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Probably has corrupt driver.
Try disconnecting the Camera from the USB port and reinstall
the CD or Downloaded software program. When the program asks you
to connect the camera to the USB port, do so and it should work.
Hope this helps. Bud
Right Click the volume icon in the taskbar.
Select RECORDING DEVICES, Select the device you wish to use. Click properties.
Ensure it says ENABLE (use this device).
Then Click the ADVANCED TAB at the top and make sure it is set to "ALLOW APPLICATIONS TO TAKE CONTROL OF THIS DEVICE".
Then open the Messenger software you use and click the tool tab. Then click the Cam/Audio option.
Make sure you have the correct mic/cam selected.