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You could try this ·Turn the camera off ·Hold the camera face down over a hard surface (Like you are going to take of your desk) with only about half an inch above the surface. OR reference the video files below for an alternate method. ·Turn the camera on ·Let the lens extend into the hard surface, don’t let it extend all the way.Mine retracted slightly and then tried to extend again (let it extend the second time). ·Lift the camera away from the hard surface and notice that the error message is gone. ·Take pictures of your favorite things.