Question about HP Photosmart 3310 Printer

6 Answers

HP 3310 All in One Printer with Scanner

I have never used the scanner on my HP 3310 all in One Printer and now I need to. When I hit the scan button to scan my pictures, I ger a message on the screen of the printer that says "No Scan Optios" Refer to devise documentation to troubleshoot. Can you help me and is there a driver software that I need to install. I do not have my programs that came with the printer as we just moved and I can't find them. Can I download something from the internet to help me use this function? The fax, copier and printing part of the printer works fine. Thank you for your assistance.
Annie

Posted by on

  • 3 more comments 
  • Donnie king Feb 20, 2008

    my printer uninstalled itself from my computer, and it keeps saying that i need the istallation cd to reinstall it, but i have lost my cd. I have tried everything from removving the USB cable and putting it back in and many other things that don't work. How can i reinstall my plug and play printer without my installation cd?

  • Anonymous Feb 21, 2008

    I have never used the scanner on my HP 3310 all in One Printer and now I need to. When I hit the scan button to scan my pictures, I ger a message on the screen of the printer that says "No Scan Optios" Refer to devise documentation to troubleshoot. Can you help me and is there a driver software that I need to install. I do not have my programs that came with the printer as we just moved and I can't find them. Can I download something from the internet to help me use this function? The fax, copier and printing part of the printer works fine. I have tried to reinstall original CD, with no luckThank you for your assistance.
    Michelle.

  • Anonymous Sep 10, 2008

    printer say no scan option

  • THENNESSEY8 Sep 11, 2008

    I have never used the scanner on my HP 3310 all in One Printer and now I need to. When I hit the scan button to scan my pictures, I ger a message on the screen of the printer that says "No Scan Optios" Refer to devise documentation to troubleshoot. Can you help me and is there a driver software that I need to install. I do not have my programs that came with the printer as we just moved and I can't find them. Can I download something from the internet to help me use this function? The fax, copier and printing part of the printer works fine. Thank you for your assistance.

  • Anonymous Sep 29, 2008

    driver

×

6 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have never used the scanner on my HP 3310 all in One Printer and now I need to. When I hit the scan button to scan my pictures, I ger a message on the screen of the printer that says "No Scan Optios" Refer to devise documentation to troubleshoot. Can you help me and is there a driver software that I need to install. I do not have my programs that came with the printer as we just moved and I can't find them. Can I download something from the internet to help me use this function? and also I never used the fax, but the copier and printing part of the printer works fine. Thank you for your assistance.
Annie

Posted on Sep 30, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 3,587 Answers

Yeppers..go to HP site, add your model number, and download the larger of the two. should do it nicely.

http://www.hp.com


Also...more self help here

Posted on Feb 07, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

0xc18a0107

Posted on Feb 04, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

None of the advice above will work because my guess is you already have the HP software loaded as you can currently print. Click on Start, Programs, note you have an HP program folder on the software menu; Click on the HP folder, Select HP Solutions Center.
That's right, Forgot all about the software you installed (so did I). Now you see a beautiful screen with buttons to click on like Scan photo of Scan doc. You don't press the scan button on the printer to scan, that just gives error messages. You have to use the HP software program on your computer.

Hope this helps, worked great for me.

Posted on Jan 04, 2010

You need to dwownload the full feature softwaree pack from HP.com .

Posted on Jul 22, 2008

How to fix HP Photosmart 3310 All-in-Onein scanning?

Posted on Mar 08, 2008

2 Suggested Answers

  • 105 Answers

SOURCE: Scan troubleshoot

Hello Kamaleddin_e , this no scan option issue occurs when you try to scan from the printer. It usually means , you need to set the destination file type, which is currently not populated (destination file type is the file type to which you want to save the file which you are scanning. If the device finds the list is empty (list of associated file types) , then it displays the "No scan options" error on the printer.
You can populate the destination list by following these steps.
1. Open the HP Solution Center
2. Navigate to Scan Picture Settings (or Scan Settings)
3. Select "Scan to Button" tab
4. Select destination list tab. (Note: If the appropriate programs are already listed as scan destinations, discontinue this procedure. The software must be reinstalled.)
5. There will be 2 colums visible, the left column is the scan destination list on the computer and the right one is for the scan destination list on the printer.
Click each program to include on the Scan To list. Click the Add arrow. The program listing moves from the left side of the screen to the right. Click OK.
6. Now try scanning again from the front panel.

(Note: Please make sure that the HP Digital Imaging Monitor is also running as it is required for the HP software to function properly. You can find it as an icon in the system tray. If there is no icon, then you can run the application by navigating to C:\Program Files\HP\Digital Imaging\Bin\HPQTRA08.exe (Assuming C: as your system drive)
Mostly, the issue will be resolved at this stage or else you need to uninstall the software and reinstall it again.

all the best.
thx

Posted on Oct 07, 2008

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Scan head disconnected


chk this link it will help you....

http://fatrcat.com/hp7100/scanner.html

Aug 09, 2008 | HP Photosmart 3310 Printer

1 Answer

No scan options


Did you install the full software before connecting the all-in-one to the computer? If the printer not scanning to the local computer or a networked computer? Were you trying to use the scanner buttons?

If this is a local problem (USB connection) uninstall any generic driver (these only drive the printer) and then unplug the data cable. Next download and install the software from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=439491& (select your OS from the list). Connect data cable when prompted to do so. Try a new data cable if the problems persist (scanners require bidirectional communication and will fail when the printer works).
Try a direct connection (no USB hub or print server).

If the computer failed to respond to scanner button press, make sure that the monitoring program is running. You also need to set up the scan destinations in the HP Solution Center for the buttons to work.

If the scanner program isn't running, you can launch them manually. Computer > Local Disc (C:) > Program Files > HP > Digital Imaging > Bin (double click on each of the above drives/folders). Find either Hpiscnapp.exe or Hpqscnvw.exe and double click to launch the HP scan program.

XP, Vista and Win7 can acquire scans without the HP software but the scanner buttons will not work. All three can acquire scans with Paint (File > Import from Scanner or Camera > New Scan). Vista and Win7 also have Windows Fax and Scan (New Scan).

Since you need to set the destinations, you should use the HP software to launch scans first. This lets you get a feel for the defaults that will be best to put into the destinations.

I hope this helps.

Cindy Wells
(If the unit is networked, I do not know how the software connects.)

Sep 09, 2010 | HP Photosmart 3310 Printer

1 Answer

Scanner not working


Kindly reinstall the printer driver cd. It will install the missing software like scanner.
Hope this helps. Please rate my response.
Thanks.
Have a good day.


Feb 21, 2010 | HP PSC 1510 All-In-One InkJet Printer

1 Answer

I have a Photosmart 3310 that I use with a MacBook Pro. I have scanned before but all of a sudden I can't scan. I have tried restarting, reinstalling software, restarting Photoshop. Help!!!


Don't reinstall Photoshop any more, that's not necessary. Just leave PS alone.
Have you done anything, like upgraded the operating system?
Try a couple of things. We'll start with the easiest.
Try scanning directly from the "Preview" application - this works really well.
Open the application "Preview"
Go to the File menu, and then "Import from Scanner" - hopefully your scanner shows up ...
This is a great way to scan.
If your printer/scanner does not show up when you do this, you will need to (sorry to say) re-install the software for the printer. But you said you already did that!
I'm going to suggest, if you haven't already, to go to hp.com and find your printer and download the package of software for it and reinstall that way - they periodically update the software. HP printers are a bit fussy about this, so reinstalling the "latest" HP software is definitely worth trying.
Hope that helps!

For PA system troubleshooting and general assistance with conference audio, visit rexark.com

Jan 08, 2010 | HP Photosmart 3310 Printer

1 Answer

Will not Scan. Gets message..


Is it installed in windows as a scanner? Dont use scan button on machine try using scanners or document imaging software that needs to be in place on your computer, ie Document imaging in office or scanners and camera in windows, one sends scan signal from the PC, can use the scan button on scanner only when configued to do such. Scanner has software as does the printer both can found at HP web

Nov 07, 2009 | HP Photosmart 3210 Printer

1 Answer

Hp photosmart 3110 scanner problem


scanner moter is involved in it .. as it is responsible for moving the scanner bulb ...

Oct 29, 2009 | HP Photosmart 3310 Printer

1 Answer

Can't scan PLEASE HELP!


SOLUTION: Download the latest version (v 7.7.2) of the HP software from the HP website at www.hp.com. Uninstall the previous software and then reinstall the downloaded software. WORKAROUND: Follow the steps below:
  1. Load the slides or negatives in the TMA and place it on the scanner glass.
  2. Open Image Zone and click on Scan Picture to scan everything.
  3. After the scan is completed, change the settings from glass to scan slide/negative from TMA. The unit will scan again and show the four slides or negatives in the preview.
  4. Click on the first picture in the scan preview and make the following changes:
    • change the dust and scratch removal/sharpness to none
    • change the resolution to 72 dpi
  5. Click on the second picture in the scan preview and make the same changes described above.
  6. Click on the third picture and then the fourth picture and make the same changes.
  7. Click Accept . The correctly scanned slide or negative images will be saved in the Gallery.

May 21, 2009 | HP Photosmart 3310 All-In-One InkJet...

1 Answer

How do i use the scanner?


You might need to double check if the utility software has been installed properly. Run the utility program for your all-in-one printer and choose scanning option. Follow the instrusctions. Optionally you can place whatever you want to scan onto the scanner glass and hit scan button on the side of your printer. The scanning utility program should run automaticly.

Good luck!:)

Feb 14, 2009 | HP PSC 1315 All-In-One InkJet Printer

1 Answer

HP shotosmart 3310


i cannot scan any documents

Jul 17, 2008 | HP Photosmart 3310 Printer

Not finding what you are looking for?
HP Photosmart 3310 Printer Logo

2,345 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Vinaya Kumar...
Vinaya Kumar...

Level 3 Expert

1121 Answers

Seeker5211
Seeker5211

Level 3 Expert

1088 Answers

kakima

Level 3 Expert

98879 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...