We've had our scanner for about 2 years, and now it constantly pulls through more than one page at a time, and jams repeatedly. We have even cut off the corner of the pages where the staples had been, just to "clean up" the paper to prevent jams. Any suggestions?
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If you have a Top feeder on the scanner, you can scan mutiple pages. Change the setting of the scanned file to pdf file (not JPEG) by going to the scanner icon and change the type of file you want to scan. Scan it as PDF FILE and then it will scan multiple pages. Regards
The Main Problem I have found when it pulls through more than one page at a time is if the pages were stapled then the staple holes will pull all the pages together.
There is one big pickup roller in the middle of the scanner if you open the front flap, remove theat pickup roller and clean with some computer foam cleaner and a lint free cloth or a screen wipe and reboot the scanner.
Your printer's ink could be drying out before you use them up. If you leave your printer without printing for long periods of time your ink will dry out. Try to print at least once per week this will stop your ink from drying out.
This is not the only solution, but this might help.
Put a blank page in as the first page and see if all of your documents scan completely.
You may need to clean the ADF. Try the following:
Cleaning the Automatic Document Feeder You may need to clean the ADF feed mechanism if your documents do not feed easily into the ADF, or several feed in at the same time. To clean the ADF: 1. Dampen a soft cloth with some isopropyl rubbing alcohol (95%). 2. Press the ADF cover release on the top left of the scanner body to open the Automatic Document Feeder cover. 3. Wipe the feed roller from side to side. Rotate the roller to clean its entire surface. 4. Wipe the pad from top to bottom. Be careful not to snag the cloth on the springs on either side of the pad. 5. Close the cover when you’re finished. NOTE: Please be careful when cleaning the roller. The roller is designed to rotate in one direction only. As you’re cleaning the roller, make sure it rotates easily, and continue rotating it in that direction while wiping it clean. Do NOT force the roller to rotate in the opposite direction. Forcing the roller to rotate will damage it, and may cause the scanner to feed pages incorrectly.
Please let me know if this has helped and thank you. Binary Bob