Question about T-Mobile Dash Smartphone

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Tmobile dash Battery or sim?

I have a Tmobile dash and its been giving me a problem for a while now..It randomly shuts off when i am using it either on the phone texting or browsing. the problem only occurs when the sim is in the phone and if i take the sim out and use the wifi it works fine, it doesnt hold the charge so i dont know what it may be. I downgraded back to WM5 it worked finr for about 15 mins then it died...again. Its really frustrating b/c me manufacturers warranty was voided when I changed my # 6 months after i got my phone so now i am stuck with a phone that doesnt work...I had to go back to using my blackberry pearl

any advice?

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  • melissgurl08 Feb 08, 2008

    i have the same problem...


    the dash is an awesome phone but its not the battery that makes it shut off so dont waste up to 40 dollars on a new battery.its the phone. everyone is have the problem with the tmobile dash. its the software and prgramin. now some people, ive only met one, have dashs that are awesome and never give them problems. but the rest of us suffer from a cell phone that we cant even use. i cant even txt for more than 10 min witout it goin dead. i have to have it on the charger to talk or txt.so to even have a cell phone is pointless!


    im so frustratd.so suggestin-----get a new phone all togther.


    -melissa

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I tried the new battery and thought it worked and posted it to this site...and, after about 30 hours the same thing happened. It's either the phone or the software, but, since the problem began 15 months after I bought the phone, I tend to think it's the phone, not the battery or the software. I'm going to try to contact HTC since T-Mobile is useless.

Posted on Apr 04, 2008

  • Elissa8510 Apr 04, 2008

    I just went to http://www.htc.com/www/cs_mail.aspx and complained and told them that there are many of us with the same problem and asked them what they intend to do about it. I would be amenable to turning in my phone if they would replace it at a significantly reduced price. I also mentioned that a class action suit may have to be considered. After all, we all spent a couple of hundred dollars each, we deserve some satisfaction if they manufactured and sold defective equipment, right?

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I bought a tmobile dash from a friend and when I insert my sim card it says that the sim card is missing or invalid. However the sim card that was in there when I bought the phone works it just doesnt...


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Ok bro I know I am a bit too late to help you with this problem but someone else may benefit from these directions. I see most places online only have half advice about this very common problem with T-mobile Dash.

This is what you need to do, you have to do a hard reset exactly like "reviel" mention. Also like he said timing is essential but the trick is that you need to show some patience through the process.

Note: Please read the directions completely before doing anything for better results.

Step 1: Take your battery out and shut off your phone
Step 2: Press and hold the two soft key buttons.
Step 3: Press and hold the power button for exact two seconds, 1001, 1002 and release, but continue to hold the two soft key buttons.
Step 4: Within seconds a black screen with some text will come up asking you to confirm if you wanna delete everything; and right then you let go of your soft key buttons and press the green call button (also known as the "send key").
Step 5: You are done but not really, your job now is to find something else to do and leave your phone alone for at least 2 minutes. Eventually if you don't have a SIM in it, it will prompt you for it and you click the soft key to choose "OK"; also, it will ask you to confirm to restart and you click the soft key to chose "Done" for it.

Wait a minute for it boot up and overall it should do it.

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1 Answer

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I am collecting names and emails of people who are fed up with the Dash and Tmobile. Write to me jeanrenoux@hotmail.com

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