If the door cannot be opened, remove the the outside lower panel. (2 screws at bottom of panel, then lift off. Take a long screw driver (be sure power is removed first!) and push up behind the control panel at the latch at the very top middle of the door. You can them open the door and remove the screws that hold the control panel on. When the control panel is removed you will have access to the door handle and latch pieces. These parts can be ordered through sears partsdirect web site. Good luck.
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