I have a Tmobile dash and its been giving me a problem for a while now..It randomly shuts off when i am using it either on the phone texting or browsing. the problem only occurs when the sim is in the phone and if i take the sim out and use the wifi it works fine, it doesnt hold the charge so i dont know what it may be. I downgraded back to WM5 it worked finr for about 15 mins then it died...again. Its really frustrating b/c me manufacturers warranty was voided when I changed my # 6 months after i got my phone so now i am stuck with a phone that doesnt work...I had to go back to using my blackberry pearl
I tried the new battery and thought it worked and posted it to this site...and, after about 30 hours the same thing happened. It's either the phone or the software, but, since the problem began 15 months after I bought the phone, I tend to think it's the phone, not the battery or the software. I'm going to try to contact HTC since T-Mobile is useless.
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The SIM card must be of the same service. For example, you can't use an AT&T sim card on a T-Mobile phone. If they are the same service, your sim is not made to work with that phone. You will have to get a new sim at your local retailer.
I had this problem and found that with age 2 1/2 years the battery wasn't making good connection. First i put 1 thicknes of matchbook cover between the bottom of the battery and the opening for the battery. Since this seemed to cure the problem I bought a new battery and now it works fine.
That definitely is a battery issue. The battery is either Low Soc or it is a failed battery. Most batteries on PDA's usually fail within a year because of the immense amount of use the phone has and the majority of the time the batteries are smaller in a PDA. Take your battery to a service center if one is in your area or call your carrier and inquire about the warranty on batteries (usually 1-year).
Sound like a battery problem. I had the same thing happening to my dash. It was shutting off every 10 minutes..just out of the blue. I went in to a T-mobile retail store. They gave me a new battery and my problem was solved. Give it a try.
try to plug in thew charger. if it indicates that it is charging then you most likely have a broken power switch. that is a common problem with this phone. if youcan get a local cellphone repair tech to service it, contact www.fixphonenow.com they can repair it.
I tried using a the google mail java app on my tmobile dash. It froze up on me, and when i turned it back on it just stays at the "tmobile" splash screen. I have tried using the soft key and power button reset but it doesnt work. What's weird is that it wont power down unless I take the battery out. It powers on, shows the tmobile splash screen, then freezes. Is there any other way to reset it or is it totally bricked? I bought it new off craiglslist so tmobile wont replace it for me cause I'm using it unlocked on cingular.
Ok bro I know I am a bit too late to help you with this problem but someone else may benefit from these directions. I see most places online only have half advice about this very common problem with T-mobile Dash.
This is what you need to do, you have to do a hard reset exactly like "reviel" mention. Also like he said timing is essential but the trick is that you need to show some patience through the process.
Note: Please read the directions completely before doing anything for better results.
Step 1: Take your battery out and shut off your phone Step 2: Press and hold the two soft key buttons. Step 3: Press and hold the power button for exact two seconds, 1001, 1002 and release, but continue to hold the two soft key buttons. Step 4: Within seconds a black screen with some text will come up asking you to confirm if you wanna delete everything; and right then you let go of your soft key buttons and press the green call button (also known as the "send key"). Step 5: You are done but not really, your job now is to find something else to do and leave your phone alone for at least 2 minutes. Eventually if you don't have a SIM in it, it will prompt you for it and you click the soft key to choose "OK"; also, it will ask you to confirm to restart and you click the soft key to chose "Done" for it.
Wait a minute for it boot up and overall it should do it.
This happen to me more than once, the latest today (may 25 08)at 9pm. Tmobile will tell you how sorry they are and that's about it. I am on my second dash and second battery.
Try to hold both top keys (between call green and hung up red) while you are pressing on the shut off switch for 2 seconds. Whe it comes back to life, everything will have erased but supposedly, the phone will be like new.
I am collecting names and emails of people who are fed up with the Dash and Tmobile. Write to me firstname.lastname@example.org