Question about HP Photosmart 3310 Printer
I have never used the scanner on my HP 3310 all in One Printer and now I need to. When I hit the scan button to scan my pictures, I ger a message on the screen of the printer that says "No Scan Optios" Refer to devise documentation to troubleshoot. Can you help me and is there a driver software that I need to install. I do not have my programs that came with the printer as we just moved and I can't find them. Can I download something from the internet to help me use this function? The fax, copier and printing part of the printer works fine. Thank you for your assistance.
I have never used the scanner on my HP 3310 all in One Printer and now I need to. When I hit the scan button to scan my pictures, I ger a message on the screen of the printer that says "No Scan Optios" Refer to devise documentation to troubleshoot. Can you help me and is there a driver software that I need to install. I do not have my programs that came with the printer as we just moved and I can't find them. Can I download something from the internet to help me use this function? and also I never used the fax, but the copier and printing part of the printer works fine. Thank you for your assistance.
Posted on Sep 30, 2008
Posted on Feb 04, 2010
None of the advice above will work because my guess is you already have the HP software loaded as you can currently print. Click on Start, Programs, note you have an HP program folder on the software menu; Click on the HP folder, Select HP Solutions Center.
That's right, Forgot all about the software you installed (so did I). Now you see a beautiful screen with buttons to click on like Scan photo of Scan doc. You don't press the scan button on the printer to scan, that just gives error messages. You have to use the HP software program on your computer.
Hope this helps, worked great for me.
Posted on Jan 04, 2010
You need to dwownload the full feature softwaree pack from HP.com .
Posted on Jul 22, 2008
How to fix HP Photosmart 3310 All-in-Onein scanning?
Posted on Mar 08, 2008
SOURCE: Scan troubleshoot
Hello Kamaleddin_e , this no scan option issue occurs when you try to scan from the printer. It usually means , you need to set the destination file type, which is currently not populated (destination file type is the file type to which you want to save the file which you are scanning. If the device finds the list is empty (list of associated file types) , then it displays the "No scan options" error on the printer.
You can populate the destination list by following these steps.
1. Open the HP Solution Center
2. Navigate to Scan Picture Settings (or Scan Settings)
3. Select "Scan to Button" tab
4. Select destination list tab. (Note: If the appropriate programs are already listed as scan destinations, discontinue this procedure. The software must be reinstalled.)
5. There will be 2 colums visible, the left column is the scan destination list on the computer and the right one is for the scan destination list on the printer.
Click each program to include on the Scan To list. Click the Add arrow. The program listing moves from the left side of the screen to the right. Click OK.
6. Now try scanning again from the front panel.
(Note: Please make sure that the HP Digital Imaging Monitor is also running as it is required for the HP software to function properly. You can find it as an icon in the system tray. If there is no icon, then you can run the application by navigating to C:\Program Files\HP\Digital Imaging\Bin\HPQTRA08.exe (Assuming C: as your system drive)
Mostly, the issue will be resolved at this stage or else you need to uninstall the software and reinstall it again.
all the best.
Posted on Oct 07, 2008
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Posted on Jan 02, 2017
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