Question about HP Photosmart C4280 Aio Printer

16 Answers

Trying to scan, but keeps on saying "USB not connected"

I have a MacBook Pro and a HP Photosmart c4280 printer. The printer and copying works fine but it won't scan!! the LCD screen on the printer says "USB not connected" when it is!! HELP please. Thank you.

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  • 47 more comments 
  • Mossijake Feb 07, 2008

    i have the same problem! HELP!

  • DannyDroid Feb 11, 2008

    Mine prints fine off my iMac, and copies, but when I try to scan I get "USB not connected."

  • Darbid2 Feb 13, 2008

    I am having the same problem. Everything works fine except the scanning. I wanted to find out what was wrong so I Google searched, "USB not connected" and "HP printer" and this is the first link on the list. I'm going to try to figure out what is wrong with this.

  • kairos Feb 17, 2008

    I uninstalled the entire HP photosmart c4280 software, per HP instructions. Then disconnected the USB cable and the printer line cord, also per instructions. I reinstalled the HP Software, then connected the USB cable, per HP instructions. So far so good. The scanner worked. But after I shut off the computer and rebooted, the same message appears "usb cable not connected." Now what? Must I uninstall the HP software every time I wish to scan?

  • Anonymous Feb 20, 2008

    Same problem, using Windows XP.



    Just got off the phone with HP. The rep said that this printer has "USB problems" and they are shipping me a new one.

  • Babbage Feb 26, 2008

    My new HP Photosmart C4280 will print from my i-Mac but not scan. When I press the "scan" button on the printer, I get the message "USB not connected". I've tried disconnecting and reconnecting the USB cable; switching the computer on and off several times, and connecting the USB cable directly to the computer rather than through a USB hub, but nothing seems to work.

  • Anonymous Mar 11, 2008

    try to scan, but keeps on saying "USB not conected" HELP!

  • Anonymous Apr 23, 2008

    HP PHOTOSMART C4280 ALL-IN-ONE PRINTER, SCANNER, COPIER

  • laurbabii11 May 08, 2008

    same thing is happening!

  • Anonymous May 17, 2008

    trying to scan

    message usb not connected

  • SWM12 May 18, 2008

    Same problem, not getting any help from HP.

  • Anonymous May 19, 2008

    trying to scan, it says usb not connected urrgh

  • MateoPort May 27, 2008

    Printer works fine, computer will not see scanner. Screen on printer says "usb not connected,". I tried uninstalling then reinstalling, which is the only solution offered in the manual. But during the installation process there seems to be a problem recognizing the printer at the end. Yet the printer prints fine, it just won't see the scanner. I really need to scan!


  • lissdono Jul 25, 2008


    • I have the same problem USB not connected

    • I reinstalled the software, nothing happened

  • Anonymous Jul 30, 2008

    I have tryed to scan the aliegn page as it asked for at beginning but no help.

    I've checked all connections to printer to make sure they are connect. Turned printer off and back on but still doesn't help.



  • olbpete Aug 13, 2008

    HP Photosmart c4280 printer. The printer and copying works fine but it won't scan!! the LCD screen on the printer says "USB not connected" when it is!! HELP please. Thank you.

  • Anonymous Aug 14, 2008

    Same, everytime I try to scan it says usb not connected.

  • Anonymous Aug 29, 2008

    trying to scan buy keeps on saying usb not conected

  • Anonymous Aug 29, 2008

    me too!

  • joyofscullin Sep 02, 2008

    my printer states that the USB port is not connected

  • naomib10 Sep 16, 2008

    HP HP Photosmart C4280 Aio Printer

    How do you scan to the computer? The directions state that a picture will automatically appear.

  • Anonymous Oct 20, 2008

    HP Photosmart C4200 All-in-One series

  • angelaknapp Oct 21, 2008

    Mine too!

  • carl19_68 Oct 22, 2008

    minw is with a PC. it prints but won't scan

  • Anonymous Oct 23, 2008

    same printer same problem

  • demente8 Oct 30, 2008

    I have the same problem! What can i do?

  • Anonymous Nov 06, 2008

    I have the same problem!

  • chri1202 Nov 07, 2008

    Same exact problem. Keeps saying the USB isn't plugged in, but it definitely is. Printing and copying work fine.

  • rhysiee Nov 28, 2008

    i have no problem printing however, whhen i try to scan it says that the USB is not connected. however, I've checked and rechecked and pulled what little hair i have out of my head and don't know what is wrong. I need to scan some important documents by the morning! it's 1210am already. I have 9 hours LOL

  • aldermanll Dec 02, 2008

    Me too!

  • Anonymous Dec 27, 2008

    Hi--

    I downloaded the HP drivers (I have Leopard). When I came to 'set-up' and selected Photosmart C4280 & clicked continue, the icon disappeared and I got the message that my printer could not be found. My only option then was to quit.

    Suggestions? Thanks.


  • Anonymous Jan 17, 2009

    I was having the same issue (after previously not having any issues). My macbook has two usb outlets. They both work (I have used my mouse out of both of them)...however, it seems that the printer only likes the rear one. I switched my mouse and printer and now the scan works.

  • Anonymous Jan 24, 2009

    omg mine does this everytime I want to use the damn thing.

  • Anonymous Jan 27, 2009

    Ahhhh i have the same problem n it won`t work what should i do ??causee i don`t have the CD .. thankss people =]

  • tangelati Feb 02, 2009

    Hi All!
    Yea this is completely frustrating and has consumed almost 2 days. I have MAC. OS X (Leopard) running 10.5.6
    I have 2 of these HP C4280 and neither will scan!

    Both printers print and copy but will not scan from the printer or the computer. giving the messages "usb not connected" and "error: unable to initialize scanner"
    I have manually uninstalled and reinstalled the 9.7.1 software 4 times ( repairing the permissions each time)
    I was passed to Apple tech twice, then returned. Now apple says they will revert my system to 10.5.2 . Why is that necessary? How come it doesn't work!
    Have also bought a shorter cable....




  • Anonymous Feb 10, 2009

    hi guys, im running vista, and i have the same problem,(i know i should get a mac) but just try downloading the drivers from www.hp.com and now my printer works like new, but i cant seem to solve a persisting carterage jam... hmm, anyway, bye!

  • Anonymous Feb 17, 2009

    this is ridicules, what a rip off!!!

  • Anonymous Feb 21, 2009

    I installed the drivers from the link but this didn't fix my problem, i'm going to try updates for the mac and see what happens.

  • mish50 Feb 22, 2009

    trying to scan a picture message keeps coming up UBS not connected



  • Anonymous Mar 03, 2009

    same.........wtf

  • Anonymous Mar 05, 2009

    same here... it worked fine at the beggining but now, never again.

  • Anonymous Mar 06, 2009

    not a mac same problem, I can print I can copy, I cannot scan

  • dlausell2004 Mar 11, 2009

    Same problem- what is the deal??

  • Anonymous Mar 16, 2009

    same thing ... every so often, when i try to scan, i get the 'usb not connected' error message

  • suehatfields Apr 06, 2009

    I have the same problem.. with my HP Photosmart C4240 Printers saying 'USB Not Connected'. However, it seems that sometimes it works and sometimes it does not work. It never works when it's an emergency... like now!!! :) Help!

  • pete1411 Apr 15, 2009

    when i try to scan it says the usb cable isnt connected,yet it is.the usb cable works fine when i print but just not when i try to scan something

  • Anonymous Apr 29, 2009

    I am using a WinXP configuration, but the identical thing is happening on my macine. From the HP C4280 I am getting the "USB not connected" error." However, when I updated the software to a new print driver, I was at least able to get a program to import/insert a scan using TWAIN settings. e.g. from within MSWord2003.

  • cvpatree Apr 29, 2009

    error message on the hp4385C when scanning that says usb cable not connected....but it is....

  • Anonymous Mar 31, 2014

    My printer will not scan

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16 Answers

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I had the same problem.  The thing is I was pressing the scan button on the printer and getting the lovely "USB not connected" message.  However, if you open the printer icon in the dock (Mine is "HP Photosmart C4200 series") and click the Scanner button in the upper right hand corner, then click "New Scan," voila!  presto! and all is right with the world again.  
Yes, it is obnoxious that HP made a defective scanner button, and I may download the driver again when I get a chance.  But yay for quick fixes!

Posted on May 03, 2008

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Same problem here.  Pressing scan button on printer resulted in "USB not connected" message. Combination of Solutions #2 & #3 worked for my Mac OS X and HP Photosmart C4200 series All-in-One printer/scanner/copier:
1. Verify this is the right solution for you by checking label on CD "HP Photosmart C4200 series" against "About this Mac" window from the apple toolbar. 
2. If Mac OS X version is a later version than the CD, download the file "HP_Installer_PSC4200_v9.7.1.dmg 1/1 (187.98M)" from the link under "Step 3: Obtain software:" on the following link: 
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-55008-2&lc=en&cc=us&dlc=en&product=3192753&os=219&lang=en
 (NOTE: I NEVER CLICKED THE "Download Only>>" BUTTON, I JUST CLICKED THE FILENAME ABOVE, LISTED UNDER "Download file(s) to install later:".) 
3. Wait for download. After downloaded, click on icon "HP Installer" in new "HP Software" window and follow prompts.  For installation, wait.  Then wait some more.  4. Make sure scanner is powered on and plugged in. Press "scan" button on scanner and... SUCCESS!!!
Background: Before taking these steps, I had already installed the HP software from the CD that came with my printer. The CD is labeled for Mac OS X v 10.3.9 and 10.4. I have Mac OS X v 10.5.2 Leopard software and, yes, I got the new printer for free (via a rebate) from the Apple store. So the HP CD was compatible with an earlier version than my system (10.3.9/10.4 versus 10.5).  I went to www.hp.com, software and driver downloads, & couldn't find my way through. I looked at the links in Solution #3 and selected the "Download file(s) to install later:" file on the second link, because the "Download Only>>" looked like it was probably redundant to the software I had already loaded from my CD (?); anyhow I didn't need it for my situation. Don't know how long the wait for installation - it was long.  
Thank you to bandana_gyrl & Urbnx for your help - I've been frustrated with for some time.  Now I can scan!

Posted on May 09, 2008

  • tawalicious Nov 29, 2010

    I don't have a mac but i'm having the same problem! can't use this download with windows.

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Windows Vista provides a basic set of scanning drivers, also referred to as Windows Image Aquisition (WIA) drivers, that you can use as an alternative to scan a document when you cannot scan using the HP drivers.You can still scan with one of the following methods: Method one: Scanning with Windows Photo Gallery To scan a document using Windows Photo Gallery in Windows Vista, follow these steps:

  1. Click the Windows Vista () icon, click All Programs , and then click Windows Photo Gallery .
  2. Click File , and then click Import From Camera or Scanner .
  3. Click Import , and then click Scan .
Method two: Scanning with Paint To scan a document using Paint in Windows Vista , follow these steps:
  1. Click the Windows Vista () icon, click All Programs , click Accessories , and then click Paint .
  2. Click File , and then click Import From Camera or Scanner .
  3. Make any desired setting changes, and then click Scan .

Posted on Jan 10, 2010

  • chokletone Oct 18, 2013

    THANK YOU, THANK YOU, THANK YOU

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Ok here is the answer you have all been waiting for - look on the CD that came with any HP printer for the mac and you will see that it is for 10.3.9 and 10.4. I bet you dollars to donuts you have the new 10.5 leopard software and you got the new printer for free from the apple store.

All is not lost - go to the hp website at www.hp.com and on the left side you will see a grey menu that says software and driver downloads click on it and type your product. The version right now is 9.7.1 once you get all the way through. DO NOT INSTALL THE HP INSTALLER FILE - it is the same as the CD.

Posted on Feb 27, 2008

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  • freed1114 Jan 09, 2011

    This is still a useful answer. It just helped me out and its 2011

  • Martin Jun 02, 2012

    Thank you! Your solution still works in 2012.

  • Susan Clanton Apr 29, 2013

    This is awesome! You're still helping people in 2013! Thank you for the simple solution to an extremely frustrating problem.

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Hi,
I had the same problem, i couldn't scan when i pressed the button but if you go to your start menu on windows and go to hp, then hp solution centre, then click scanning you should then be able to scan.

Posted on Nov 15, 2008

  • NANCY S. Oct 26, 2011

    I kept trying EVERYTHING on the HP website! I was ready to throw the printer out the front door! But this worked! THANKS!

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Once you have loaded the software, try this

Issue When the scan button is pressed on the product, nothing happens. The scan button does not work correctly. Workaround Choose one of the following options to scan without using the scan button. Option one: Scan using Windows Fax and Scan

  1. Click the Windows icon (Trying to scan, but keeps on saying ), click Programs, and then click Windows Fax and Scan.
    NOTE: The Windows Fax and Scanoption is available in the Business, Ultimate, and Enterprise editionsof Windows Vista. If you have the Home Basic or Home Premium edition ofWindows Vista, skip to Option two: Scan using Paint.
  2. Click New scan.
  3. Click File, and then click Scan.
Option two: Scan using Paint
  1. Click the Windows icon (c01319360.gif), click Programs, and then click Accessories.
  2. Click Paint.
  3. Click File, and then click From Scanner or Camera.
  4. Click Scan.
Cause The drivers in the Windows Vista operating system do not support button press functionality on the product.

Posted on Sep 28, 2009

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Do you have Leopard installed on your Mac? I've had the same problem since I installed Leopard.

These are two drivers developed by HP that might solve your problem. Both were developed after the release of Leopard, so I'm assuming they were made to fix the scan problem.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-56883-1&lc=en&cc=us&dlc=en&product=3192753&os=219&lang=en

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-55008-2&lc=en&cc=us&dlc=en&product=3192753&os=219&lang=en

I haven't had the chance to check them out yet, but please let me know if they work out for you.

Posted on Feb 13, 2008

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Most likely the usb port is not recognized by your system. Check that out in System Preferences, and make sure it's enabled, or activated. Also, plug in something else into that usb port. Last thing, swap usb cables.

Posted on Feb 06, 2008

  • Bill Bagels Oct 12, 2012

    That's a terrible answer. He said it prints just fine, it just won't scan. It's obviously reading from the USB.

  • Bill Bagels Oct 12, 2012

    Why would that be true? He said he could print from it just fine. The USB works just fine.

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Hey all. i have a windows with vista hp computer and my scanner says usb not connected all the time. for me the trick is to scan from the hp solution center program on my computer instead of pushing the scan button on the actual printer/scanner device. you can download the solution center from the full features download on the hp website for the photosmart.

Posted on Apr 23, 2010

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I had the same problem but with c4250 instead of c4280 and an hp laptop, not a a MacBook. But I left the USB plugged in, I went to Devices and Printers, clicked the printer that I want to scan from, and then it should have an option that says "Scanner Actions". Under that, there should be links that say "Scan a document or photo" or "Scan Settings". Click the first one and then click Scan in the box that pops up. That should work!

Posted on Sep 28, 2013

Re: HP Photosmart C4280 All-in-One setup Okay... it took forever but here is the fix for your All-in-one problems.

First off, everything was working for my printer except for the scan button (it said that the USB was not connected), but I have used this same fix for several device driver issues now and it has worked every time.

Go to C:\WINDOWS\System32\DriverStore\FileRepository and look for a folder named hpojscan.inf_c876c5d8
Click on hpojwia.dll (Type: application extension) and copy the file.
Go back to C:\WINDOWS\System32 and paste the hpojwia.dll file (if you look before the paste, the file is not listed).
Then go to Device Manager and you should see "HP Photosmart C4200 series" with an error. Click on it, go to Properties- Driver tab- update driver and the Install Wizard will start. You can then put the regular installation CD into the computer and click Okay. That should fix your problems!

This fix, though time consuming, has worked for several USB driver problems for me. You simply have to figure out the correct driver folder in "FileRepository" and copy either the DLL Application Extension file into "System32" or copy the Inf file (Setup information) into the C:\Windows\inf folder- To determine which you need, simply search to see if the DLL or inf files in the correct FileRepository folder are present in the System32 or inf folders, respectively, and then update the driver in Device Manager.

Hope this helps everyone!

Posted on Mar 19, 2008

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HP has a driver you can download to correct this problem. I've had a Gateway and a Dell.
HP is the best!

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-67880-1&lc=en&dlc=en&cc=us&lang=en&os=2100&product=3300221

Posted on Mar 31, 2009

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I had the same problem. I almost gave up on the f****** HP ****- but I reopened the stupid HP solution center, and clicked on the device list on the right- yes I know I only have one device, but than it started to work-although the stupid device still displayed error that it is not connected to USB while scanning!
And yes by the way- when it displayed error that it is not connected to USB it still printed files from word.
I hate HP, I will nevery buy any **** from them again, and people writing this stupid SW should be shot.

Posted on Feb 04, 2009

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I followed #5 and it worked fine--including after I turned the printer/scanner off and then back on again--THANK YOU a million!

Posted on Aug 10, 2008

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As SOLUTION #5 (Mitchlong) suggested. Use the HP Solution Center application link. Go to Start menu, then Programs or All Programs, then your HP Solutions folder, then look for HP Solution Center (the icon has a black disc with letters 'hp') and click it. This opens the Solution Center window with a Scan Document button.
This worked for me. I did not even need to restart my printer.

Posted on Jun 09, 2010

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Usb not connected when tried to scann

Posted on Mar 28, 2009

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SOURCE: Trying to scan, but keeps on saying USB port not connected

it is not inserted properly

Posted on Jun 01, 2009

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that might get you there...I'm sure that the USB ports on your IMAC are working..

you can check them with some other device, of course.

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