Question about HP Compaq nx7010 Notebook

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USB not working on HP NX7010

I have installed all drivers from the HP site, no exclamations in device manager. Bios USB legacy option enabled. Please help. OS Win XP SP2, version 2002.

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  • que pac Feb 06, 2008

    Yes the light goes on... Yet it doesnt pick up the devicw do I resolve this? Disable the Audio and Modem?

  • que pac Feb 07, 2008

    no visible damage on the ports themselves. Thiis is quite an old machine maybe the controller burnt out a while ago?

  • makmic Feb 07, 2008

    It seems to be common problem with this machine (see other posts on the subject). Everything reported working from Windows side, USB powerd, but not working. I also tried with Ubuntu 7 live CD: same behaviour (by the way it doesn't work either from a docking station or a PCMCIA card...).
    As already stated somewhere else, the only weird thing on my machine is that the bluetooth module is physically there but not seen at windows level.

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Could be another issue dragging the data circuit down for USB functions. If you plug a USB device in with an LED on it does the light come in? If you have electronics or basic electrical knowledge also look to be sure the 5V supply is present. Ive seen Integrated modem/audio chips kill USB function as well as embedded controller chipset issues. Everything shows working in device manager? Try not mapping thru Modem and see if USB returns.. Yell back..

Posted on Feb 06, 2008

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  • Ken LaDere Feb 06, 2008

    If the light comes on on the USB Device the problem Is not related to the 5V feed.(Good sign but may be worse news)... Either USB, Embedded controller, Sound or other is causing the issue.. (Generally).. Could be a number of things but it was a starting point. Look at the ports carefully to find a bent contact connector from outside the unit. Theres only 4 contacts on USB's plus the housing ground and see if one damaged in any way..

  • Ken LaDere Feb 07, 2008

    May want to get a PCMCIA Usb adapter and leave well enough alone.. These can be a pain to track down..

  • Ken LaDere Feb 07, 2008

    Ahhh.. Try Pulling the BT module then.. It also utilizes a 3.3V Input I'd say.. Let me know how it goes...

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I have the same problem. No sctive USB ports, yet device manager shows ok. updated system BIOS and Intel chipset from HP site - still no good. Also removed bluetooth unit, still no good.
Turned off USB power management, still no good!
The laptop was working perfectly until this happened.
Any more suggestions?

Posted on Sep 05, 2008

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To check, please perform the following steps.
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http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3687621&prodTypeId=321957&prodSeriesId=3687621&objectID=c00820529#c00820529_DeviceDetected

and
http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3687621&prodTypeId=321957&supportTaskId=22884

Please speak to hp customer care department if this issue is not resolved or there is some kind of replacement, if this is under warranty.
http://h20000.www2.hp.com/bizsupport/TechSupport/ContactHP.jsp?lang=en&cc=us&prodSeriesId=3687621&prodTypeId=321957
This solution is absolutely FREE, so please rate and give positive feedback.
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