Question about Brother MFC-9420CN All-In-One Laser Printer

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Fuser In spite of the fact that the fuser was just replaced, the screen still displays the "replace fuser" message.

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  • Anonymous Sep 15, 2008

    me too...

    no idea how to fix this....



  • Anonymous Mar 18, 2014

    replaced fuser still get message to replace fuser

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Http://www.simplyinked.com/support/index.php?tsrc=knowledgebase&act=115&category=C5

check the link above, it may help

Posted on Oct 29, 2008

Check for formater board

Posted on Feb 25, 2008

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1 Answer

Xerox 6280 gets error message replace fuser kit, it was replaced and still has the same message


This is an easy one.


The original fuser supplied with the printer DOES NOT have a counter chip. Instead, the PRINTER assumes that when the number of pages printed reaches the level at which the fuser needs to be replaced, the printer issued the REPLACE FUSER message.


If you replace the fuser with another that has come OUT OF a new printer (i.e. a 'PULL' from a new unused printer), since it has no counter chip of it's own, the printer assumes the fuser pagecount is the same as the printer pagecount (because there is no information to read from a fuser chip), and still wants the fuser to be replaced.


A new REPLACEMENT fuser from XEROX, or a CORRECTLY refurbished fuser WILL have a counter chip, and therefore clear the REPLACE FUSER message.

Nov 28, 2012 | Office Equipment & Supplies

1 Answer

I have a problem with the fusor xerox phaser 6125, the display say error 010-397 please help me


That is in fact a problem with the printers fuser, which melts the toner to the paper. You should replace the fuser (part# 675K65654). To replace it open the front door, and at the top right you should see a gray clip you push down and then slide the fuser out starting with the right. When installing the new fuser slide the left side in first and then the right. Iteminc.com has this part in stock and ships same day. Hope this helps, good luck. Thanks for using FixYa!

Aug 08, 2011 | Laser Phaser 6125 Colour XEROX Phaser...

2 Answers

Xerox work centre 4150 screen states faulty fuser module. Can't seem to find part...Help


That is in fact a bad fuser which must be replaced (part# 126N00321 for 110v). Replacing it is simple, open the right door and remove the 4 screws that hold in the fuser. Make sure the machine has been off for awhile because the fuser my be hot. Here is a video that shows you how. Hope it helps, and thanks for using fixya
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Dec 20, 2010 | Xerox WorkCenter 4150 Black and White...

2 Answers

E300 error message


Hi Good day!! It may be the fuser problem. u may need to replace the fuser or buy a new unit.

Nov 19, 2010 | Canon imageCLASS D340 All-In-One Laser...

1 Answer

Fuser life on screen please advise


When Fuser Life message on the screen of your Lexmark X502n printer is displayed, replace the fuser immediately, For your reference, check this article in the Lexmark website. Just click on this link: http://bit.ly/b4lggj . There are also links on that page on replacing the fuser and resetting the fuser page count. Hope this helps.

Apr 15, 2010 | Lexmark X502N All-In-One Laser Printer

1 Answer

I have a c920 lexmark with a fault code 920.000. my guess is that the fuserisnt heating up... based on the fact that its not getting hot... im guessing the fuser lamp has blown.... is there any other...


Hi, Majorly this Error 920.X display for a cold fuser. Some 920.xx error codes may be cleared by turning the printer on and off.
In general, fuser errors require replacement of the fuser. Fuser errors can be from a cold fuser or an overheated fuser. In your case you need to replace the Fuser.

Feb 22, 2010 | Lexmark C920 Led Printer

1 Answer

I have replaced the fuser on Brother HL-4070cdw but the screen displays fuser unit end How do i clear the message Thank you


Look on page 115 under maintenence. Follow the instructions down to where it says Belt Unit, instead, find Fuser Unit then continue with reset instructions. Hope this helps.
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_HL_4040CDN_4040CN_4070CDW_EN_1037.PDF

Oct 27, 2009 | Brother HL-2040 Laser Printer

1 Answer

T8008 printer with message says "replace fuser"


The 'Replace Fuser' message on the 8008 can be cleared in the following way;
• Power the printer Off
• Hold down FORM FEED and ENTER and power the printer on

Keep the FORM FEED and ENTER keys held down until the printer displays SERVICE MENU - INFORMATION

• Press the RIGHT ARROW to MAINTENANCE, and press ENTER
• The Display should read MAINTENANCE - CLEAR FUSER, if it does not press the right arrow until it does and then press MENU/ENTER
• The Display Should now Read CLEAR FUSER NOT EXECUTE, Press the right arrow until the display reads CLEAR FUSER EXECUTE
• Press ENTER, and after a pause the display should read COMPLETED CLEAR FUSER
• Power the printer off and after about 10-15 seconds power the printer back on again.

The message should now be cleared

Jan 12, 2009 | TallyGenicom 8008 Laser Printer

1 Answer

Low voltage power supply


What is the error message you are getting with the new fuser. Is this the same error you were getting before changing the fuser? If you changed the fuser because the old one was just at EOL ( end of life) but did not give you an error, have you tried to reinstall the old fuser.

It is possible that the new fuser was damaged in shipping, or not properly seated.

If both the new and old fuser give the same error message, then yes, I would agree that the LVPS would be the next part to replace, however, if they have different errors, then you probably have 2 bad fusers ( or one that is EOL, and one that was received damaged).

Before changing the LVPS, make sure you follow the steps below prior to the LVPS steps.
as far as where to purchase it if you do in fact need one, you can always do a google and ebay search for "Dell 5100cn LVPS".

I can provide you with replacement instructions if it comes to that.

See below for the actual troubleshooting needed for the fuser.
The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

Oct 23, 2008 | Dell 5100cn Laser Printer

3 Answers

HP 5550dn colour printer


the fuser unit is at the end of printer section please clean it

Oct 04, 2007 | HP LaserJet 5550 Printer

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