- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver you might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer Close all open programs
Click on Start, Run, and typeregedit and press Enter Click on the plus signs (+) next to the following folders
This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
After deleting the keys, close the registry editor Reboot your computer Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
IF you go into my computer and your drive is not showing then i would go into your device manager and see if your cd/dvd drive shows a exclamation mark if it does then you have to go into your registry and delete upper and lower filters
1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders
4) This folder is the DVD/CD-ROM Drive Class Description in the
registry. Look for any of the following names in the right hand column.
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor
7) Reboot your computer
8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone
if you show no exclamation mark in your devicemanager then you myst call HP for repair
Just remove the device with exclamation mark from device manager and restart your system. When your system restart again, automatically, it will detect the new hardware and install it properly.
Please provide the complete details.. make and model number, operting system!
Make sure you've tested more than one CD in the disc drive, it is possible for one CD to be bad or dirty and not be read properly
Click Control Panel
Click the Hardware tab and then the Device Manager button or just the Device Manager tab.
Within Device Manager verify that the CD-ROM has no exclamation marks or red Xs. If listed with a yellow exclamation mark or red X, remove the CD-ROM by highlighting the drive and pressing the delete key and reboot the computer to reinstall the CD-ROM drive
You must determine if the problem is the media you are using (CD, DVD) or the drive itself. (CD/DVD Rom)
First see if the driver is installed for the CD/DVD ROM by Right clicking My Computer and choosing Properties, Hardware, Device Manager. Clikc the plus sign next to DVD/CD Rom Drives to see if there is a yellow exclamation point, or question mark. This means you need to install the correct driver. If there are no yellow exclamation marks or question marks your driver is installed properly.
Next try playing difffernt CD's to see if any of them work. Confirm they are good CD's by playing them on another device, then try them on your Compaq. If the Cd's play on another device you may possibly be experiencing read errors on the CD/DVD Rom drive. Try using a CD Laser Cleaner that will clean the laser head of the CD /DVD Rom. it looks like a CD with small brushes on the music side. This may solve a read error problem. if that does not solve your problem you may need to replace the CD/DVD Rom drive.
The yellow exclamation mark means that the driver for the DVD/CD-ROM is corrupted. You will need to find the drivers for your drive and re-install it. This should be easy enough to do: find the brand name of your drive and go to the website of the manufacturer, then locate their drivers page and find the specific driver for your product, then download and install the driver and restart your computer and the drive should work. Please rate if this works for you, Thanks!