Question about Palm Treo 650 Handheld

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Hotsync (on its own) Problem

My phone has started to display a message saying "Connecting with the desktop using Cradle/Cable" and it just remains there until another message shows up saying "The connection between your handheld computer and the desktop could not be established. Please check your setup and try again."
The problem is, I am NOT trying to HotSync, and it wont allow me to view anything else. Not my contact information, not my pictures, not even my text messages. NOTHING. I dont know what to do. Please help me.

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1 Answer

I have fixed this issue.

you must open up the phone a little ... with a soft tooth brush and clean around the connectors ... you probably spilled something and some rust has made a connection across some of the bus lines near the bottom of the device.

also clean near the bottom on the circuit board almost immediately right next to where the battery is.

Posted on Apr 09, 2008

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Handspring Visor Username Deleted; How to Add on Device


To recreate your problem, I have setup the my Visor with no username, placed it in the cradle, and connected the cradle via USB port.

In this configuration, I do receive the same error message that you reported. Multiple issues can cause this error to be generated.

1. Place your Prism in the blue charging cradle. Confirm that the green charging LED is flashing or illuminated (below the power button on the Prism). If the green LED is not lit, then reposition the Prism until it is. If the green LED still doesn't illuminate then check the cradle and it's connectors for dirt and debris. Also check the copper connectors on the Prism for dirt and debris.

2. Depress the grey HotSync button on the charging cradle. The error message will appear. Press OK to clear the error display. If nothing happens when you press the grey button you need to check the copper connectors in the blue cradle and the bottom edge of the Prism for dirt and debris.

3. Check the upper right hand corner of the Prism display for the HotSync application. If any characters appear on the top line, opposite the HotSync header, then that is your username. If no characters are present, then there is no username in the PDA.

Regardless of whether there is a username in the Prism, the HotSync should still be possible. Once you successfully connect the cradle to the USB port and successfully connect to the desktop computer, a popup window will ask you to Create or Select the HotSync User.

Do you receive this popup window on the PC?

If not, your setup or connection probably has an issue.

4. Look at the Prism HotSync screen. Underneath the HotSync icon in the center of the display is a Drop Down selection. The options are
a. Direct USB/Serial
b. IR to a PC/Handheld

Since you are using the cradle, you should select option a.

Once you have confirmed this setup, you need to confirm the desktop computer setup.

5. Be sure to start the HotSync Manager Application on the desktop computer.

6. Left Click on the desktop computer HotSync Icon in the system tray, and confirm that Local USB has a checkmark beside it.

7. Depress the grey HotSync button on the charging cradle again. If the HotSync popup still does not appear on the desktop computer, left click on the HotSync icon and uncheck Local, Modem Network and Infrared and then depress the HotSync Button again.


There is a hidden method in the Prism for deleting the user name.
  • Open the Memo application on your Prism.
  • Tap New.
  • Enter the ShortCut character.
  • Enter a period '.'
  • Enter the number 5.
Whether you entered the shortcut character, period and 5 correctly or not, the characters you've entered will disappear and the memo pad will remain blank. To see if you succeeded:
  1. Depress the Grey HotSync button on the cradle
  2. Your user name appears in the upper right corner of the screen: if it's blank, then your user name has been deleted. The next time you HotSync with this device, you will be asked to create a new user name.
Note: Creating a new User name, will not affect the data stored in the Prism, other than initializing the user name.

There is a freeware application to Change the user name on the Prism, but you would need to HotSync to the desktop or beam the application from another Palm PDA to install it.

Jul 12, 2009 | Handspring Visor Prism Handheld

1 Answer

The syncronizing software for OZ-290HII will not work with my computer,though it installs,it keeps saying (file export failed) and this unit has a USB cable. I followed all the instructions but that...


Hello Sr,

Kindly read this, it may help you.

When the software that lets your computer communicate with your PDA acts up, always check the cables and connections first. Is the USB (Universal Serial Bus) or serial cable connected securely to the PDA (or cradle) and the PC? Is the PDA seated properly in its cradle if it uses one? If everything is in place, visit the palmOne (www.palmone.com/us/support/downloads) or Windows Mobile (www.microsoft.com/windowsmobile) Web site and download the latest version of the HotSync or ActiveSync software that is compatible with your PDA and your computer's OS. Keeping synchronization software up-to-date is important because newer versions fix compatibility problems and usually add new features.

If you have a Palm OS PDA that uses a USB connection, sometimes incompatibilities exist between Windows and the software that you can resolve only by running a special USB utility found at the PalmOne download site mentioned previously. Select your hardware from the drop-down list and click the USB Registry Utility link. Download the USBRegClean.exe file, navigate to the downloaded file, and double-click the icon to install it. Reboot your computer and reinstall the Palm Desktop and HotSync Manager.
...contd

Mar 09, 2008 | PDAs

1 Answer

Hotsync


I am having the same issue and can't find the solution anywhere online.

Jul 06, 2009 | Palm Treo 755p Smartphone

1 Answer

Hot sync problem


my daughter got ahold of my phone and drooled on it. the hotsync was going crazy so my husband took some electronics cleaner and got what little corrosion was on there off and now it works fine!

Jun 17, 2009 | Palm Treo 500 Centro

1 Answer

I updated the Palm m130 to Z22. I lost all my addresses on the m130 whe installing the Z22. Is there anyway to retrieve the lost file?!


The solution to this problem is.. if the m130 still has all the data, then

you need to perform a custom hotsync to overwrite all files on the computer

  1. Click on the ‘Hotsync Manager’ icon and choose ‘Custom’.
  2. Highlight the ‘Datebook’ conduit and click ‘Change’.
  3. Select ‘Handheld overwrites desktop’ and click ‘OK’.
  4. Repeat these steps for the ‘Address’, ‘Todo’, ‘Memo’ and ‘System’ conduits.
  5. ‘Install’ and ‘Install Service Templates’ should be ‘Enabled’.
  6. Perform a ‘Hotsync’ operation by pressing the button on the Hotsync® Cradle, or Cable.

Now that the files are on your computer you need to sync them into the new palm

Same steps but this time Desktop Overwrites handheld

  1. Click on the ‘Hotsync Manager’ icon and choose ‘Custom’.
  2. Highlight the ‘Datebook’ conduit and click ‘Change’.
  3. Select ‘Desktop overwrites Handheld’ and click ‘OK’.
  4. Repeat these steps for the ‘Address’, ‘Todo’, ‘Memo’ and ‘System’ conduits.
  5. ‘Install’ and ‘Install Service Templates’ should be ‘Enabled’.
  6. Perform a ‘Hotsync’ operation by pressing the button on the Hotsync® Cradle, or Cable.

Oct 31, 2008 | PDAs

2 Answers

Synchronizing my Tungsten E2 with the computer.


If you have not already done so, install the Palm Desktop software from your CD. (If you do not have a CD, you can download the Desktop software from palmone.com.)

Connect the USB cable to your PC and to your E2. (If you do not have a cable, you can probably find one on eBay.)

If the cable has a button, push it. If it does not, open the applications menu (the "House" button to the left of the graffiti area) and look for the app called "HotSync". Run the HotSync app, make sure that the Local/Modem choice (above the central hotsync icon) is on "Local" and the combo box below the icon says "Cradle/Cable". The tap the icon. If this is your first sync, you may have to answer a popup on your computer before it will proceed.

Feb 23, 2008 | Palm Tungsten E2 Handheld

5 Answers

MY TREO 650 KEEPS TRYING TO HOTSYNC(and its not connected to computer)


Did it actually reset when you did a hard reset ..or does it stay powered up?

Dec 31, 2007 | Palm Treo 680 Smartphone

1 Answer

Considerations for Windows 2000 - WorkPad c500/505


The WorkPad c500 and c505 can be used only with PCs running Microsoft Windows 98 or Microsoft Windows 2000 operating systems. NOTE: Microsoft Windows 95 and Microsoft NT 4.0, or serial connectivity, require a serial HotSync cradle or cable, available separately from Palm, Inc. The WorkPad HotSync utility will not sync via IR when the host PC is running Windows 2000.

Sep 14, 2005 | IBM WorkPad c505

1 Answer

Considerations for Windows 2000 - WorkPad c500/505


The WorkPad c500 and c505 can be used only with PCs running Microsoft Windows 98 or Microsoft Windows 2000 operating systems. NOTE: Microsoft Windows 95 and Microsoft NT 4.0, or serial connectivity, require a serial HotSync cradle or cable, available separately from Palm, Inc. The WorkPad HotSync utility will not sync via IR when the host PC is running Windows 2000.

Sep 14, 2005 | IBM WorkPad c500

2 Answers

Error message using IrComm port


Hi, Right click on hotsync manager at the bottom right corner of the pc , make sure only local serial and ir is having a check mark , if anything else has check mark , just go to that and do a left click , it will get unchecked . On the handheld tap on home , on the main page u will see hotsync icon , tap on that , on the hotsync page make sure via ir , and not cradle or cable , then at the top u will see hotsync in words , tap on that , in the drop down u will see lan sync pref, tap on that and make sure lan sync is highlighted , and not local hot sync , since local hotsync is usefull only when u perform cradle or cable hot sync using usb , then click on ok , try a hotsync . If this doesnt help and again u get the same error , do a soft reset on the handheld and on the pc , go into hotsync manager , click on setup , choose local , change the com port to a different port and reduce the speed to 9600 , click on ok restart the pc and again perform a hotsync . The error u got was coz of this , on ur pc a ir port is not been assigned .. Try this it should work .. Regards

Sep 11, 2005 | Palm Tungsten T3 Handheld

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