Question about Motorola Mobility RAZR V3
My provider was CellOne that recently became AT&T. I have a new Razr V3xx phone. I can receive photos from several people using AT&T and Alltel; however, one friend with Alltel when he sends me photos I get a blank white screen with the message "medial.jpeg". The photo does not appear, but I can forward the blank photo page back to him and the pic is there. I talked to customer support, forwarded it to them like I did my friend and the pic was there, but when I forwarded it the same way to the AT&T store rep all he got was a blank page also. Alltel says the problem is not on their end. So far AT&T hasn't figured it out. I figure it is a setting in my phone. Oh yah, my friend's mother is an Alltel customer like he is and she has the same problem as me. Alltel says it's a setting in her phone also. Can you help please???????
I found out from the technicians that they are having this problem with certain models of the Razr phones....I believe my friend's Razr is a generation older than mine but the model escapes me right now. Since they are aware of the problem they are working on it but hard telling how long it will take. They gave me one solution which of course didn't work for me so I have to wait on them. They told me to open the message to the blank page and save it. Then go to where I saved it and I might be able to view it. The solution works for some but not others. By the way this is Snydley58, I had to use a different account cause my password wouldn't work, neither would the one they just forwarded me. Thanks for trying!!!!!
Posted on Feb 09, 2008
In my opinion, if ALLTEL believes that the issue is a simple setting in your phone, yet they can't tell you where the setting is or how to fix it, then they are KNOWINGLY passing the buck. Most likely some wireless engineer is telling customer service "I dont know why our system is behaving like that... but it isn't my fault"... they too won't take ownership of tech problems.
High tech Engineers can't admit technical problems like parents can't admit they have a rotten kid if they had one. They want to believe there is no problem so badly, they are in denial 24/7... lol.
Unfortunately, Cell Phone carriers since the high tech wave, learned quickly that if they can not fix what THEY BROKE, it is easy to point the finger at software, hardware, or user induced problems so they don't have to address it. I have watched them do it firsthand for many years.
I wish could help more, but with this particular issue you don't have a ton of options. Personally, I would stand in the store I bought it from and refuse to leave until someone can show me that it actually does works like they claim, or compensate you for your loss and their misrepresentation of product and service!
Posted on Feb 08, 2008
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