Question about Brother IntelliFax-2820 Laser Fax

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Toner life end message after drum unit replaced

I just replaced the drum unit with a new one, and now, everytime I turn it on, the toner life end message comes out. I just replaced the toner with a new one, and the message's still there

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  • Rick031 Apr 15, 2008

    I just put in a new tone and drum and the print is real faint.

  • evans2820 Jun 24, 2008

    same problem as with message of toner life end after replacing with new cartridge. need this machine now.

  • evans2820 Jun 24, 2008

    HAD THE SAME PROBLEM WITH TONER END AND FOUND THE RESET ACTUATOR INSIDE OF THE MACHINE ITSELF ON THE LEFT,WHITE, HAD TO BE HOOKED UP TO THE SPRING THAT SITS BEHIND IT. SIMPLE THING TO REATTACH WITH A VERY SMALL SCREW DRIVER. MY MACHINE WORKS FINE NOW. PLEASE FORWARD ON ALL THE OTHERS WITH THIS PROBLEM.

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I spoke with Brother and one of the options was to open the cover, push options, push start, and then 1, then 1 again. If accept comes up, select. Then close cover and try again.

Posted on May 07, 2009

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On the side of the toner in a white lever. With a flat blade screw driver push the lever back to the other side of it location. This will give the machine a perception of a new toner. Be careful of the gears when pushing it back! Not a 100% on what causes this issue but thats my manual reset of the toner for when it does.
In falling this the reset actuator inside the machine has probem (Spring missing or is sticky)

Posted on Feb 07, 2008

  • PartsChannel Mar 05, 2012

    I tried everything before this, (shaking the toner cartridge, making sure the sensor windows were covered by toner, resetting the drum count) and finally this worked! I tried it with my empty toner cartridge first, so I could practice without damaging my brand new cartridge. I used a small flathead screwdriver and gently turned the gears and pressed on the white indicator lever with my fingernail at the same time, until it moved all the way to the front, (the side with the roller) and clicked into the groove. I re-inserted the toner cartridge into the drum tray and re-inserted the assembly into the fax and shut the cover. The machine did a little self check and viola! It prints again! :O)

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Well based on what I just did, Open cover> it immediately prompted question - Replace Drum Unit: 
1. Yes  2. No 

I hit 1. 

It says Accepted 

It said please wait when I closed the cover. 
I then checked the drum unit life = 100% woot

Posted on May 26, 2009

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CONNIE@RSHTRUCK.COM REATTACH THE SPRING INSIDE THE MACHINE ITSELF ON THE LEFT TO THE WHITE PLASTIC ARM IN FRONT OF IT. I USED A VERY SMALL SCREW DRIVER THAT FIT ON THE END OF THE SPRING. ALLS WELL NOW. PLEASE LET ALL OTHERS KNOW.

Posted on Jun 24, 2008

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Open the front cover
press option
type *00
close the cover
ENJOY

Posted on Aug 06, 2014

  • mortezahn
    mortezahn Aug 23, 2014

    youre welcome dear.

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Thank you so much, it prevented me from buying a new unit!

Posted on Jun 14, 2008

  • mortezahn
    mortezahn Aug 23, 2014

    youre welcome dear.

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Tnx bro it helps a lot

Posted on Mar 17, 2008

  • mortezahn
    mortezahn Aug 23, 2014

    youre welcome dear.

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Awesome bowdo. it fixed my machine. thanks.

Posted on Mar 15, 2008

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1 Answer

I change the drum for my fax machine, but it still says Toner Life End... and it is a bran new cartridge?? I tried turning it off and on, and unplugging it... but it still says Toner Life End... how do i...


1. With unit powered On, open the front cover.


2. Press the "Options" key. Display will show "Replace Drum?"


3. Press "Start" key.


4. Press 1,0 .


5. Display will show "Accepted" for approximately 2 seconds. Then display will change to "Cover Open".


6. Close cover and see if Toner Life End error message has gone.

Good Luck and Thank You for using Fixya.

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You need to reset your Brother printer to get rid of the message

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35YRTECH, aren't you being a wee bit flippant? I just changed my drum, had the same problem, and no where in mys instructions does it tell me how to inform the printer that I did reset the drum.

Anyway, here's how to do it (form the brother web site)

  • This message would appear if the drum unit is near the end of its life. Use the drum unit until you have a print quality problem, then replace the drum unit with a new one.
  • This message would continue to appear if the drum counter was not reset when you replaced the drum. To reset the drum follow the instructions below:

    1. Open the front cover.
    2. Press the Clear/Back key.
    3. Press 1 to reset.
    4. Close the front cover, pressing firmly on each side until they click into place.

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Had toner life end message. Replaced toner and drum with oem,machine reset but now just making blank copies. Tried to print internal report that's blank too


To reset the sensor after installing a new toner cartridge follow these steps.
1. With unit powered On, open the front cover.
2. Press the "Options" key. Display will show "Replace Drum?"
3. Press "Start" key.
4. Press 1,0 .
5. Display will show "Accepted" for approximately 2 seconds. Then display will change to "Cover Open".
6. Close cover and see if Toner Life End error message has gone.
Please note that this must be done with a new cartridge so the unit will see that there is toner in the cartridge.

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The "drum" referred to is the imaging drum which is replaced separately from the toner cartridge. The drum life is rated for a certain number of copies, and the printer is telling you it's time. Replacement drums are available at big-box office places and from many online sources. Just do a Google search for "kx-fl511 drum". The new drum just slides in much like the toner cartridge, so replacing it isn't difficult.

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2 Answers

Toner life end


Try this:

Open the cover, leaving everything inside. Press Options, then *00 to reset the fax.

If that doesn't work:

Open the front cover and remove the cartridge and drum. Turn off the fax. On the right-hand side of the cartridge, there is a round hole that is covered with a clear plastic or glass. Cover that hole up with tape, put the cartridge back in the drum, and put them back into the fax, and turn it back on.

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Open the door where the toner goes. Press the 'back' button. Press *00. Do not respond to the query about the drum. Close the door. Other models may have to press the 'Options' button located near 'Copy'. This should work.

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2 Answers

Problem in accepting the tonner by machine


This is a common problem. You need to be sure that the toner and drum unit are seated correctly. I assume you. You may also want to try a different toner in case the chip is bad on it.

The following has been known to work also. Open front cover leaving the toner cartridge and drum unit in.
Press the Options button,
When "Replace Drum?" comes up quickly press the Start button.
Immediately press the "1" and "0" button. The display will say "Accepted" and the error will go away.
You need to this these pretty quickly.

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where and how to find the reset actuator?

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Make sure that you are not using generic supplies. Using generic supplies or supplies that have been refilled will cause the unit to give false errors. There is white piece of plastic inside the semi circular opening, if you do not see a white semi circular opening it is either a generic toner or starter toner and you will need to replace the toner with a authentic toner. You may try this also: 1. Remove the drum and toner, separate the drum and toner and then rock the toner from side to side. 2 Put the drum and toner back together and clean the corona wire ten times. 3 Put the drum and toner back inside the machine and close the cover, if you still have toner life end try this: a Open the front cover b press the options key, the LCD will say "replace drum?" c press the start key. and then press 10 on your dial pad. the display should say accepted for about 2 seconds and then say cover open. d close the cover, if the display still has toner life end, you will need to replace the toner

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