Question about HP ScanJet 2400 Flatbed Scanner

2 Answers

Sound HP scanner director opens but unable to scan and everytime whenever we try to scan, it creates a sound like "Shankh" (used during worship). Why?

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I got the solution for this problem. We need scanner CD which we got at the time of purchase of the scanner. Firstly, we need to insert CD and then start scanning.

Posted on May 13, 2008

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  • 6 Answers

First solution
Probably the sensor is jammed .
The rod can be moved manually . If it does not move it needs cleaning.
Second solution
Refer to the Troubleshooting in the device manual.

Posted on May 13, 2008

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Posted on Jan 02, 2017

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1 Answer

HP director will not open


try this...

click start
right click my computer
properties
hardware
device manager
?ports
scan for hardware changes

Jan 06, 2009 | HP ScanJet 3500C Flatbed Scanner

1 Answer

Scan to computer


Several ways to control your scanner:

From this HP link
Changing scan settings in HP Director

Scan settings include resolution, output type, and file type. These settings can be changed using HP Director.
  1. Open HP Director, if it is not already open:
    • Windows 2000: Click Start , click Programs , point to HP , and then click HP Director .
    • Windows XP: Click Start , click All Programs , point to HP , and then click HP Director .
  2. In the Select Device list, select your product, if it is not already selected.
  3. Click Settings , and then point to Scan Settings & Preferences .
  4. Click the scan setting menu that corresponds to the type of file you are scanning.
    • Scan picture settings : Designed for scanning pictures, including any type of non-text image, such as a drawing, logo, or photograph
    • Scan document settings : Designed for scanning documents
    • Scan preferences : Control scanning preferences, such as automatically straightening crooked images
    • Button settings and Scan to... setup : Control the defaults for the scanner buttons on the control panel of the product
    After selecting the appropriate menu, the corresponding window opens.
  5. Change settings as appropriate, and then click OK . The scan setting window closes.
  6. Click Scan Picture or Scan Document HP Director to scan with the changed settings.
==========================

From this HP link

Using the Advanced Scanning Features of the HP Solution Center Softwaretoo large to paste - just follow the link above :)

==========================

Here the main site for the scanner - click here

Nov 18, 2008 | HP Office Equipment & Supplies

2 Answers

HP 9110 all in one's scanner will not work


I have a 9110 and a laptop running Windows XP and Internet Explorer 7. Prior to upgrading the IE from 6 to 7, I was able to run the HP Director and fax, scan, whatever from the laptop. After upgrading to IE 7, HP Director quit working. I contacted both Microsoft and HP and they pointed fingers at each other and said yes, upgrading to IE 7 broke the HP Director. Both said fixes were being developed, but that was months ago and I have not heard of any fixes.
I did find a workaround that allowed me to scan documents to the PC (faxing worked fine manually). Assuming the 9110 all-on-one’s drivers are still on the PC, and that the PC is connected to the 9110, go to “start, settings, control panel” and once in control panel, select “scanners and cameras”. If the drivers are still there, you should see the HP 9110 under “device”. Highlight the HP 9110 and double click. A wizard should start and it will guide you through the scanning process. If the 9110 does not appear in the “scanners and camera” box, you will need your 9110 CD and click on “add an imaging device”, which will start another wizard. It’s not as easy as using HP Director, but at least I can use the scanner. Hope this works for you.

May 08, 2008 | HP Officejet 9110 All-In-One InkJet...

1 Answer

Scanner not working


Hi,

I understand that you are unable to scan after upgrading the compuer from ME to XP.

Please follow the below given instructions to resolve the issue.

Check for the communication between the computer and the printer as scanning needs bidirectional communication unlike printing.

To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA

1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

If you are unable to scan using WIA, confirms that the issue is with USB drivers, please follow the below given instructions to refresh USB drivers:

1. Save and close all programs that are currently running.
2. Click Start, select Shut Down, and choose Restart the computer.
3. Press the F8 function key, this will display the Windows Startup menu.
4. Select Safe mode.
5. After Windows loads in Safe mode, right-click the My Computer icon and select Properties.
6. Select the Hardware tab and click the Device Manager button.
7. In the Device Manager Window, double-click the Universal Serial Bus controllers.
8. Right-click the device listed under Universal Serial Bus controller and select Uninstall.
9. Click OK to confirm the removal of the device.

NOTE: Repeat steps 8 and 9 until all the devices under Universal Serial Bus Controller are removed.

The USB port is now uninstalled.

Now, restart the system. The system automatically detects and reinstalls the USB port.

Then try scanning from WIA and if that works try scanning from HP Director.

Please click on Start>>Programs>>HP>>HP Director.

If unable to scan from HP Director, search for the file " hpqscnvw " in C Drive which is the executable file for Scanning.

Double click on My Computer to open it > C Drive > Programs files > HP or Hewlett Packard > Digital Imaging > Bin Folder. Check for the file " hpqscnvw " there.

If found double click on the file to and try scanning. You can also save the short cut of the file to desktop and can use that file for scanning.

Run the scan diagnostic utility to resolve the issue.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=oj-45265-1
ScanDiagnosticUtility_ver_1.5.exe


Just copy and paste the entire link into the Internet browser's address bar and press enter

If you are able to scan from computer, then follow the instructions from the below given article to scan from the printer front panel.

Here is the web document:

================

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00503569&cc=us&lc=en&dlc=en&dlc=en&lang=en

================

Just copy and paste the entire link into the Internet browser's address bar and press enter.

This should resolve the issue that you are experiencing with.

Regards,
Lawrence

Jan 06, 2008 | HP PSC 1210 All-In-One InkJet Printer

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