Question about T-Mobile Dash Smartphone

1 Answer

Tmobile dash Battery or sim?

I have a Tmobile dash and its been giving me a problem for a while now..It randomly shuts off when i am using it either on the phone texting or browsing. the problem only occurs when the sim is in the phone and if i take the sim out and use the wifi it works fine, it doesnt hold the charge so i dont know what it may be. I downgraded back to WM5 it worked finr for about 15 mins then it died...again. Its really frustrating b/c me manufacturers warranty was voided when I changed my # 6 months after i got my phone so now i am stuck with a phone that doesnt work...I had to go back to using my blackberry pearl

any advice?

Posted by on

  • melissgurl08 Feb 08, 2008

    i have the same problem...

    the dash is an awesome phone but its not the battery that makes it shut off so dont waste up to 40 dollars on a new battery.its the phone. everyone is have the problem with the tmobile dash. its the software and prgramin. now some people, ive only met one, have dashs that are awesome and never give them problems. but the rest of us suffer from a cell phone that we cant even use. i cant even txt for more than 10 min witout it goin dead. i have to have it on the charger to talk or to even have a cell phone is pointless!

    im so suggestin-----get a new phone all togther.




1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

I tried the new battery and thought it worked and posted it to this site...and, after about 30 hours the same thing happened. It's either the phone or the software, but, since the problem began 15 months after I bought the phone, I tend to think it's the phone, not the battery or the software. I'm going to try to contact HTC since T-Mobile is useless.

Posted on Apr 04, 2008

  • Elissa8510 Apr 04, 2008

    I just went to and complained and told them that there are many of us with the same problem and asked them what they intend to do about it. I would be amenable to turning in my phone if they would replace it at a significantly reduced price. I also mentioned that a class action suit may have to be considered. After all, we all spent a couple of hundred dollars each, we deserve some satisfaction if they manufactured and sold defective equipment, right?



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My tmobile dash keeps shutting off byt itself

I had this problem and found that with age 2 1/2 years the battery wasn't making good connection. First i put 1 thicknes of matchbook cover between the bottom of the battery and the opening for the battery. Since this seemed to cure the problem I bought a new battery and now it works fine.

Aug 15, 2010 | T-Mobile Dash Smartphone

1 Answer

My blackberry pearl error message

You may have a bad SIM card. Tmobile may give you a new one or you can buy one for about $20. Then call them to have the IMEI number switched over.

Aug 24, 2009 | RIM BlackBerry Pearl Flip 8220 Cellular...

1 Answer

Same problem just randomly shut off on me yesterday and now it only show me a connect to itunes logo. Ive already restored it, but nothing has changed. Itunes tells me to insert a sim card...

Ewww, this is going to be nasty. You need to jailbreak your phone again :p. Good luck, google is going to be your best friend here man. or you can insert an AT&T card and get your phone up an running but you cant use your tmobile card.

Aug 18, 2009 | Apple Cell Phones

1 Answer

Wont charge/hold a charge

That definitely is a battery issue. The battery is either Low Soc or it is a failed battery. Most batteries on PDA's usually fail within a year because of the immense amount of use the phone has and the majority of the time the batteries are smaller in a PDA. Take your battery to a service center if one is in your area or call your carrier and inquire about the warranty on batteries (usually 1-year).

Dec 26, 2008 | T-Mobile Dash Smartphone

1 Answer

Tmobile dash

Sound like a battery problem. I had the same thing happening to my dash. It was shutting off every 10 minutes..just out of the blue. I went in to a T-mobile retail store. They gave me a new battery and my problem was solved. Give it a try.

Dec 21, 2008 | T-Mobile Dash Smartphone

4 Answers

I have a dash, but service just disappeared

I have the same problem. I am looking for a solution as well

Jun 07, 2008 | T-Mobile Dash Smartphone

2 Answers

T-mobile dash

I tried using a the google mail java app on my tmobile dash. It froze up on me, and when i turned it back on it just stays at the "tmobile" splash screen. I have tried using the soft key and power button reset but it doesnt work. What's weird is that it wont power down unless I take the battery out. It powers on, shows the tmobile splash screen, then freezes. Is there any other way to reset it or is it totally bricked? I bought it new off craiglslist so tmobile wont replace it for me cause I'm using it unlocked on cingular.

Ok bro I know I am a bit too late to help you with this problem but someone else may benefit from these directions. I see most places online only have half advice about this very common problem with T-mobile Dash.

This is what you need to do, you have to do a hard reset exactly like "reviel" mention. Also like he said timing is essential but the trick is that you need to show some patience through the process.

Note: Please read the directions completely before doing anything for better results.

Step 1: Take your battery out and shut off your phone
Step 2: Press and hold the two soft key buttons.
Step 3: Press and hold the power button for exact two seconds, 1001, 1002 and release, but continue to hold the two soft key buttons.
Step 4: Within seconds a black screen with some text will come up asking you to confirm if you wanna delete everything; and right then you let go of your soft key buttons and press the green call button (also known as the "send key").
Step 5: You are done but not really, your job now is to find something else to do and leave your phone alone for at least 2 minutes. Eventually if you don't have a SIM in it, it will prompt you for it and you click the soft key to choose "OK"; also, it will ask you to confirm to restart and you click the soft key to chose "Done" for it.

Wait a minute for it boot up and overall it should do it.

May 31, 2008 | T-Mobile Dash Smartphone

1 Answer

T mobile dash

This happen to me more than once, the latest today (may 25 08)at 9pm. Tmobile will tell you how sorry they are and that's about it. I am on my second dash and second battery.
Try to hold both top keys (between call green and hung up red) while you are pressing on the shut off switch for 2 seconds. Whe it comes back to life, everything will have erased but supposedly, the phone will be like new.
I am collecting names and emails of people who are fed up with the Dash and Tmobile. Write to me

May 24, 2008 | T-Mobile Dash Smartphone

5 Answers

Tmobile dash won't read my sim card

Have you inserted the Sim correctly. The Sim goes in with the gold plated contact facing down and the cut corner of the sim on the bottom right corner showing when inserted.

Feb 26, 2008 | T-Mobile Dash Smartphone

3 Answers

Unlock code

tmobile dash unlock codes

Dec 25, 2007 | Orange SPV M2000 Pocket PC

Not finding what you are looking for?
T-Mobile Dash Smartphone Logo

Related Topics:

458 people viewed this question

Ask a Question

Usually answered in minutes!

Top T-Mobile Computers & Internet Experts

Computer Repairing
Computer Repairing

Level 3 Expert

14641 Answers


Level 3 Expert

76846 Answers

Martin Murray

Level 3 Expert

1623 Answers

Are you a T-Mobile Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides