jun 05, 2008

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  • Master
  • 758 Answers

I would recommend you to reinstall the firmware on the appears that the firmware is corrupted....The link to download the firmware is below
If you still any assistance you can contact me or you can call sandisk at 1-866-726-3475
Please rate accordingly
Thank you

Posted on Feb 08, 2008

  • 1 more comment 
  • Jean Sintulaire Feb 08, 2008

    You need to install the firmware and then plug your will automatically aupdate the firmware..

  • Jean Sintulaire Feb 08, 2008

    Aslo please check to see if the hold switch is not activate..The Sansa e280 Hold Switch is located on the side of the device, and is used to prevent any accidental
    operation. Once the Hold Switch is moved to the lock position, all function keys will be disabled.
    Buttons on the Sansa E280 will not operate when the Hold Switch is active.

  • Jean Sintulaire Feb 08, 2008

    Now that you update the firmware it wont ask you to do it again it will notice that you have the msot recent firmware available and yes you did it right...

    Hope that helps..

    Thank You



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