Question about Tomtom One Europe v2 GPS Receiver

4 Answers

TomTom One GPS fault

I've had my TomTom since Sep 07. After a couple of months it became really slow when starting up and a few weeks later stopped searching for satellites. To get it to search for satellites I have to restore factory settings and reset (this doesn't always work either). Have sent it back to TomTom once nad they returned it saying there's nothing wrong with the device. A colleague has the same model bought around the same time and his takes approx 30 secs to start and a further minute to find satellites (I can drive from Kent to Derbyshire and stil not find a single satellite). And no I don't have an aethermic windscreen. Since TomTom can't find a fault what do I do (other than buy another sat nav)?

Posted by on

  • Anonymous Sep 26, 2008

    i have had the same problem, my tomtom 910 worked fine, then all of a sudden started slowing down, then no satalite signals at all, screen turned gray, i can still make phone calls through it, says signal lost however many secs/ minutes ago, called tomtom a few months back, they suggested quickfix didnt work, also searching for satalites, for days.. that never worked, they said it was out of warrenty and wouldnt help me further. i asked if i could send it in for repair and i would pay the fee / bill. they said they do not fix tomtom gps units. i said i wondered if garman has better customer service and stands behinds their products? these are not cheap and hardly affordable if they have to be replaced every year or two. thumbs down tomtom

×

4 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 158 Answers

I would send it back to tomtom again and tell them it is definatly not finding satellites. Hopefully they will find the fault this time. if you prefer not to send it to tomtom but have it checked somewhere else , then maybe you can search online with google as I know there are at least 3 places to have it looked at but I won't mention them here as its not a forum for advertising. There are several reasons why its not picking up sats but there are 3 most likely causes. A/ Contact with top antenna board has become broken / unplugged ~ tomtom one and one V2. - B/ Ribbon cable has become unplugged ~ tomtom Go - C/ software faulty or faulty sd card . ......... Most likely cause is faulty file on SD card .

Posted on Feb 24, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

TRY RESET.
My TomTom One XL just stopped navigating one day, at the same location, same windscreen where it was working the day before. It was detecting satellites, some with full strength, but displaying "Poor GPS reception - are you inside a building?" It didn't help to switch it on and off, update the software, run Quickfix, leave it under an unobstructed sky for hours...
Finally the CD driver-like, hardware RESET button did the trick. The TomTom started working in one minute.

Posted on Apr 28, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Tomtom 720 unit wont turn on .had battery checked and tried usual holding in on/off ,and reset button.is there somewhere in oz i can send it to? my email is kgrant55@hotmail.com cheers.

Posted on Nov 28, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

Why does my tomtom910 route picture keeps going bigger and smaller Ron.

Posted on Nov 07, 2008

1 Suggested Answer

  • 1 Answer

SOURCE: TomTom One GPS fault

I had the same problem after downloading the latest maps, the unit was slow to boot up and would not find any satelites. I had no response from e-mails to Tom tom tech support and I was going to give up and buy a new device if this fix failed. I had tried paper clip resets and resetting to factory settings but they had not worked.

After reading the previous answer to this link I searched Tom tom support for 'clear flash' and the search results were more useful than the FAQ on the normal support pages.

I used Tom tom home to uninstall the current software application and then reinstalled the latest version (I had to go through several updates as my version of the software was from when I purchased the unit in 2007), I then downloaded and ran Clear flash and made sure that I disconnected the tom tom from my PC using the correct procedure (using the eject button in the bottom of the tom tom home screen as I read that this could have contributed to the problem in the first place).

After another reset the device came to life and after a few minutes searching for satelites outside the device worked as it should (try checking the configure GPS option if it is taking a while to find a signal, it could be just me but it seems to speed up the search process).

Hope this helps.

Posted on Jun 23, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

My tomtom rider 2 will not turn on


My tomtom rider 2 will not charge on my bike and will not charge from mains electric, when i use my tomtom in the car it works.

Cheers Tim

Mar 23, 2011 | Tomtom RIDER GPS Devices

1 Answer

MY TOMTOM ONE WILL NOT PICK UP A VALID GPS SIGNAL


The Tomtom devices need to locate GPS satellites in the sky in order to work. Unlike TV satellites, these do not have fixed positions but move relatively to the ground. The Tomtom can locate them by scanning the hemisphere, but this takes up to ten minutes after you switch on the device.

To speed up the process, the Tomtom receivers can use a helper file stored on the device. It holds precomputed positional data for the GPS satellites that makes finding them a matter of a few seconds.

However, the file holds precomputed data for some two weeks in advance only. After this period, the Tomtom device has to resort to the slow scanning procedure.

You will need to connect your Tomtom device to a PC with the "Tomtom HOME" software installed, available from the Tomtom company web site. Use the software by following the onscreen instructions to update the package "QuickGPSFix" at least once every two weeks and you will find your device much more swift in establishing GPS connection.

Note also, all GPS devices require clear view of the sky. They do not work inside buildings, in tunnels, through the roof of the car, and even trees or buildings near to the car may compromise GPS reception. Make sure the device is mounted in an area of the windshield where it can "see" the satellites.
Some cars have metallic a coating on the windows (used for sunlight filtering and "can look outside - can't look inside" fancies). There are reports that these coatings also interfere with GPS receivers' ability to receive the satellite signals.

Jan 05, 2011 | Tomtom ONE GPS Receiver

1 Answer

Poor gps reception on tomtom xl 340


The Tomtom devices need to locate GPS satellites in the sky in order to work. Unlike TV satellites, these do not have fixed positions but move relatively to the ground. The Tomtom can locate them by scanning the hemisphere, but this takes up to ten minutes after you switch on the device.

To speed up the process, the Tomtom receivers can use a helper file stored on the device. It holds precomputed positional data for the GPS satellites that makes finding them a matter of a few seconds.

However, the file holds precomputed data for some two weeks in advance only. After this period, the Tomtom device has to resort to the slow scanning procedure.

You will need to connect your Tomtom device to a PC with the "Tomtom HOME" software installed, available from the Tomtom company web site. Use the software by following the onscreen instructions to update the package "QuickGPSFix" at least once every two weeks and you will find your device much more swift in establishing GPS connection.

Dec 23, 2010 | Tomtom XL 340.S GPS Receiver

1 Answer

Tomtom 720 will not turn on even after pressing reset button


hook it to your usb cable to your for a few hours and then try and start it. first with the power button, it that fails try the hard reset..if neither those work, download tomtom home. follow the directions and tomtom home should be able to repair it unless you have internal problems, like a bad usb port on the gps. bill

Aug 18, 2009 | Tomtom GO 720 GPS Receiver

2 Answers

TomTom One GPS fault


I had the same problem after downloading the latest maps, the unit was slow to boot up and would not find any satelites. I had no response from e-mails to Tom tom tech support and I was going to give up and buy a new device if this fix failed. I had tried paper clip resets and resetting to factory settings but they had not worked.

After reading the previous answer to this link I searched Tom tom support for 'clear flash' and the search results were more useful than the FAQ on the normal support pages.

I used Tom tom home to uninstall the current software application and then reinstalled the latest version (I had to go through several updates as my version of the software was from when I purchased the unit in 2007), I then downloaded and ran Clear flash and made sure that I disconnected the tom tom from my PC using the correct procedure (using the eject button in the bottom of the tom tom home screen as I read that this could have contributed to the problem in the first place).

After another reset the device came to life and after a few minutes searching for satelites outside the device worked as it should (try checking the configure GPS option if it is taking a while to find a signal, it could be just me but it seems to speed up the search process).

Hope this helps.

Apr 07, 2009 | Tomtom ONE XLS Car GPS Receiver

1 Answer

TomTom DIED?


Call TomTom 1-978-287-9555 4 months is really early for the unit to break.. thats even before their 180 day warrenty period.. call them today and return it!

Apr 30, 2008 | Tomtom GO 300 GPS Receiver

4 Answers

Tom tom not working


  1. First , try a re-set through the 'reset' hole underneath the tomtom. 1 quick short press is all thats required. Unlike others suggest , you do not need to hold it in for anything longer than half a second. You should feel the switch 'click' as its a tactile switch. Don't press too hard as you can damage the switch and cause it to lock ON. Once pressed , try turning the tomtom on as normal. Sometimes a tomtom battery can drop below its normal "shelf" voltage ( normal is about 3.8 volts ). A tomtom charger has a protection circuit inside to stop or slow the current it gives out if there is a short. If your battery HAS dropped volts TOO MUCH ( less than 3 volts ) the charger can "see" the tomtom battery as a "short" and the charger therefore shuts down and doesnt charge the battery. You could leave the charger connected and HOPE that the very small amount of current it's putting out will eventualy bring the battery up over 3 volts. Once it is up near its "shelf" voltage ( called shelf voltage as that is the voltage the battery is at 'on the shelf' ie . when its not powering anything ) the charger will begin to charge as normal....... OR ... you can gain access to the battery and charge it from a bench power supply that has voltage and current meters. Once again , once the battery voltage gets something near 3.8 volts the normal tomtom charger can be used to charge it. You caould connect another normal battery to the tomtom battery just for a few seconds ( not recommended and can be a bit dangerous ) if the normal battery is such as a PP3 9v type it should bring up the tomtom battery to over 3.8 volts in a few seconds. The tomtom can then be charged as normal. .............. It is also possible that some internal IC's ( chips ) have blown inside the tomtom and unfortunatly this would require a specialist repair centre to replace them as they are really very very small and are not a normal soldering job. Good luck. ... if this post has helped you or interested you please rate the author.

Jan 12, 2008 | Tomtom ONE GPS Receiver

2 Answers

TomTom Stopped Working


alrighty. i tried to download some voices for it. go to my computer, voices. (or whatever you downloaded) look for the recovered fragment files. Delete them . that helped with my tom tom 1

Mar 11, 2007 | Tomtom ONE GPS Receiver

19 Answers

GPS Won't Turn On


Amazing what reading through the support page at TOMTOM reveals... I have the XL so no SD card to remove, but the support page explains that a hard reset by holding the power button takes 15 SECONDS. That's actually a really long time if you watch a clock. I pressed it and waited it out, and it worked. Powered right up. Not sure if I lost all my favorites and stuff but I have them backed up using TomTom Home anyway....

Dec 19, 2006 | Tomtom ONE GPS Receiver

Not finding what you are looking for?
Tomtom One Europe v2 GPS Receiver Logo

3,363 people viewed this question

Ask a Question

Usually answered in minutes!

Top Tomtom GPS Devices Experts

k24674

Level 3 Expert

7987 Answers

yadayada
yadayada

Level 3 Expert

60769 Answers

Will Halftowaite

Level 3 Expert

503 Answers

Are you a Tomtom GPS Device Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...