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I had this same problem with my Blackberry. You should check the settings on your sound and volume for incoming calls and make sure you have a tone set. You can also find a way to amplify your ringtone by hooking it up to your computer. If you dont' hear anything at all, then check the buttons on the side and see if that increases the volume. Please rate my answer.
Hi--First, make sure your "mute" function is off. Try holding both volume buttons at the same time for a second or two. If that doesn't help, while you're having a conversation, either with or without bluetooth, make sure your phone's volume is turned up. On a lot of phones the volume button will control both ringer and conversation volumes, but turning it up without the phone in use only affects the ringer volume. My husband thought there was something wrong with his bluetooth until we noticed his phone volume was set too low--not as noticeable on handset, but bluetooth apparently needs volume up pretty high!
In your settings for the ringer volume, there is an "Advanced..." settings menu. You can easily access this menu by selecting the ringer setting on the phone, scrolling down to "Advanced...", and selecting this option. From here, you can choose the ringer or notification settings for that ringer type. You can adjust volume as well as notifications for things like e-mail or facebook. There is more information available on the Blakcberry website for doing this.