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Look for a loose connection in the hand controller cable. Also the batteries must be full charge. It is better to run these using a separate 12 volt power pack than the internal batteries.
Make sure the batteries are good. The cable to the hand controller may be bad. You can get another cable from either Celestron or a local dealer.
If a new cable does not fix it, then either the hand controller is defective, or something on the internal circuit board. It must be returned to Celestron for this type of repair.
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