Question about Dell Dimension 4600 PC Desktop

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Internet explorer message:

Hello, I need help with lauching my chat session for my callcenter. I keep getting the message that I'm not assigned to chat channels. Help! It does say that I'm available for calls but unable to chat due to not being assigned to chat channels. What does this mean and whats the solution. Thanking you in advance.

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  • angelface01 Feb 07, 2008

    Tango,



    Sorry for the confusion. Its a call center chat application. VOIP software platform that allows a customer to route, track and manage calls. As for an exact name. Not sure.... I'm having trouble getting a response from them and decided to give you guys a try. If thats not enough information on the type of call center they are using, I'll have to investigate further. Any insite to what the problem might be would be greatly appreciated. As I said, when I launch their chat session which also allows me to be available to take calls, a message pops that states I'm not assigned to chat channels. The process is like this: I launch chat and then get: 1. connecting to chat network, 2. Connection complete, contacting login source, 3. login complete, entering chat rooms, 4. Attempting to connect to call router, stand by, and finally, 5. Not assigned to chat channels. contact call center administrator. Now, I am using a wireless router, do you think it has anything to do with that? Thanks

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Angelface....

You're confused and I'm confused. It's terminology and some missing information. First are you using an ICQ type chat application or are you using a full blown call center chat application.....if the former your problem is relatively simple. If the latter (based on how good the help dialogue is) it run from easy to hard. Need the name of the application to be able to give you a path to follow to fix it. Tango

Posted on Feb 07, 2008

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