Open "My Computer".
Insert a CD-disk into the drive, while holding-down the LEFT-SHIFT key.
Does the label under the CD-icon change?
Remove the CD-disk.
Does the label under the CD-icon change?
Insert a DVD-disk into the drive, while holding-down the LEFT-SHIFT key.
Does the label under the CD-icon change?
Remove the DVD-disk.
If no changes in the icon, after the above, it's time to spend $40 to replace the "dead" drive with a new CD/DVD writer.
Your a God send thanks!, I would also state the sound a dead CD/DVD makes...lol
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