Question about Canon (6981A002AA) for imagerunner 2200, 2800, 3300 Print Server

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Scan Function Error

I have installed the Network ScanGear software and I am attempting to scan in pages from the feeder. When I press scan in the Network ScanGear program it says Scanner is offline, make sure scanner is online and try again.

The issue is that I have already switched the scan function to online on the machine. Not sure if there are any other steps necessary to get the scanner "online"

Thanks in advance for the help.

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When you open the tool did you use discover or select ip adress unless the tool selecs the scanner it wont work what program are you scanning with scan tool is only a driver you also have to select scan gear tool as your scanner in your program

Posted on Dec 08, 2008


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Install the scanner driver (Canon Network ScanGear) found on the bundled CD. I assume you already assigned an IP address on your copier. Run the Network ScanGear software, the one you installed earlier. Click Discover or you can manually type the IP address of your copier. If your copier is discovered, click Test Connection. Remark is displayed that your scanner is ready to use. Click OK to save the settings.

Now, run 3rd party software (eg Photoshop). In File > Acquire > (Select Canon Network ScanGear). A window will pop up and you are ready for scanning. Note: If error "Scanner is offline" occurs, go to your copier and press Scan > Remote Scan > Online.

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This AIO, is a little er, a lot to be desired.
This is what I've found, and its only within my knowledge, which is of little, but, at YOUR OWN RISK...

The first problem is this unit requires a "Command to scan" that has to be generated from a 3rd party software that can "Acquire" a TWAIN image.

The second problem is that the scanner portion of this unit is not a windows recognized device.
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On the driver disk that came with this unit is a program called:
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This is my path which may differ from yours, you will have to "Explore" for it:
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Now for the next part, the 3rd party software.
On the disk there is also a program called:
This is my path which may differ from yours, you will have to "Explore" for it:
This program will work, but I don't like it.
I use Paintshop Pro 7 because it gives you a choice between the feeder or the platen glass to scan from and I have yet to find this feature in the Presto PageManager.
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On the MF4370dn: (I now know what "MF" stands for.)

1. Wake it up if it is asleep. (Press Energy Saver" button)
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Load your document, remember depending on which place is active, either feeder or platen is the place you must load it.
Walk the 2 miles back to your PC.
3. In the 3rd party software, use the "Acquire" function, and the scan should load in to your software.
You may have to select the "Source" to "Acquire" from, chose the MF4370dn, it may be the only source to chose from.

Good Luck

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for windows/Mac user:
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