Question about Brother IntelliFax-2820 Laser Fax

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Toner life end message after drum unit replaced

I just replaced the drum unit with a new one, and now, everytime I turn it on, the toner life end message comes out. I just replaced the toner with a new one, and the message's still there

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  • Rick031 Apr 15, 2008

    I just put in a new tone and drum and the print is real faint.

  • evans2820 Jun 24, 2008

    same problem as with message of toner life end after replacing with new cartridge. need this machine now.

  • evans2820 Jun 24, 2008

    HAD THE SAME PROBLEM WITH TONER END AND FOUND THE RESET ACTUATOR INSIDE OF THE MACHINE ITSELF ON THE LEFT,WHITE, HAD TO BE HOOKED UP TO THE SPRING THAT SITS BEHIND IT. SIMPLE THING TO REATTACH WITH A VERY SMALL SCREW DRIVER. MY MACHINE WORKS FINE NOW. PLEASE FORWARD ON ALL THE OTHERS WITH THIS PROBLEM.

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I spoke with Brother and one of the options was to open the cover, push options, push start, and then 1, then 1 again. If accept comes up, select. Then close cover and try again.

Posted on May 07, 2009

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On the side of the toner in a white lever. With a flat blade screw driver push the lever back to the other side of it location. This will give the machine a perception of a new toner. Be careful of the gears when pushing it back! Not a 100% on what causes this issue but thats my manual reset of the toner for when it does.
In falling this the reset actuator inside the machine has probem (Spring missing or is sticky)

Posted on Feb 07, 2008

  • PartsChannel Mar 05, 2012

    I tried everything before this, (shaking the toner cartridge, making sure the sensor windows were covered by toner, resetting the drum count) and finally this worked! I tried it with my empty toner cartridge first, so I could practice without damaging my brand new cartridge. I used a small flathead screwdriver and gently turned the gears and pressed on the white indicator lever with my fingernail at the same time, until it moved all the way to the front, (the side with the roller) and clicked into the groove. I re-inserted the toner cartridge into the drum tray and re-inserted the assembly into the fax and shut the cover. The machine did a little self check and viola! It prints again! :O)

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Well based on what I just did, Open cover> it immediately prompted question - Replace Drum Unit: 
1. Yes  2. No 

I hit 1. 

It says Accepted 

It said please wait when I closed the cover. 
I then checked the drum unit life = 100% woot

Posted on May 26, 2009

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CONNIE@RSHTRUCK.COM REATTACH THE SPRING INSIDE THE MACHINE ITSELF ON THE LEFT TO THE WHITE PLASTIC ARM IN FRONT OF IT. I USED A VERY SMALL SCREW DRIVER THAT FIT ON THE END OF THE SPRING. ALLS WELL NOW. PLEASE LET ALL OTHERS KNOW.

Posted on Jun 24, 2008

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Open the front cover
press option
type *00
close the cover
ENJOY

Posted on Aug 06, 2014

  • mortezahn
    mortezahn Aug 23, 2014

    youre welcome dear.

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Thank you so much, it prevented me from buying a new unit!

Posted on Jun 14, 2008

  • mortezahn
    mortezahn Aug 23, 2014

    youre welcome dear.

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Tnx bro it helps a lot

Posted on Mar 17, 2008

  • mortezahn
    mortezahn Aug 23, 2014

    youre welcome dear.

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Awesome bowdo. it fixed my machine. thanks.

Posted on Mar 15, 2008

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The error LED lights up, or an error message shows on a flat screen panel, when the drum unit is near the end of its working life. Use the drum unit until you have a print quality problem, then replace the drum unit with a new one.

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I change the drum for my fax machine, but it still says Toner Life End... and it is a bran new cartridge?? I tried turning it off and on, and unplugging it... but it still says Toner Life End... how do i...


1. With unit powered On, open the front cover.


2. Press the "Options" key. Display will show "Replace Drum?"


3. Press "Start" key.


4. Press 1,0 .


5. Display will show "Accepted" for approximately 2 seconds. Then display will change to "Cover Open".


6. Close cover and see if Toner Life End error message has gone.

Good Luck and Thank You for using Fixya.

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I am changing the ink cartridge i put the new one in and it keeps saying End of life and it has a new cartridge what do i do


Here is the solution that will reset the count and allow your fully functional toner cartridge (the one the printer tells you is empty) to continue to work.

Open the front cover.
Press options button.
Press the start button.
Press + or up arrow button 10 times.
Press set button.

You have to do this with a long pause or the system will reset and you will have to start over.

Good luck.

May 24, 2010 | Brother DCP-7020 All-In-One Laser Printer

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Drum life near end


Depends on the usage of the machine. If hardly used, you should get a years worth. But here's what you can do:

Open front cover

Remove drum unit and toner cartridge assembly

Put drum unit and toner cartridge assembly back in machine, but do no close front cover.

Press Clear/Back
You will get a message "Replace Drum?"
Select Yes to confirm

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Had toner life end message. Replaced toner and drum with oem,machine reset but now just making blank copies. Tried to print internal report that's blank too


To reset the sensor after installing a new toner cartridge follow these steps.
1. With unit powered On, open the front cover.
2. Press the "Options" key. Display will show "Replace Drum?"
3. Press "Start" key.
4. Press 1,0 .
5. Display will show "Accepted" for approximately 2 seconds. Then display will change to "Cover Open".
6. Close cover and see if Toner Life End error message has gone.
Please note that this must be done with a new cartridge so the unit will see that there is toner in the cartridge.

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Toner life end warning light. replaced with new toner/drum still error


To reset the sensor after installing a new toner cartridge follow these steps.
1. With unit powered on open the front cover.
2. Press the "Options" key. Display will show "Replace Drum?"
3. Press "Start" key.
4. Press "+" key 10 times until the display reads 10.
5. Press "SET" key.
6. Display will show "Accepted" for approximately 2 seconds. Then display will change to "Cover Open".
7. Close cover and see if Toner Life End error message has gone.

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Change of toner


I have a brother mfc 7840w

I first used the electrical tape trick and that worked for a while. Then got the toner low message again. I then tried the *00 trick, which works as follows:

1. lift lid and open front cover
2. press clear/back. "Replace Drum?" will appear on the screen.
3. Press "*00" it will then read accepted and the toner low error (End of Toner Life) should go away.
4. close it all up and your done.

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Refill toner Brother MFC 7420


open front cover, press OPTION button, on the LCD will appear a message "NEW DRUM?" ....DO NOT RESPOND....just type on the keyboard "*00" and there will appear a message "Accepted" and use it in your pleasure.

PS. in any case i blocked with paper labels the viewing windows from transparent plastic on the toner itself....

Mr. Brother, do not try to be smarter than your customer

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