Question about Xerox DocuMate 262 Path-Through Scanner

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Pulls through too many pages at once

We've had our scanner for about 2 years, and now it constantly pulls through more than one page at a time, and jams repeatedly. We have even cut off the corner of the pages where the staples had been, just to "clean up" the paper to prevent jams. Any suggestions?

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In the scanner where it pulls the paper in, there are rubber pads that hinder the paper feed from pulling more then one sheet. Those wear out and need to be replaced.

Posted on Feb 11, 2008

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Hello Meg,
To troubleshoot your scanner issue, yuo are advised to perform the steps provided below:
1.Remove all documents from the ADF paper chute.
2.Open the ADF while pressing down the ADF open lever. If your has the imprinter option attached, please open the imprinter and then open the ADF.
3.Remove the jammed papers from the ADF.
4.Close the ADF pushing the center part of the ADF carefully.
If document jams occur frequently, then please check the followings:
1. Do the documents satisfy paper specification?
2. Have the documents been jogged?
• Align the edge of documents for stable paper feeding.
• Remove documents with crease or dog-ear.
• Scanning different width of documents may cause skew and result in paper jam.
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4. Clean the Feed rollers, Eject rollers,Plastic rollers, glass surface and paper feeding surface, and see if the error is resolved.
5. Check the consumable counter from the TWAIN driver screen. When the counter exceeds the values, replace Pick roller or Brake roller see if the error is resolved.
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Hope the above information is helpful.
Thanks & regards,

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1 Answer

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The Main Problem I have found when it pulls through more than one page at a time is if the pages were stapled then the staple holes will pull all the pages together.

There is one big pickup roller in the middle of the scanner if you open the front flap, remove theat pickup roller and clean with some computer foam cleaner and a lint free cloth or a screen wipe and reboot the scanner.

Kind Regards

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