Question about Compaq iPAQ H3850 Pocket PC

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PC/PDA "connected" yet PC won't read PDA

I purchased a used Ipaq 3955 that had a dead battery. I installed Active Sync on my PC and when the PDA was in it's cradle, I was able to "explore" and view all the files stored on the PDA. I then decided to download a few new games to the PDA and after I turned off the PDA and removed it from the cradle, I realized that all the files I had stored had been deleted due to lack of a battery. So I purchased a new battery and changed it. Now the new battery is charged and when the PDA is connected to the PC via the cradle, Active Sync on both the PDA and the PC state that the two are "connected" but the error message reads that the PC cannot verify the version of Active Sync on the PDA. When I click on 'explore' within Active Sync, the folder shows NO files. The PC is unable to read the PDA now, eventhough the Active Sync program says they are connected. I made sure there was nothing being blocked by a firewall and I also checked to make sure that both the PC and the PDA were set up to connect via the USB ports. I have tried multiple different USB ports. Still nothing happens. Help??

please tell me how to change the battery of my PDA HP 3870 without losing my data. Thanks
Timak

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Try this.

With the PDA not in the cradle, unplug the cradle from the computer. Open up the activesync app, and goto File >> Connection Settings. Show Status should be checked, as well as Allow USB Connections. The 3rd box should not be checked if you are not using any serial links. Connected To should be set to automatic unless in corporate environment, Open Activesync should be checked, uncheck allow wireless connection.

Don't plug your cradle into a USB Hub either. The way the hubs operate and what activesync expects aren't quite always the same.

You didn't mention if you have a sleeve for your iPaq or not, also try above with and without the sleeve. Hopefully, the sleeve won't be part of the problem because it is so much easier getting the iPaq into the cradle when a sleeve is installed.

Posted on Sep 02, 2009

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Try syncing through bluetooth, there could be a problem with the cradle. i have had an issue very similar to yours and had to do a soft reset on my pda. then set up your device to use a blue tooth connection( you may need to buy a bluetooth dongle for your pc).

Posted on May 29, 2009

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