Question about Brother IntelliFax-2820 Laser Fax

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Toner life end message after drum unit replaced

I just replaced the drum unit with a new one, and now, everytime I turn it on, the toner life end message comes out. I just replaced the toner with a new one, and the message's still there

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  • Rick031 Apr 15, 2008

    I just put in a new tone and drum and the print is real faint.

  • evans2820 Jun 24, 2008

    same problem as with message of toner life end after replacing with new cartridge. need this machine now.

  • evans2820 Jun 24, 2008

    HAD THE SAME PROBLEM WITH TONER END AND FOUND THE RESET ACTUATOR INSIDE OF THE MACHINE ITSELF ON THE LEFT,WHITE, HAD TO BE HOOKED UP TO THE SPRING THAT SITS BEHIND IT. SIMPLE THING TO REATTACH WITH A VERY SMALL SCREW DRIVER. MY MACHINE WORKS FINE NOW. PLEASE FORWARD ON ALL THE OTHERS WITH THIS PROBLEM.

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I spoke with Brother and one of the options was to open the cover, push options, push start, and then 1, then 1 again. If accept comes up, select. Then close cover and try again.

Posted on May 07, 2009

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On the side of the toner in a white lever. With a flat blade screw driver push the lever back to the other side of it location. This will give the machine a perception of a new toner. Be careful of the gears when pushing it back! Not a 100% on what causes this issue but thats my manual reset of the toner for when it does.
In falling this the reset actuator inside the machine has probem (Spring missing or is sticky)

Posted on Feb 07, 2008

  • PartsChannel Mar 05, 2012

    I tried everything before this, (shaking the toner cartridge, making sure the sensor windows were covered by toner, resetting the drum count) and finally this worked! I tried it with my empty toner cartridge first, so I could practice without damaging my brand new cartridge. I used a small flathead screwdriver and gently turned the gears and pressed on the white indicator lever with my fingernail at the same time, until it moved all the way to the front, (the side with the roller) and clicked into the groove. I re-inserted the toner cartridge into the drum tray and re-inserted the assembly into the fax and shut the cover. The machine did a little self check and viola! It prints again! :O)

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Well based on what I just did, Open cover> it immediately prompted question - Replace Drum Unit: 
1. Yes  2. No 

I hit 1. 

It says Accepted 

It said please wait when I closed the cover. 
I then checked the drum unit life = 100% woot

Posted on May 26, 2009

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CONNIE@RSHTRUCK.COM REATTACH THE SPRING INSIDE THE MACHINE ITSELF ON THE LEFT TO THE WHITE PLASTIC ARM IN FRONT OF IT. I USED A VERY SMALL SCREW DRIVER THAT FIT ON THE END OF THE SPRING. ALLS WELL NOW. PLEASE LET ALL OTHERS KNOW.

Posted on Jun 24, 2008

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Open the front cover
press option
type *00
close the cover
ENJOY

Posted on Aug 06, 2014

  • mortezahn
    mortezahn Aug 23, 2014

    youre welcome dear.

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Thank you so much, it prevented me from buying a new unit!

Posted on Jun 14, 2008

  • mortezahn
    mortezahn Aug 23, 2014

    youre welcome dear.

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Tnx bro it helps a lot

Posted on Mar 17, 2008

  • mortezahn
    mortezahn Aug 23, 2014

    youre welcome dear.

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Awesome bowdo. it fixed my machine. thanks.

Posted on Mar 15, 2008

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Related Questions:

1 Answer

How to fix brother printer drum error troubleshooting and routine maintenance


I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one. The following error messages will continue to appear if the drum counter was not reset when you replace the drum unit with a new one.
  • Replace Drum
  • Drum End Soon
  • Drum Near End
  • Drum Stop
To clear these error messages, you need to reset the drum counter as instructed below.

If you want to clear an error message related to the toner replacement, click here to see how to clear an error message after you replaced the toner cartridge.
"What is the difference between the toner cartridge and the drum unit?"

Please reset the drum counter only when you replace the drum unit. If you reset the drum counter during the life of the drum unit currently being used, the remaining drum life will not be displayed accurately.
  1. Make sure that the machine is turned on.
  2. Open the front cover.
  3. Press Clear or Clear/Back on the control panel.?
    NOTE: The layout of a control panel differs depending on the model, but the Clear or Clear/Back button is located on the right side of the LCD screen as shown in illustration.
  4. Do one of the following.

    • If your Brother machine has a numeric keypad:
      Press 1 to reset the drum counter.
    • If your Brother machine doesn't have a numeric keypad:
      Press the Up Arrow Key to reset the drum counter.
  5. When the LCD shows Accepted, close the front cover.

frontcover1-y4i03b33115mpu3ejihwhjwc-5-0.gif

controlpanel1-y4i03b33115mpu3ejihwhjwc-5-2.gif

Sep 11, 2017 | Brother Office Equipment & Supplies

2 Answers

How do i reset ricoh sp 1200s drum unit


why toner life end message keep on showing on sp 1200s prints.

Aug 04, 2012 | Ricoh Office Equipment & Supplies

1 Answer

My brother DCP 7055 shows eror replace toner


Some Brother laser printers have separate consumables - the toner cartridge and the drum unit. From time to time you may need to replace only the drum unit and not the toner cartridge.

The error LED lights up, or an error message shows on a flat screen panel, when the drum unit is near the end of its working life. Use the drum unit until you have a print quality problem, then replace the drum unit with a new one.

Jul 26, 2012 | Brother 1 Black Genuine Laser Toner For...

1 Answer

I change the drum for my fax machine, but it still says Toner Life End... and it is a bran new cartridge?? I tried turning it off and on, and unplugging it... but it still says Toner Life End... how do i...


1. With unit powered On, open the front cover.


2. Press the "Options" key. Display will show "Replace Drum?"


3. Press "Start" key.


4. Press 1,0 .


5. Display will show "Accepted" for approximately 2 seconds. Then display will change to "Cover Open".


6. Close cover and see if Toner Life End error message has gone.

Good Luck and Thank You for using Fixya.

Jan 08, 2011 | Brother IntelliFax-2820 Laser Fax

1 Answer

Drum life near end


Depends on the usage of the machine. If hardly used, you should get a years worth. But here's what you can do:

Open front cover

Remove drum unit and toner cartridge assembly

Put drum unit and toner cartridge assembly back in machine, but do no close front cover.

Press Clear/Back
You will get a message "Replace Drum?"
Select Yes to confirm

Apr 19, 2010 | Brother MFC-8860DN Printer

1 Answer

Had toner life end message. Replaced toner and drum with oem,machine reset but now just making blank copies. Tried to print internal report that's blank too


To reset the sensor after installing a new toner cartridge follow these steps.
1. With unit powered On, open the front cover.
2. Press the "Options" key. Display will show "Replace Drum?"
3. Press "Start" key.
4. Press 1,0 .
5. Display will show "Accepted" for approximately 2 seconds. Then display will change to "Cover Open".
6. Close cover and see if Toner Life End error message has gone.
Please note that this must be done with a new cartridge so the unit will see that there is toner in the cartridge.

Aug 01, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

Toner life end warning light. replaced with new toner/drum still error


To reset the sensor after installing a new toner cartridge follow these steps.
1. With unit powered on open the front cover.
2. Press the "Options" key. Display will show "Replace Drum?"
3. Press "Start" key.
4. Press "+" key 10 times until the display reads 10.
5. Press "SET" key.
6. Display will show "Accepted" for approximately 2 seconds. Then display will change to "Cover Open".
7. Close cover and see if Toner Life End error message has gone.

Jul 28, 2009 | Brother DCP-7020 Black and White Copier

3 Answers

Change of toner


I have a brother mfc 7840w

I first used the electrical tape trick and that worked for a while. Then got the toner low message again. I then tried the *00 trick, which works as follows:

1. lift lid and open front cover
2. press clear/back. "Replace Drum?" will appear on the screen.
3. Press "*00" it will then read accepted and the toner low error (End of Toner Life) should go away.
4. close it all up and your done.

Jun 08, 2008 | Brother MFC 7420 All-In-One Laser Printer

5 Answers

Refill toner Brother MFC 7420


open front cover, press OPTION button, on the LCD will appear a message "NEW DRUM?" ....DO NOT RESPOND....just type on the keyboard "*00" and there will appear a message "Accepted" and use it in your pleasure.

PS. in any case i blocked with paper labels the viewing windows from transparent plastic on the toner itself....

Mr. Brother, do not try to be smarter than your customer

May 22, 2008 | Brother MFC 7420 All-In-One Laser Printer

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