Question about Canon (6981A002AA) for imagerunner 2200, 2800, 3300 Print Server

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Scan Function Error

I have installed the Network ScanGear software and I am attempting to scan in pages from the feeder. When I press scan in the Network ScanGear program it says Scanner is offline, make sure scanner is online and try again.

The issue is that I have already switched the scan function to online on the machine. Not sure if there are any other steps necessary to get the scanner "online"

Thanks in advance for the help.

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  • 168 Answers

When you open the tool did you use discover or select ip adress unless the tool selecs the scanner it wont work what program are you scanning with scan tool is only a driver you also have to select scan gear tool as your scanner in your program

Posted on Dec 08, 2008

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I want you people to teach me how to install and to use a network scanner on canon IR2520.


Install the scanner driver (Canon Network ScanGear) found on the bundled CD. I assume you already assigned an IP address on your copier. Run the Network ScanGear software, the one you installed earlier. Click Discover or you can manually type the IP address of your copier. If your copier is discovered, click Test Connection. Remark is displayed that your scanner is ready to use. Click OK to save the settings.

Now, run 3rd party software (eg Photoshop). In File > Acquire > (Select Canon Network ScanGear). A window will pop up and you are ready for scanning. Note: If error "Scanner is offline" occurs, go to your copier and press Scan > Remote Scan > Online.

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I cannot scan from the network with my canon MF4370 scanner


This AIO, is a little er, a lot to be desired.
This is what I've found, and its only within my knowledge, which is of little, but, at YOUR OWN RISK...

The first problem is this unit requires a "Command to scan" that has to be generated from a 3rd party software that can "Acquire" a TWAIN image.

The second problem is that the scanner portion of this unit is not a windows recognized device.
So you have to make it appear to be a somewhat of a Virtual device, which may not be accessible to ALL applications. I will address this issue first....

On the driver disk that came with this unit is a program called:
Color Network Scangear Ver***.msi

This is my path which may differ from yours, you will have to "Explore" for it:
D:/Color_Network_ScanGear/driver/Color Network Scangear Ver***.msi

Install it, then "Discover" for the device, select it, and "Exit" out of this program.
The scanner will now be available to SOME applications.

Now for the next part, the 3rd party software.
On the disk there is also a program called:
PMsetup.exe
This is my path which may differ from yours, you will have to "Explore" for it:
D:/PRESTOPM/PMsetup.exe
This program will work, but I don't like it.
I use Paintshop Pro 7 because it gives you a choice between the feeder or the platen glass to scan from and I have yet to find this feature in the Presto PageManager.
Remember, you have to have a software program that can send the command to "Acquire" a TWAIN image to the MF4370dn

If you made it this far, CONGRATS.
This is the process to scan on the network:


On the MF4370dn: (I now know what "MF" stands for.)

1. Wake it up if it is asleep. (Press Energy Saver" button)
2.Press the "SCAN" button twice to read "NETWORK SCANNING" on the display.
Load your document, remember depending on which place is active, either feeder or platen is the place you must load it.
Walk the 2 miles back to your PC.
3. In the 3rd party software, use the "Acquire" function, and the scan should load in to your software.
You may have to select the "Source" to "Acquire" from, chose the MF4370dn, it may be the only source to chose from.

Good Luck

What I want to know is: How to view the faxes in it's memory on the PC without having to print every single one of them. I get alot of Junk faxes which I dont want to waste the time and money to print them.

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1 Answer

Got this imagerunner 2200 used and am trying to set it up to network scan, how or what do I need in order to do it?


for windows/Mac user:
instal driver on PC/Mac, instal Canon Network ScanGear software, setup ip to Canon iR2200. Run Canon Network ScanGear software, try to connect to copier. Use a software (adobe) to scan with the machine.

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We have two copier canon iR3225 and iR2022n. We got problem in scan in server2003 software while colour scan gear is installed. Server2003 is not detect the scanner.


Is the copier connected in the network or thru USB? Because Colour Network ScanGear is used when copiers are connected to the network.
If it is connected to the network, run Network ScanGear Tool and search for connected scanner in the network. Or you can use the IP Address of the copier to find it on the network.
Use 3rd party software or any other software that have scanning/import function (e.g. Photoshop).

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I have a canon leser mf4360 printer. i installed that printer peoperly usiner network interface. i have get print document peoperly but i having a scanning problem. i installed network scangear software...


step1 Install Printer drivers, after that install presto page manager....after it install ----- color network scan gear......after install it go to scan gear tool click on discover your printer IP address will appear in list then select that IP address .....exit form the tab.

go to the presto page manager............go to file ..select aquire image data press ok ok..then click on scan button....It will work

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1 Answer

Scanning question


The Machine must be connected to a network.Download Network Scangear software driver from the Canon webside,install it on your destop.After installation open the Scangear tool and select the discover button.The scangear will search for the machine on the network.As soon as it has discover the machine the ip address will show in the tool.Select the Machine and close the scangear tool.Select the scan button and set it to online.
Now you can scan in to a program like word or exel by Insert a picture from scanner.

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1 Answer

How to get ScanGear Software?


www.canon.usa it is part of the original installation CD for your scanner

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1 Answer

About scan


First your copier must have a networkcard installed and link to your network.
Download canon network scangear from the canon website.
Install the scangear.In the scangear tool select discover and your copier will apear in the block,click on the copier and click select.
From Word or Exel you will be able to insert it as a picture by selecting the scanner.
Network scangear link
http://software.canon-europe.com/software/0028070.asp?model

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CanoScan LiDE 50, error code:2,7,0


When you say the error occurs as soon as you press "Scan", is that the button on the scanner, or is it the Scan button inside of Toolbox or ScanGear?
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4 Answers

My Canon Imagerunner 2200 won't scan.


Sorry that was actually me...after i posted...it asked me to register...so i did.

Okay, you need to download Canon Network scangear from the Canon website. then take your document...put it on the top feeder...turn you scanner online...open up microsoft word 2003..insert, picture....from scanner or camera select network scangear....custom insert....then scan. The machine needs to be hooked up to a network...but note...a simple cross over cable or usb between pc and the photocopier will not work.

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