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Copy & send Disabled.

My printer displays the message copy & send disabled.

INTERNAL DISK NOT FOUND.

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2 Answers

Hi,

Thanks varun for your support.
I try updating the Firmware also even after that the error was not solved.
Finally the engineer from service centre has declared that the Formatter board itself was the problem So need to replace the formatter board.

-KHUTUB.

Posted on Mar 06, 2008

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  • 24 Answers

When one press the copy button the firmware corresponding to it works. However, the issue that is stated that the firmware of the printer is corrupted and need to be updated. Please do updated the firmware of your machine by downloading it online from your printer company website.

Posted on Feb 06, 2008

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This message indicates that the scanner has been disabled cannot be used. The MFP must be powered off and then press and hold the check and the right button and turn on the printer to access the configuration menu


1. In the configuration menu, use the arrow keys to scroll to the Disable Scanner menu item.

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If it is a configuration issue you can try these steps:

1. Mopier mode should be disabled.
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2. Printer Hard Disk should be disabled.
Right-click printer then click properties.
Go to the Device Settings tab...scroll down to Printer Hard Disk
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3. If you had to disable one or both features then the very last thing that you want to do is try printing a multiple page document to see if this worked.

If you check these two settings and find that both the mopier mode and printer hard disk are disabled then you can try this:

Click this sentence to follow the link to HP's driver and software page for the 4600 series printers. Find your operating system in the list and click on it. This will bring you to the page with drivers, firmware, and additional software provided for your printer type. Try downloading the drivers (unless you have the installation CD) and reinstalling the printer. Also, make sure that you have the latest Service Pack installed for your operating system. If you're using Windows XP then the latest Service Pack is 3.

Hope this helps. I work with HP printers and sometimes I have to try more than one solution before I find the right fix.

Please share your experience by rating this solution and thanks for using Fixya.

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Problem -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Error “Unable to store Job at Printer”
Reason “Printer not configured to collate”
Solution “Install an EIO hard disk”
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
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