I purchased a new laptop and am trying to install the futura software and got the following error Cannor runX86 build of this utility on X64 platform then Initalizing driver failed

There is an update to give an x64 driver for the Singer CE-250 that will let you run on an x64. With the sewing machine not connected to the computer, install the software that came with the machine. Click OK at all of the "cannot run x86 build on a 64-bit OS" messages. When it is done, install the software from http://futura-support.com/products/ce-250/software . (The second one is for XP, Vista, and Win7 versions.) Accept the unverified driver (install anyway). After this completes, then connect the sewing machine to the USB port on the computer.

Similar patches exist for the CE-200.

I hope this helps. Please add a comment with the version number of your software. I know with Husqvarna Viking's 3D Embroidery, there are versions that can be upgraded to work with x64 and versions that are not patchable.

Cindy Wells

Do you have the original disk for the Futura software? Which version of the software do you have? Do you have the 32-bit or the 64-bit version of Windows 7? (To check your version, click Start > Control Panel > System and Security > System. If you see x64 at the end of the OS version, then you have the 64-bit version. Otherwise you have the 32-bit version of Windows 7.)

For the Futura SES-2000 version 3 software:
If you have the original CD, then do you have an optical drive in the laptop? If you do not have an optical drive, you should get an external one (USB connection); these can be gotten for ~$50 or less. (Make sure to have the laptop on AC power when installing software.)

You should be able to start the installation of the Futura software from the CD. For details on the 64-bit install: http://www.futura-support.com/files/Futura%2064bit%20Installation.pdf . In the 64-bit install, you will click OK on several error messages. Then download and install the patch from http://futura-support.com/downloads/updates/Ver3_0_0_9.exe .

For older versions of the software, there are a few options, you could upgrade to version 2.5 or you can maintain a computer with an older version of Windows. (See http://www.futura-support.com/downloads/ce150.html and the Service Updates links in the lower left hand corner.) For the older version of Windows, you can keep a second machine with that OS, a dual boot computer with the OS, or a virtual computer with the older version. If you have Win7 Pro or Ultimate or upgrade to one of them, then you can run a virtual copy of XP for free. Download and install in order: Microsoft's Virtual PC and the XP mode software. Then install your Futura software to the XP computer (as if it were regular OS) and connect the sewing machine and transfer the files for your embroidery. There are other virtual computer programs (Parallels and VMWare). However, XP mode is the only way to avoid needing a licensed version of the older Windows OS.

I hope this helps.

Cindy Wells

You may need to refer to this manual which has error codes and reasoning for the issues that may occur while installation.

Ref below:

https://spaces.awi.de/confluence/download/attachments/18022512/SES2000_Manual_28_June2009.pdf?version=1&modificationDate=1264693246000

Good Luck.

I just bought a new Futura CE250 & had the same problem.

I fixed my "can not run an x86 build of this utility on x64 platform" by visiting the futura support website & downloading a service update. I have a computer with Windows 7 installed. There are also updates for Windows Vista & other operating systems as well.

The website is www.futura-support.com

When you are there, click on the link on the left for "Service Updates."

The actual link to where I downloaded my udate is: http://www.futura-support.com/downloads/ce150.html

HAPPY EMBROIDERING!!!!!

I just bought a new Futura CE250 & had the same problem.

I fixed my "can not run an x86 build of this utility on x64 platform" by visiting the futura support website & downloading a service update. I have a computer with Windows 7 installed.

The website is www.futura-support.com

When you are there, click on the link on the left for "Service Updates."

The actual link to where I downloaded my udate is: http://www.futura-support.com/downloads/ce150.html

Happy Embroidering!!!

I just bought a new Futura CE250 & had the same problem.

I fixed my "can not run an x86 build of this utility on x64 platform" by visiting the futura support website & downloading a service update. I have a computer with Windows 7 installed. There are also updates for Windows Vista & other operating systems as well.

The website is www.futura-support.com

When you are there, click on the link on the left for "Service Updates."

The actual link to where I downloaded my udate is: http://www.futura-support.com/downloads/ce150.html

HAPPY EMBROIDERING!!!!!

Maybe you should try to contact singer south africa and ask them whats wrong, my laptop did the excact same thing switch over to home pc and no problem ever again.

I have installed my Futura CE 150 software but when I connect to the machine, I get an error message - saying the cable in not connected or power is off. Tried to repeat several times but its not working. Please help!

Most probably antivirus or other security related software does not let the Futura to complete the installation properly. Did you send troubleshooting utility report to Singer?

Crafty123.

After reading through your problem, I began doing some research. You are correct with your initial assumption. Singer at this time, does not support Vista 64bit Operating System. They will support it on Vista 32bit, but even then you would have to install it in what is called, "Compatability Mode." Unfortunately, it is not uncommon to have many vendors not have their software work on 64bit systems. Many programs/applications were only written to work on 32bit systems. Ocassionally, you will have a system work on 64bit, by almost pure accident. Here's the link for the system requirements on the Singer Quantum Futura. http://www.singerco.com/futural/qfutura.html
For the plain futura system, you can go to: http://www.singerco.com/futura
click on the Futura System Requirements.
If you would like to attempt to install to Vista x64. Try following the compatability mode for 32bit Vista. http://www.futura-support.com/downloads/patch.htm#/ read the "Click here" to read the detailed installation instructions for installing on a Vista system

Best of Luck.