Try a hard reset-power phone off, press and hold up on navigation key, power phone back on. this should allow you to format/reset your phone. i'm not sure, but it could possibly help you with the problem.
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First you’ll need to get your Network Control Key. The Network Control Key is a 8 digits unlock code. There are two paths to get your NCK. You can either call AT&T or ask for it. You may have to ask them to put you through to their tech department. If you’ve never signed up for AT&T’s Service they may not give the code because your not a customer. The other way to get the code is to contact a cell phone unlocking service. They usually charge around $20 to get this code for you.
Once you get the Network Control Key power off the phone.