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ok on cingular/at&t its not possible but there is a ghetto way of doing it go to ur quick notes and go down 4 lines then type what u would want as your autosignature then when u get done typing ur message press insert>then go to quicknotes then choose what u wanted as ur autosignature then send.
ATT should have looked to see if the internet service is turned off for that particular phone. If thats the case, you shall not send receive pictures. Thats the only the reason you should not be able to send receive pictures.
Call ATT again and ask them that. Sorry to say you might have got the high school dropout rehab person that day.