Question about HP Photosmart C4280 Aio Printer

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C4280 I have just bought a macbook and HP printer.  I have set the printer up as per the instructions.  I am wireless connected and so far I am able to print from laptop.  However, scanning appears to be an issue.  The printer claims the USB connection is not connected but it is!  The software I have installed but the set up procedure does not come up so there is no scan icon within the printer set up on the laptop to work with.  Any ideas??  I hear that it might not be compatible with Leopard yet??  However Apple sold me this printer with the laptop so surely they should know?!! Thanks for your time

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  • Anonymous Feb 08, 2008

    Same problem: Copies ok, Prints ok, Scans "USB Not Connected"

  • K-Bitty Feb 26, 2008



    I also have this same problem.  

  • montgomery10 Jul 30, 2008

    I have the same error message on the printer console: 'USB not connected'
    When I press the 'Scan' button on the HP Photosmart C4280.
    Scanning works from within specific HP applications. The 'Copy' buttons on the device operate properly and printing appears uneffected.
    I am using OSX 10.5 Leopard and Windows XP Home SP3

    What confuses me to no end is that this all worked perfectly when I scanned something a few days ago! It's always been the most trouble-free device I've ever owned. My computer and software are the same. I didn't change any printer or scanner settings. I'm absolutely baffled as to how it could work properly for a year and suddenly stop working.

    I first tried downloading and installing the latest updates manually, although the updates are usually done automatically. I then tried uninstalling and reinstalling the printer and scanner drivers from the original installation CD. I also turned off the computer. Turned off the scanner. Unplugged the USB cable. Even cut the power at the surge protector, came back an hour later to put it all together and got the same behavoir.

    Did a recent update disable the feature? (this printer automatically downloads its own updates) Is the 'Scan' button simply not supported anymore? Is this just a way to get me to buy something else? Does anybody have any ideas as to what's even going on, if not a way to fix it?

  • Anonymous Oct 26, 2008

    I have the same issues. I wonder why Iget a free printer with the laptop that won't install. Curious,,,,,

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I've had the same problem since I bought the machine. Have you been using the buttons on the printer or did you scan via the HP program on your computer? I used the buttons all the time. Tonight the HP wanted to reconfigure so I let it. I scanned a sample using the scan function program on my computer ONLY. It was successful but am not holing my breath.

Posted on May 05, 2009

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After much searching, I found the solution in another FixYa post: http://www.fixya.com/support/t383577-trying_scan_but_keeps_saying_usb_not

Posted on Jul 30, 2008

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I have the same problem, and it also started occurring after I upgraded to Leopard. Can't offer you a solution yet aside from waiting for a patch of some sort from either HP or Apple. I'd check their websites and e-mail their tech support people.

Posted on Feb 13, 2008

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2 Answers

Is there any way to install my hp photosmart C4280 without the disk? I recently moved and can't find it. The conncetion point on the actual printer is damaged as well, so I can't simply connect it...


hello Jessica

kindly send me 4 thumbs up

you simply go to this site , select the OS you use and download the drivers for the printer, save on your desktop. make sure the printer is disconnected from your computer . install the drivers after they are downloaded and follow instructions-- very qick and easy

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=ca&dlc=en&lang=en&lc=en&product=3192753&

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