Question about Epson Stylus C60 InkJet Printer

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Error msg "installed ink cartridge cannot be recognized"

Black cart ran out of ink. Replaced with one (genuine Epson brand) I had refilled at a local ink depot. Get the above error msg and no amount of fiddling will make it go away. I have had success in the past with refilled carts, although it sometimes required taking it back to have it "reset" (?) I have also used non-Epson carts with limited success in the past. It just rankles me that printer mfrs insist on twisting the customers arm to get them to use their own carts. Why not put the profit in the cost of the printer instead of gouging on the ink?


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  • Anonymous Mar 18, 2014

    i changed out black cart. pulled out all others and returned now does not recognize refilled and reset cart

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With refilled cartridges, this is usually due to a faulty "reset" of the chip. Simply reset it again and it will usually be OK. If you don't have a chip resetter, buy one very cheaply on E-Bay.

Posted on Mar 19, 2009

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Take the cartridge out and put them back in, make sure that you will hear a click. If your going to have the same error, you need to contact Epson Technical Support. The cartridge might be defective. Here's they're number
United States Phone Nuber:
(562)276-7525
Hours: Mon.- Fri. error msg 6AM-8PM (PT) Sat. spacer.gif 7AM-4PM (PT) Canada Phone Number:
(905)709-2567 error msg "installed ink cartridge cannot be recog - spacer.gifHours: Mon.- Fri. spacer.gif 6AM-6PM (PT)

Posted on Feb 07, 2008

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Some ink cartridges cannot be recognized.

Posted on Nov 30, 2008

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Posted on Jan 02, 2017

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Defective cart or not genuine cart. Also be sure cart is installed properly, take it out and put back and listen for the click.

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Did you use Epson Genuine Cartridges?

ALL…. Epson & Brother Requires Genuine Epson Cartridges. !!!!!!!!
That sounds like your problem.

In Purchasing Epson's CX 5400, CX4600, & CX7400 and more, I found out that Epson does not like Generic Printer Cartridges. I also Purchased a Brother. That also does not like Generic Print Cartridges. Color that should be Yellow, will turn out Green, Blue Brown, etc.

These printers have a CHIP that will detect if it is Generic or Genuine. When they see it’s Generic Cartridges, it will print lines thru the words, stripes across the picture and also do a mix match with the colors. It also will not let you print anything, if only one of the cartridges is empty.

I wanted to print only Black, and would not let me, because I did not have any ink in one of my cyan cartridges. Go figure.

That's what these Companies do., so they can keep selling the ink cartridges. Some Printers, are able to use Generic, and some are refillable. Some you can refill them up yourself and I heard, quite MESSY.

So I learned, thru trial and error, that you must use the ORIGINAL Genuine Cartridges for these PRINTERS. Some people say some models work fine compatible, but not mine.......


I had to replace the printer, but Epson, Lexmark & Brothers are always on sale. My Brother & Epson cost me $50.00 with Rebate. .

This is the only advice I can give you. If you find this helpful, pls rate me.

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1400 deos not recognize my light magenta ink cartridge. I have installed two brand new cartridges and neither is recognized. What can I do?


Are you using Genunine Cartridges!!!!

ALL…. Epson & Brother Requires Genuine Cartridges. !!!!!!!!

In Purchasing Epson's CX 5400, CX4600, & CX7400 and more, I found out that Epson does not like Generic Printer Cartridges. I also Purchased a Brother. That also does not like Generic Print Cartridges. Color that should be Yellow, will turn out Green, Blue Brown, etc.


These printers have a CHIP that will detect if it is Generic or Genuine. When they see it’s Generic Cartridges, it will print lines thru the words, stripes across the picture and also do a mix match with the colors. It also will not let you print anything, if only one of the cartridges is empty.

I wanted to print only Black, and would not let me, because I did not have any ink in one of my cyan cartridges. Go figure.

That's what these Companies do., so they can keep selling the ink cartridges. Some Printers, are able to use Generic, and some are refillable. Some you can refill them up yourself and I heard, quite MESSY.

So I learned, thru trial and error, that you must use the ORIGINAL Genuine Cartridges for these PRINTERS. Some people say some models work fine compatible, but not mine.......


I had to replace the printer, but Epson, Lexmark & Brothers are always on sale. My Brother & Epson cost me $50.00 with Rebate. .

This is the only advice I can give you. If you find this helpful, pls rate me.

Thanks and Good Luck :0)

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Is it a truly genuine Lexmark cartridge? Many printers are *very* finicky now on cart. type. If not, try a real one and see if you get that msg.
Good luck.
GuruTim

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My printer quit printing blue after I cleaned the print heads. What can I do? I tried recharging the cyan cartridge and cleaning the print heads again. it's still not working! GRR!!

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"Ink cartridges cannot be recognized" when using genuine Epson


i had this happen to me twice with two different people, it is highly possible that your black inks are defective, its also highly possible that one of the other inks are causing this error. take them all out, and put one and see what happens, do this one at a time until you see something screwey.

also possible, the contacts on the printhead are dirty or are pushed in.

also possible, bad printhead.

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Hi. When I fitted the second set of cartridges to my Epson Stylus Photo 1400, the printer failed to recognize any of them, even though they were genuine Epson! I repeatedly installed and un-installed them without success. After giving it a bit of thought, I had a hunch that the contacts on the cartridges might not be making good contact with the contacts on the printer as the cartridges seemed a little loose. I removed each cartridge in turn and after putting some adhesive tape on the opposite end to the contacts, (there are grooves cut into this end, but the tape drops nicely into them when you install the cart) replaced them all. (This had the effect of pushing the cartridges harder against the contacts). Switched on again and all carts worked fine. So it seems that even Epson can't make the cartridges to fit their own printer properly! Having said that it's a great printer otherwise. I hope this is helpful to you.

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If the error does not go when a genuine cart is installed you may have a faulty main board or carriage.

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Cannot recognize ink cartridges


If you are using non genuine Epson carts, then you need to change the carts to genuine ones (full set I'm affraid)

Once you have replaced the carts you should find the error goes away. The problem arises somehow from non genuine carts when one (or more) is inserted that has not been "reset" properly by the refiller. This causes a cascading error through the ink monitoring system and ends up with all your inks going empty one after the other. I've seen this on several models of Epson printer.

The alternative is that the printer has fault on the main board. try the carts first it's the cheapest option. If the nmachine is in warranty, get Epson out to it.

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Either:
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i suggest you by another (genuine) cartridge and try it. If it works, you know the other "new" cartridge is faulty and can return if for a refund.

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