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My copy of Photo Viewer came on the provided disk. Run set up to load it (if you do not have a disk go to the key ring manufacturers website). When you use Photo Viewer make sure that your key ring is attached to a USB port prior to starting the programme otherwise it will not load.
My instruction booklet says:
IMPORTANT: The keychain MUST be plugged in and in "update" mode in order for you to open the Photo Viewer progarm. If it is not plugged in, or is in the wrong mode, you will get the following error" No photo viewer is found, program terminated!
2. Once the keychain is plugged in and in "update" mode double click the Photo Viewer icon on your desktop to launch the application. (I wasn't able to double click the Photo Viewer icon at all, so I don't know what else to do). And for the rest of you that are able to double click it, I will give you the instructions.
3. Use Photo Viewer's file manager to browse photos on your computer.
4. Once you select a photo, it will show up in the crop marquee. Put the box over the area that you want to see on your keychain and click the POST button (arrow to the right). This will move your photos to the collection panel.
5. Delete any unwanted photos by selecting the image in the collection panel and clicking the X button from the menu bar.
6. Once you have all photos in the collection panel that you want on your keychain, click the "synchronized" button. At the bottom of your screen, you will see that the status has changed from "idle " to "download" and the black bar will show %complete.
7. Once the download is 100% complete and you get the following message, "photo viewer data synchronized complete", click OK, exit the progam and disconnect the keychain.
IMPORTANT: Do not disconnect the Digital Photo Keychain until the download is complete and you exit the photo viewer software.
The solution is....USB 2.0! This is now standard on new computers, but mine (that is just 1 1/2 years old) does not have USB 2.0. Actually, one out of six of my USB's say it is, but I never got it to work. The sad part to all of this hard work--it takes 5 minutes on the right computer!
If you need to borrow a computer, you will not need to send them all of your full size photos. Just "Save a Backup" on your computer and e-mail that file as an attachment--it's very small. The you will "Load a backup" to get your pictures into the KeyChain Manager. You will need to install the software on your borrowed computer, but as I'm sure you know, that's the simple part!
The software doesn't use the "My Documents" shortcut, so it doesn't open in the "My Documents" directory in which "My Pictures" usually resides. The file browser opens, by default, to the program directory (C:\Program Files\Photo Viewer). Simply use the explorer tools to go "up" to C:\ (the root directory), then find the directory "My Documents" and within that "My Pictures"
Your computer will certainly have its own program for viewing photos. For example, if you are using Windows XP, you just right click on a photo file and choose "preview".
It can be difficult to find the photos on your computer if you have been using one of the silly organizers that come with cameras. You can search for a photo if you know its filename or for *.jpg to find all the photos on your hard drive.