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New Encore ENM232-8VIA - No sound

Just installed new Encore ENM232-8VIA sound card. Used Encore supplied CD to do install.. DM says it's working. Drivers installed. BUT got no sound.(Speakers are plugged and on.) Called Encore "Support". Said - no idea why but try reinstalling card to new PCI slot. Did that. Still no sound. Removed hardware and let Windows do it's thing at reboot, but still no sound. Ideas how to fix? I'm a novice.

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  • 9 more comments 
  • Hi_way Feb 07, 2008

    Read Mobo manual and had to disable onboard card via jumper reset. Did that, still no sound. Ran Dxdiag. Get no driver installed for card. Get music in Dxdiag when test for music. (?)



    DM still saying drivers are installed and are latest. Are enabled but not active. Really could use some help. Bueller? Bueller? Anyone?

  • Hi_way Feb 08, 2008

    Did that already. Rebooted. Still no sound. DM is not showing onboard devive. Just new card. DM says I have latest drivers. When go Mutimedia in Cntrl Pnl: says drivers enabled but inactive: unknown problem. This is driving me crazy. Only other device is "gameport" but can't get drivers for. No longer have Setup disk.

  • Hi_way Feb 08, 2008

    Did that already. Still no sound. Here's what I've spent two days doing:

    1) Installed ENM232-8VIA (sound card) in PCI slot. Let Install Wizard do its thing. No sound. Same message as above.
    2) Downloaded driver exe from Encore for sound card. Deleted installed drivers and reinstalled from download. No dice. Same as above.
    3) Called Encore Support 2x. No help. They couldn't tell me what to do.
    4) Uninstalled. Tried different PCI slot. Same old same.
    5) Slapped forehead and read Mobo manual. Set jumper to disable onboard. Reinstalled new card in PCI slot. Disabled on-board in BIOS. Lock and loaded - reinstalled drivers.
    You guessed it, NO SOUND. Still getting same messages DM sees device, says latest drivers, Multimedia sees device, says drivers enabled but not active, Dxdiag says see device, but no drives Yet on Music Tab I get sound. Go figure. Ideas?

  • Hi_way Feb 08, 2008

    Drummernick, you still there?

  • Hi_way Feb 08, 2008

    Hope you don't mind a dumb question, but I'm new at this. If bad card, how could I get sound under Music test in Dxdiag?

  • Hi_way Feb 08, 2008

    Sorry, one of my posts went astray. I'm on Win98 SE. It's an old bird but still flapping. DirectX is 9. Can't find Mp3 or digital setting in Control Panel (My Computer) or under Multi-media control. Jacked in speakers in "line out" But I've tried other jacks as well. No sound except for DxDiag "Sound" Tab test. I've downloaded ccleaner. Will sign off and give it a try. But before I do, suggestions as to what I should do after that? Just reboot and cross fingers? Will wait for reply.

  • Hi_way Feb 08, 2008

    That's the plan, def XP not Vista, but until then gotta have sound. Yes bought from Newegg (where else?)but I don't think it's the card. I think it's software. Either Win98 Se has become corrupted -- crashes, blue screens, etc or I screwed up something in install. I think that because DM says device working ok, driver is there/enabled, just not active. Keep thinking there must be away to make this work.

  • Hi_way Feb 08, 2008

    Hi Drummernick,

    Just ran ccleaner. Nice program cleaned out about 45 mb. Not bad. I'm going to reboot. Thanks for your help. Will let you know if it worked. - Hi_way

  • Hi_way Feb 08, 2008

    I'm back. Still no sound, but didn't really think cleaning would do the trick. Sorry but not clear on what "x fi" is? Take it's a card, but agin I'm new at this. (Remember i'm on 98?) You're about 8 generations ahead of me.

  • Hi_way Feb 08, 2008

    Midi Joystick -- what's that? When I disabled on-board and checked DM, noticed that gameport/joystick was gone? It was under audio. Thought it was game joystick BUT I see on this new card (you referred) says Midi Joystick in spec's. Could that be the porblem? Idiot boy here deleted something I shouldn't have?

  • Hi_way Feb 08, 2008

    Somehow that doesn't make me feel any better. Was hoping that was the fix. Well, Drummernick, gotta say thanks for all of your help. The card I bought said it's for Win88 SE too. Maybe I'll just save my pennies and go for the new computer sooner. I had this one custom built about 6 years ago for 900 and think I have gotten my money worth. (Upgrade ram (512) and video card (Geforce Fx 5500), monitor, replaced a fan, one CD drive -- not too bad.) Thanks again. If you don't mind I'll leave this topic open another night. Maybe something will come to one of us in the night. If not, I'll accept tomorrow. You ok with that?

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  • 440 Answers

Go web site man try to get latest drivers ok make sure in bios onbord disabeld also ok

Posted on Feb 08, 2008

  • 24 more comments 
  • nick helpap
    nick helpap Feb 08, 2008
  • nick helpap
    nick helpap Feb 08, 2008

    try differnt pci slot ok

  • nick helpap
    nick helpap Feb 08, 2008

    try that jumper back were should be also

  • nick helpap
    nick helpap Feb 08, 2008

    u have it pluged in to new card right

  • nick helpap
    nick helpap Feb 08, 2008

    not old onbord like your used to x fi is my fav card most compatible

  • nick helpap
    nick helpap Feb 08, 2008

    cheak audio device shows e in ther or might have bad card man sumtimes they just bad u have latest direct x installed and windows custum updates for all drivers maby they have one ok are u on vist or xp

  • nick helpap
    nick helpap Feb 08, 2008

    control panel then audio settings in there cheak around

  • nick helpap
    nick helpap Feb 08, 2008

    yes im here what sup

  • nick helpap
    nick helpap Feb 08, 2008

    u do get sound on music test try mp3 once make sure in control panel says e card not onbord one under audio o k

  • nick helpap
    nick helpap Feb 08, 2008

    are uusing right out on back anlog or digital ?

  • nick helpap
    nick helpap Feb 08, 2008

    if digital u need to go in control panel tel it digital out if not uncheak that

  • nick helpap
    nick helpap Feb 08, 2008

    what system u on windows xp ? or vista if its vista not made for u

  • nick helpap
    nick helpap Feb 08, 2008

    go dl www.ccleaner .com ok get junk out man left over from old drivers ect does help

  • nick helpap
    nick helpap Feb 08, 2008

    old junk might conflick plus this will speed u up

  • nick helpap
    nick helpap Feb 08, 2008

    were u buy this new egg u got 30 days get x fi at least nice middle line works in xp perfect and suround sound in games eax full and record live 24 bit hi end best on market

  • nick helpap
    nick helpap Feb 08, 2008

    oh ya def need to upgrade to xp home at least ok add ram or better comp thats why win98se so buggy old meses up all te tiem k

  • nick helpap
    nick helpap Feb 08, 2008

    great also scan for issues ok registry to left says 2 cleaners in it ok ya ita grest 45 mb alot junkrun once a week comp work alot better

  • nick helpap
    nick helpap Feb 08, 2008

    ya bad software cc will help those issures also run ace utilties 30 days free program good too ok ya old 98se just aint happing ok for u ok i would def get x fi u love it does so much cool stuff cool efect sounds so clean

  • nick helpap
    nick helpap Feb 08, 2008

    but if u do that install cd custum install caertain stuff then update online dl more drivers updates if u get x fi ok

  • nick helpap
    nick helpap Feb 08, 2008

    x fi is sound blaster x fi model ok just make sure its win98se ready drivers ok

  • nick helpap
    nick helpap Feb 08, 2008

    hey most sound blaster card son new egg aint win98se ready i would def get new comp with it on 200 bucks on tiger direct referbs complete

  • nick helpap
    nick helpap Feb 08, 2008

    http://www.newegg.com/Product/Product.as...



    ther u go 20 bucks this only one they have made for 98 ok

  • nick helpap
    nick helpap Feb 08, 2008

    only 15 bucks and its 24 bit nice

  • nick helpap
    nick helpap Feb 08, 2008

    no when u disable onbard or game port wich u never use anyways in bios ect it turns it off ok

  • nick helpap
    nick helpap Feb 08, 2008

    ya just card and software try that other one ok thx agaian nick

  • nick helpap
    nick helpap Feb 08, 2008

    proably bad chip set in soun d card ok take it back get anther one thx nick

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