Question about Canon FAX-JX200

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Jx300 i have a extra line set up with the cable company for the fax seperate phone number but when people call the regular land line the fax always kicks in.. what is the solution to solve this problem?

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Contact the cable company, as they obviously have something mixed up in the installation and/or wiring of the new setup.

If you need further assistance, please post back. Otherwise, thank you for using and rating FixYa!

Posted on Jul 02, 2008

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Hooking up fax to KX TG7871 Panasonic Phone


There is excellent support here on basic fax setups. You have what is known as "Distinctive Ringing Service". There are pros and cons to the various setups. I assume you recognize the rings and answer only when the ring for the landline talk comes on. The fax will pick up the faxes, and the answering machine will pick up the voice.

Need model number of your fax - google that!

Service manual for your phone.

http://service.us.panasonic.com/OPERMANPDF/KXTG7841-MUL.PDF
This link shows various configurations of setting up your phone/fax/answering machine or using an answering service.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00059780#Dist_ring
Distinctive Ringing Service setup While it is not available everywhere, a distinctive ringing service can be purchased from most telephone companies. With this service, more than one phone number is assigned to the same phone line. Each phone number will ring differently. The main number will ring with a normal single ring and the additional number will ring with a distinctive ring pattern assigned by the phone company.
When a distinctive ringing service is used, set the Rings to Answer to 2 and then follow the steps below to set the distinctive ringing pattern:
  1. Press Setup , press 4 , and then press 1 to enter the Answer Ring Pattern setup of the Advanced Fax settings.
  2. Use the Right Arrow to scroll through the available settings. When the ring pattern assigned by the phone company displays (double or triple rings), press OK .

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1 Answer

I have a canon mx410 all in one inkjet printer.i need assistance with setting up the fax to a phone line. Thank you Zainy


  • Call your phone company to sign up for service. Ask for an additional line with a "distinctive ring." The additional line is for your fax machine---whenever you hear the distinctive ring you'll know that a fax is coming through. Get voice mail service on the regular phone line as well.

    Purchase a two-jack phone splitter (sometimes called a wall jack adapter) that allows two cords to plug into the same phone line. Plug it into the phone jack in your wall.

  • Run a phone cord from both machines into the wall adapter. Test the system by calling both your regular phone number (assure it rings and the voice mail picks up) and your fax number to see if the fax machine picks up (you'll hear a set of strange beeping tones).


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    Fax machines must have a standard analog phone line. They won't work on a digital line and can actually be damaged if hooked up to one.

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    It should work right out of the box.

    Plug a regular phone into the wall jack to verify that you have a dial tone.

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    Hi red,

    You may need to set the fax as the default answerer of incoming calls. Here's a little tip, most local phone companies offer a distintive ring feature that only the fax will answer. If you get the option your users manual will tell you how to set up this feature and whats neat about is you get a seperate
    number for that feature, your own dedicated fax line without add any extra outside lines.

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    Hi Iryan,

    Instead of switch box, a more dependable option is to get a distinctive ring. Your local phone company offers this option. What's neat about is you get a seperate fax number. Its like having a dedicated fax line without adding extra lines to your service. I think the monthly fee is around 3 dollars a month for this feature, but, believe me its well worth it.

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    Yes it would be. You are correct.

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    Send and receive fax


    Faxes cannot be received but they can be sent Review the information below to determine why faxes are not being received.
    1. Phone company services: Do you have any of the following telephone line services from your telephone company: Voice Mail, Privacy Block, Security Screen, Anonymous Call Rejection, and Privacy Manager. These phone services are meant to prevent unwanted calls, but they will also stop faxes. Contact your telephone company for their recommended solution for receiving faxes on the same line with these services.
    2. If you wish to receive faxes automatically, verify that automatic answering is enabled on models that have an Auto Answer button, or that the Rings to Answer setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup.
    3. If an answering machine is connected to the same line, fax reception problems can occur. These problems may be corrected by changing settings or phone line connections
    4. If you have a PBX phone system, or an ISDN or DSL modem connected to the line, there may be some phone line configuration problems. Fax machines are analog devices and cannot be used on a digital phone service such as those used in many businesses (PBX systems). Install an analog phone line for a fax machine.
    Faxes cannot be sent but can be received Follow the steps below to correct the problem.
    1. Verify that you are dialing the number correctly. You must dial all of the numbers required to make a phone call from the same line. This includes numbers that must be dialed to access an outside line or to access long distance services.
    2. If you have been using a speed dial or are faxing from the computer, print the page to be faxed and manually dial the number from the front panel of the fax. If the fax can be sent when dialed from the front panel, recreate the speed dial setting and insert some pauses.
    3. If you are trying to fax from the computer with a model that supports PC faxing and the fax does not try to dial when you send a fax job, test the communications to the all-in-one by clicking Status in the Director, or by trying to print to the all-in-one.
      • If this is reported as disconnected or printing fails, verify that the communications cable from the computer to the all-in-one is connected correctly and restart the computer.
      • If communications still cannot be established, troubleshoot the communications
    4. Faxes fail intermittently or with only one fax number
      • If static is present on the phone line, fax communication may fail. Have the phone line checked and serviced by the telephone company (or have the other party check their line). Phone line quality is the most common reason for intermittent fax failures. Some older locations and buildings have inadequate phone system wiring.
      • If you are trying to send a color fax and it fails, try sending the same machine a black and white fax. Normally the fax will detect that the other fax is not color capable and will offer you the option to send the fax as black and white but this might not always be the case. Do not send color faxes unless you know the other fax machine is capable of receiving color faxes.
      • Check the phone cable from the wall jack to the fax. It should not be coiled or longer than necessary. Coiling the cable can cause cross talk or echo on the line. Signal strength and quality can be lost with long cables.
      • Make sure the phone cable routing (and any cables not plugged into the same jack but sharing the same line) is not near any electrical appliances (electric motors, fans, kitchen appliances, or televisions). Many of these devices do not have sufficient electrical shielding and can induce electro-magnetic force (EMF) onto the phone line. Computers are usually shielded sufficiently and do not cause this problem.
      • Do not use a call-waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
      • You can block certain faxes on some models. Verify that the telephone number of the sending fax is not blocked in the faxing software. This is usually located in the Fax History.

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    Receiving a fax


    Faxes fail intermittently or with only one fax number
    • If static is present on the phone line, fax communication may fail. Have the phone line checked and serviced by the telephone company (or have the other party check their line). Phone line quality is the most common reason for intermittent fax failures. Some older locations and buildings have inadequate phone system wiring.
    • If you are trying to send a color fax and it fails, try sending the same machine a black and white fax. Normally the fax will detect that the other fax is not color capable and will offer you the option to send the fax as black and white but this might not always be the case. Do not send color faxes unless you know the other fax machine is capable of receiving color faxes.
    • Check the phone cable from the wall jack to the fax. It should not be coiled or longer than necessary. Coiling the cable can cause cross talk or echo on the line. Signal strength and quality can be lost with long cables.
    • Make sure the phone cable routing (and any cables not plugged into the same jack but sharing the same line) is not near any electrical appliances (electric motors, fans, kitchen appliances, or televisions). Many of these devices do not have sufficient electrical shielding and can induce electro-magnetic force (EMF) onto the phone line. Computers are usually shielded sufficiently and do not cause this problem.
    • Do not use a call-waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
    • You can block certain faxes on some models. Verify that the telephone number of the sending fax is not blocked in the faxing software. This is usually located in the Fax History.

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    Receiving a fax when using the phone


    you can not use the phone simultaneously while sending or receiving a fax. You do not need a separate line. especially if you do not do a lot of faxing. You just can not do both at the same time. You can set your machine to automatically receive faxes when you are not present. The machine will detect the sending tones of the senders fax and automatically receive your fax. You may want to order a users manual from brother to help you set up your fax for your specific needs. Their number is 1-800-284-4357. Another option is you can order the distinctive ring option from your phone company. This will allow you to give out a seperate phone number for your fax while only having one line. The machine can be programed to distinguish the distinctive ring and automatically pick up with out you wondering if it is a fax or phone call. But again you can not talk and fax at the same time. Good luck and let me know if I can be of further help! John

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