My brother said there was a paper jam, and he said they didn't get it out. After removing the back cover, and opening it fully to see, I still couldn't see any paper jam. Yet, the printer keeps telling me to remove the paper jam
I have the mfc240c printer. I had a paper jam and cleared it but am still getting the "paper jam" message. I also get some banging and grinding before getting the message again. The owners manual said to lift the "print head" and remove paper but the picture is very small and I don't know where that is.
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To clear the error message Paper Jam after you removed the jammed paper, open and close the scanner cover.
If you still receive the error message, a small piece of paper may be stuck inside your Brother machine.
Refer the below link for the steps to remove any ripped paper remaining inside your Brother machine:
Before you can clear a "PAPER JAM" or "PRINTER JAM" error, you must locate where in the unit the paper is jammed.
First, unplug the machine for safety and disconnect the telephone
line. Next, follow these instructions based on where the paper jam is
Paper is jammed inside the paper tray:
Pull the paper tray out of the machine.
Pull out the jammed paper to remove it.
Reload the paper in the paper tray.
Reinstall the paper tray.
Paper is jammed inside the machine:
Remove the jam clear cover on the back of the unit. Pull the jammed paper out of the machine.
Re-insert the jam clear cover.
If you can not pull out the jammed paper, lift the scanner cover
from the right-hand side of the machine until it locks securely into the
Remove the jammed paper.
Check the print head's position. In the example photo the print head is positioned at the left hand side of the platen area.
Gently move the print head to the center.
Be careful to not force the print head to move. If the print head
is positioned at the far right hand side, you cannot move it. Please
contact Brother Customer Service from "Contact Us".
Examine under the print head. If anything is found, remove it.
Use a flashlight if necessary to check thoroughly.
Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.
Reconnect the power cord and telephone line.
To prevent paper jams, do not put multiple kinds of paper in the paper tray at the same time.
If the message continues to
appear on the LCD, the machine will require repair. Please contact
Brother Customer Service from "Contact Us".
Hi Good day!! here are the steps how to remove paper jam in brother hope it help's you!! 1. Pull the paper tray completely out of the printer. 2. Pull the jammed paper up and out of the printer. 3. Press the cover release button and then open the front cover. 4. Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you gently pull the paper out. 5. Open the face-up output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared. 6. Open the jam clear cover. Pull the jammed paper out of the fuser unit. 7. Close the jam clear cover. Close the face-up output tray. If the paper jam still cannot be cleared, for HL-5130 and HL-5140 users go to Step 10, and for all other users go to the next step. 8. Pull the Duplex Tray completely out of the printer. 9. Pull the jammed paper out of the printer or the Duplex tray. Put the Duplex tray back into the printer. 10. Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit. 11. Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically. 12. Put the drum unit assembly back in the printer. 13. Put the paper tray in the printer. 14. Close the front cover.
Please follow the directions below to clear the paper jam error orincase there is one somewhere.
Turn off the Printer. Remove the drum and toner from the front cover. Remove the toner from the drum. Look inside machine incase of possible paper jam. Open back cover and paper tray incase of jam. Close all doors and put toner and drum back in machine. Turn on the printer, and see if the error message is gone.
Thanks for using FixYa. Before you can clear the error message, you must locate where in the unit the paper is jammed.
Unplug the machine for safety. Now follow these instructions based on where the paper jam is located.
1.Pull the paper tray out of the machine.
2.Pull out the jammed paper.
3.Reset the machine by opening the Upper Jam Clear Cover and then closing it.
If you cannot remove the jammed paper from the front of the machine, or the error message still appears on the LCD after you have removed the jammed paper, please go to the next step.
4.Remove the Lower Jam Clear Cover from the back of the machine. Pull the jammed paper out of the machine.
5.Put the Lower Jam Clear Cover back on. Make sure the cover is set properly.
6.Open the Upper Jam Clear Cover. Make sure that there is no jammed paper left in the corners of the machine. Note: If the paper is jammed under the print head, unplug the machine from the power source, then move the print head to take out the paper.
7.Close the Upper Jam Clear Cover.
8.Close the output paper tray cover and slide it forward, then push the paper tray firmly back into the machine. While holding the paper tray in place, pull out the paper support until it clicks and unfold the paper support flap.
Please do rate the solution and revert for further assistance.
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Also open the back cover of the printer if this model has one.
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
see alternative if the problem is still not solved.
alternative : Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.
Actually, you need to double check the back cover and front cover, open them all to check all paper jam.
Besure to check the back cover, normally all paper jam is from the back.
be sure to close the front cover at the last cover to close.