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Paper jam means just that. Look for paper or a piece of paper jammed into a gear or stuck between a roller or even in your ink cartridge . When you put in your new ink did you take off the protective seal and run the HP software to check if it is reading the Cartridge ,You might want to read the instruction on how to install an ink cartridge. It might also help you ?
If your cartridges are not empty, but you continue to receive the 'Ink Cartridge(s) are Empty ' error message, follow these steps to override the message.
Disconnect any cables (Ethernet cable or USB cable) that connect both the printer and the computer.
Restart your computer. (Consider bookmarking this page in your Web browser so that you can easily return to it after the computer restarts.)
With the printer turned on , remove the power cord from the back of the printer.
Wait 30 seconds.
Insert the power cord back into the printer, and turn the printer on.
Clear any error messages.
Reconnect any cables that connect the printer to the computer.
If the above doesn't solve the problem, you will have to download Hp diagnostic utility on your your computer, install is on your computer and it will help to detect and solve the problem.
Visit the hp link below, read all the information on the page and download the diagnostic tool from the page.
Click here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02114788&tmp_task=solveCategory&lc=en&dlc=&cc=us&product=441125
Keep me informed if none of the above seems to solve your problem.
Hello, The plastic piece you are talking about it just prevents the paper from bending forward when is inserted in the printer. That plastic piece should not cause any paper jams or printing problems. If you do happen to have paper jams maybe a piece of plastic fell inside where the paper goes. Simply turn off the printer, remove the paper and flip the printer upside down and shake it a little that should remove any debris inside the printer.
Hey I had the same problem. Called the company; we couldn't fix it. Well I turned it upside down and a 2" flower stem fell out from when I cut some flowers next to my desk. It still didn't work. I was examining the feed area while it was running and I found another little piece of stem that was lodged way in there. I had to get it out with tweasers and it turned out to be 1" long. Couldn't really see it at all. Works fine now.
if the paper is fully out if not then check there might be a small piece stuck on the sensor,try to check the sensor actuator may be misplaced it usually black in color try to fix it properly so that it moves freely.
Even if a small piece of paper stuck inside the printer you ll get this msg. So what you have to do is if you have a Air blower or vaccum cleaner blow air inside the printer, If any piece of paper is stuck inside it will come out and you won't get that msg again. Try this and sure it will work...!
I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this, is in some cases I
have been able to clear the paper track of debris that was deposited there
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud
"Gclanton" had it right. I had the same problem today. I ended up taking a piece of paper and from the back side started lightly forcing the paper in the back slot. I had the top cover open where you replace the ink cartridges. Towards the back you can see the paper start coming into the printer next to some rollers. On mine there was a small black switch about an inch from the right in the middle of the plastic piece above the rollers. Once I started pushing this paper in I could see this switch was stuck in the down position. After several minutes of pushing the paper in and out the switch moved up and out of the paper path. I then pulled out the paper and hit the ok button and it came on line. This may work better with a piece of card stock. That switch is the issue. I ended up finding an object lodged against the switch. Needed a flashlight, plastic giftcard and a tweezers to get it out. Works great now.
HI i just recently 5 min ago fixed this problem.....I tried for days. Most likely something like in my case a small bobby pin fell in the back tray and went into the machine. Some people turn the machine upside down and shake it to get whatever it is out.. nothing fell out of mine when i tried this.. I had to take off the left side of the machine panel ,,,2 screwss in the back and pry down and outward there are 2 screws in the front as well under the silver corner push downward on edge.
I held a piece of paper in front of the front roller and revese fed it into the machine by turning the exposed "wheel " on the left side. You have to guide it through lift up top to see in there as the paper goes under the white rollers. At this point the paper may jam so look inside top at the white rollers about an inch from the right there is a small rectangle shaped hole in there is a black plastic part that part needs to be lifted with a paperclip so the paer can be feed under it,,,,at that point is when the paper i was reversing pushed out a bobby pin.....now mine works great again......main thing here is there mostlikley is something clogged in there,,blocking the paper.........also check you paper that gets stuck my paper kept having a bend in it where it jammed and thats where the pin was in there.