Question about HP Photosmart 3310 Printer

6 Answers

HP 3310 All in One Printer with Scanner

I have never used the scanner on my HP 3310 all in One Printer and now I need to. When I hit the scan button to scan my pictures, I ger a message on the screen of the printer that says "No Scan Optios" Refer to devise documentation to troubleshoot. Can you help me and is there a driver software that I need to install. I do not have my programs that came with the printer as we just moved and I can't find them. Can I download something from the internet to help me use this function? The fax, copier and printing part of the printer works fine. Thank you for your assistance.
Annie

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  • Donnie king Feb 20, 2008

    my printer uninstalled itself from my computer, and it keeps saying that i need the istallation cd to reinstall it, but i have lost my cd. I have tried everything from removving the USB cable and putting it back in and many other things that don't work. How can i reinstall my plug and play printer without my installation cd?

  • Anonymous Feb 21, 2008

    I have never used the scanner on my HP 3310 all in One Printer and now I need to. When I hit the scan button to scan my pictures, I ger a message on the screen of the printer that says "No Scan Optios" Refer to devise documentation to troubleshoot. Can you help me and is there a driver software that I need to install. I do not have my programs that came with the printer as we just moved and I can't find them. Can I download something from the internet to help me use this function? The fax, copier and printing part of the printer works fine. I have tried to reinstall original CD, with no luckThank you for your assistance.
    Michelle.

  • Anonymous Sep 10, 2008

    printer say no scan option

  • THENNESSEY8 Sep 11, 2008

    I have never used the scanner on my HP 3310 all in One Printer and now I need to. When I hit the scan button to scan my pictures, I ger a message on the screen of the printer that says "No Scan Optios" Refer to devise documentation to troubleshoot. Can you help me and is there a driver software that I need to install. I do not have my programs that came with the printer as we just moved and I can't find them. Can I download something from the internet to help me use this function? The fax, copier and printing part of the printer works fine. Thank you for your assistance.

  • Anonymous Sep 29, 2008

    driver

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I have never used the scanner on my HP 3310 all in One Printer and now I need to. When I hit the scan button to scan my pictures, I ger a message on the screen of the printer that says "No Scan Optios" Refer to devise documentation to troubleshoot. Can you help me and is there a driver software that I need to install. I do not have my programs that came with the printer as we just moved and I can't find them. Can I download something from the internet to help me use this function? and also I never used the fax, but the copier and printing part of the printer works fine. Thank you for your assistance.
Annie

Posted on Sep 30, 2008

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Yeppers..go to HP site, add your model number, and download the larger of the two. should do it nicely.

http://www.hp.com


Also...more self help here

Posted on Feb 07, 2008

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0xc18a0107

Posted on Feb 04, 2010

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None of the advice above will work because my guess is you already have the HP software loaded as you can currently print. Click on Start, Programs, note you have an HP program folder on the software menu; Click on the HP folder, Select HP Solutions Center.
That's right, Forgot all about the software you installed (so did I). Now you see a beautiful screen with buttons to click on like Scan photo of Scan doc. You don't press the scan button on the printer to scan, that just gives error messages. You have to use the HP software program on your computer.

Hope this helps, worked great for me.

Posted on Jan 04, 2010

You need to dwownload the full feature softwaree pack from HP.com .

Posted on Jul 22, 2008

How to fix HP Photosmart 3310 All-in-Onein scanning?

Posted on Mar 08, 2008

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Posted on Jan 02, 2017

  • 105 Answers

SOURCE: Scan troubleshoot

Hello Kamaleddin_e , this no scan option issue occurs when you try to scan from the printer. It usually means , you need to set the destination file type, which is currently not populated (destination file type is the file type to which you want to save the file which you are scanning. If the device finds the list is empty (list of associated file types) , then it displays the "No scan options" error on the printer.
You can populate the destination list by following these steps.
1. Open the HP Solution Center
2. Navigate to Scan Picture Settings (or Scan Settings)
3. Select "Scan to Button" tab
4. Select destination list tab. (Note: If the appropriate programs are already listed as scan destinations, discontinue this procedure. The software must be reinstalled.)
5. There will be 2 colums visible, the left column is the scan destination list on the computer and the right one is for the scan destination list on the printer.
Click each program to include on the Scan To list. Click the Add arrow. The program listing moves from the left side of the screen to the right. Click OK.
6. Now try scanning again from the front panel.

(Note: Please make sure that the HP Digital Imaging Monitor is also running as it is required for the HP software to function properly. You can find it as an icon in the system tray. If there is no icon, then you can run the application by navigating to C:\Program Files\HP\Digital Imaging\Bin\HPQTRA08.exe (Assuming C: as your system drive)
Mostly, the issue will be resolved at this stage or else you need to uninstall the software and reinstall it again.

all the best.
thx

Posted on Oct 07, 2008

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1 Answer

No scan options


Did you install the full software before connecting the all-in-one to the computer? If the printer not scanning to the local computer or a networked computer? Were you trying to use the scanner buttons?

If this is a local problem (USB connection) uninstall any generic driver (these only drive the printer) and then unplug the data cable. Next download and install the software from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=439491& (select your OS from the list). Connect data cable when prompted to do so. Try a new data cable if the problems persist (scanners require bidirectional communication and will fail when the printer works).
Try a direct connection (no USB hub or print server).

If the computer failed to respond to scanner button press, make sure that the monitoring program is running. You also need to set up the scan destinations in the HP Solution Center for the buttons to work.

If the scanner program isn't running, you can launch them manually. Computer > Local Disc (C:) > Program Files > HP > Digital Imaging > Bin (double click on each of the above drives/folders). Find either Hpiscnapp.exe or Hpqscnvw.exe and double click to launch the HP scan program.

XP, Vista and Win7 can acquire scans without the HP software but the scanner buttons will not work. All three can acquire scans with Paint (File > Import from Scanner or Camera > New Scan). Vista and Win7 also have Windows Fax and Scan (New Scan).

Since you need to set the destinations, you should use the HP software to launch scans first. This lets you get a feel for the defaults that will be best to put into the destinations.

I hope this helps.

Cindy Wells
(If the unit is networked, I do not know how the software connects.)

Sep 09, 2010 | HP Photosmart 3310 Printer

1 Answer

Will not Scan. Gets message..


Is it installed in windows as a scanner? Dont use scan button on machine try using scanners or document imaging software that needs to be in place on your computer, ie Document imaging in office or scanners and camera in windows, one sends scan signal from the PC, can use the scan button on scanner only when configued to do such. Scanner has software as does the printer both can found at HP web

Nov 07, 2009 | HP Photosmart 3210 Printer

1 Answer

Cannot scan wirelessly from HP Photosmart 4580 wirelessly


I reinstalled the printer software and reconnected the wireless connection and it now works well. I read somewhere that registry cleaner software may remove HP files that are required so this time after the registry cleaner scan, I unchecked any HP entry or printer entry and the scanner is still working, however, only from the pc to the printer, I still cannot scan using the buttons on the printer.

Jun 06, 2009 | HP Photosmart C4580 All-in-One InkJet...

1 Answer

Can't scan PLEASE HELP!


SOLUTION: Download the latest version (v 7.7.2) of the HP software from the HP website at www.hp.com. Uninstall the previous software and then reinstall the downloaded software. WORKAROUND: Follow the steps below:
  1. Load the slides or negatives in the TMA and place it on the scanner glass.
  2. Open Image Zone and click on Scan Picture to scan everything.
  3. After the scan is completed, change the settings from glass to scan slide/negative from TMA. The unit will scan again and show the four slides or negatives in the preview.
  4. Click on the first picture in the scan preview and make the following changes:
    • change the dust and scratch removal/sharpness to none
    • change the resolution to 72 dpi
  5. Click on the second picture in the scan preview and make the same changes described above.
  6. Click on the third picture and then the fourth picture and make the same changes.
  7. Click Accept . The correctly scanned slide or negative images will be saved in the Gallery.

May 21, 2009 | HP Photosmart 3310 All-In-One InkJet...

1 Answer

L7780 won't scan


First test: try a photocopy to check the scanner is actually working. If copy is blank or defective then you have a faulty scanner.

Second test: are you scanning to device/PC by USB cable or network. Network scanning is notoriously fickle and may need you to completely uninstall and then completely re-install the device. You may also need to remove all references to the scanner in you registry. If scanning by wireless - forget it and use a cable.

Feb 13, 2018 | HP Photosmart 3310 Printer

1 Answer

Scan troubleshoot


Hello Kamaleddin_e , this no scan option issue occurs when you try to scan from the printer. It usually means , you need to set the destination file type, which is currently not populated (destination file type is the file type to which you want to save the file which you are scanning. If the device finds the list is empty (list of associated file types) , then it displays the "No scan options" error on the printer.
You can populate the destination list by following these steps.
1. Open the HP Solution Center
2. Navigate to Scan Picture Settings (or Scan Settings)
3. Select "Scan to Button" tab
4. Select destination list tab. (Note: If the appropriate programs are already listed as scan destinations, discontinue this procedure. The software must be reinstalled.)
5. There will be 2 colums visible, the left column is the scan destination list on the computer and the right one is for the scan destination list on the printer.
Click each program to include on the Scan To list. Click the Add arrow. The program listing moves from the left side of the screen to the right. Click OK.
6. Now try scanning again from the front panel.

(Note: Please make sure that the HP Digital Imaging Monitor is also running as it is required for the HP software to function properly. You can find it as an icon in the system tray. If there is no icon, then you can run the application by navigating to C:\Program Files\HP\Digital Imaging\Bin\HPQTRA08.exe (Assuming C: as your system drive)
Mostly, the issue will be resolved at this stage or else you need to uninstall the software and reinstall it again.

all the best.
thx

Sep 30, 2008 | HP Photosmart 3310 Printer

1 Answer

HP 3310 will NOT scan


This issue occurs when the digital imaging monitor is not running or the software is not installed properly.

This issue has nothing to do with the cartridges.

If the printer in connected in wireless, once check the communication between the computer and the printer and then disable the firewall and antivirus and try to scan again from the all-in-one. Also try to scan even from the HP solution center.

If the printer is connected via USB then try to scan from the HP solution center and then check the result, if the issue persists check whether the digital imaging monitor is running or not, then try to scan from scanners and camera wizard.

Sep 17, 2008 | HP Photosmart 3310 Printer

2 Answers

No Scan Options Error Message


Vista?

Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax


When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly. Solution Scan documents using Windows Fax and Scanning or Paint. Scanning with Windows Fax and Scanning
  1. Click the Start (c00845897.gif ) icon.
  2. Click All Programs .
  3. Click Windows Fax and Scanning .
  4. Click New Scan .
  5. Click File and then click Scan .
Scanning with Paint
  1. Click Windows .
  2. Click All Programs .
  3. Click Accessories .
  4. Click Paint .
  5. Click File and then click From Scanner or Camera .
  6. Click Scan .
Cause The drivers in the Windows Vista operating system do not support button press functionality on the printer. link to above info from HP

Dec 11, 2007 | HP OfficeJet 6210 All-In-One InkJet...

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