Question about Xerox DocuMate 262 Path-Through Scanner

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Pulls through too many pages at once

We've had our scanner for about 2 years, and now it constantly pulls through more than one page at a time, and jams repeatedly. We have even cut off the corner of the pages where the staples had been, just to "clean up" the paper to prevent jams. Any suggestions?

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In the scanner where it pulls the paper in, there are rubber pads that hinder the paper feed from pulling more then one sheet. Those wear out and need to be replaced.

Posted on Feb 11, 2008

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My Fujitsu fi-7160 pick rollers are bending the pages when they grab them and it's constantly jamming itself. Any advice on how to make it stop?


I would check on the gear drive that moves these rollers, it may be the problem. Also the motor could be the issue as well. Please give more detail about what you mean when you say jam? it just stops or moves slowly?

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Fi-6130z fujitsu scanner jamming repeatedly


Hello Meg,
To troubleshoot your scanner issue, yuo are advised to perform the steps provided below:
1.Remove all documents from the ADF paper chute.
2.Open the ADF while pressing down the ADF open lever. If your has the imprinter option attached, please open the imprinter and then open the ADF.
3.Remove the jammed papers from the ADF.
4.Close the ADF pushing the center part of the ADF carefully.
If document jams occur frequently, then please check the followings:
1. Do the documents satisfy paper specification?
2. Have the documents been jogged?
• Align the edge of documents for stable paper feeding.
• Remove documents with crease or dog-ear.
• Scanning different width of documents may cause skew and result in paper jam.
3. Are Chuter Unit (ADF paper chute),Guide P ASSY (Sheet guide), Feed roller cover (plate guide) and Brake roller cover installed correctly?
4. Clean the Feed rollers, Eject rollers,Plastic rollers, glass surface and paper feeding surface, and see if the error is resolved.
5. Check the consumable counter from the TWAIN driver screen. When the counter exceeds the values, replace Pick roller or Brake roller see if the error is resolved.
6. If the issue still persists, then you are recommended to contact the nearest Fujitsu service center for further assistance.
Hope the above information is helpful.
Thanks & regards,
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1 Answer

I have a HP Scanjert N6010 that will not scan more than one page at time. If you even put in two pages it will pull both through at the same time.


The Main Problem I have found when it pulls through more than one page at a time is if the pages were stapled then the staple holes will pull all the pages together.

There is one big pickup roller in the middle of the scanner if you open the front flap, remove theat pickup roller and clean with some computer foam cleaner and a lint free cloth or a screen wipe and reboot the scanner.

Kind Regards

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Paper Jams - Multiple Pages Pulled - New Rollers Installed


If you have de-stapled papers, the papers may still be held together where it was stapled. Fan the papers before feeding, Check if the '******' roller (the light brown bottom roller) is clean.
S. Mohan

Feb 16, 2010 | Canon DR-7580

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My scanner sounds broken and reads "2, 250 TWAIN Error"


Are you sure it hasn't become locked underneath? try repeating the unlock procedure a few times?

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I am having problems with my Doucmate trying to pull more paper through to scan even though it is done scanning and then it thinks that there is a jam. When it tries to pull more paper through the...


If you pull open the front cover open you will see that the feed switch is probably stuck in the down position and not springing back up after each oage.

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The pages of docs are jamming near exit of paper and/or pulling other pages also. The roller looks worn. How easy is it to replace the rollers ourselves?


It is really easy to replace the roller. You open up the scanner using the pinch tab on the front and lift the lever that holds the rollers and pull them out to replace them with new ones. New rollers can be purchased on ebay.

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First clean with a damp cloth, then try Isopropyl Alcohol. Dont use solvents. Check if papers are sticky. Stapled papers are 'sticky' even after removing staples. loosen them if required. Notmally rollers last 200,000 to 250,000 scans
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1 Answer

Scan two pictures or images at a time


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Nov 21, 2008 | Genius ColorPage HR7X Slim Flatbed Scanner

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