Question about Sharp Actius MC24 Notebook

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Black-Out it will be a great help to us if you can provide solution to this issue. we have the said Actius MC24 PC notebook, we're unable to communicate with its vendor anymore. i think of sending this to the nearest service center that can communicate with us thru email... i found this email address from Sharp Philippines spsc.makati@sharp.ph but it keeps on giving me "Return To Sender" notification. can you give us working email that can respond to our inquiry, our location is Palau, Micronesia. Thank you very much Jonirik S. Evangelista Tech-Personnel

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  • jonie_e2000 Feb 06, 2008

    thanks a lot Fusion & Benimur, great info's

    ill try sending email to the one you provide and then get back to you as soon as i got some response.



    Jonirik

    Tech-personnel

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Hi Jonirik,

Perhaps you can try determining if the laptop's problem is either the LCD display panel, the video card or the CCFLamp. If you can then maybe repairs can be done locally in Palau and you can source parts online.
If the unit powers up and goes through the motion of booting:
1. to determine if LCD Panel Display - connect the laptop to an external monitor. You may need to press Fn + F? key to activate and view display on the external monitor;
2. to determine if CCFLamp (and/or inverter) - power up the laptop and shine a flashlight obliquely to the screen. If you can see some semblance of display/desktop, no matter how slight/dark, then the backlight (CCFLamp) and/or the inverter is the problem; and/or
3. If there is no result on #1, then it is possible that the video card is the problem. In some instance, it could be memory, motherboard or something internal to the unit.

As to your other concern, I made inquiries but it would seem that Sharp Phils. doesn't accept laptop repairs. Nonetheless, most incoming service request are forwarded to their Service Centers.

In any case, contact information for Sharp Philippines is below:
SHARP (PHILS.) CORPORATION
Km. 23 West Service Road South Luzon
Expressway Alabang, Muntinlupa City, Philippines
Telephone Nos. (63) (02) 842-1371, 842-0525 to 29
FAX No.842-0530
Contact E-mail: sharpb2b@spc.global.sharp.co.jp
Customer Care: jlacosta@spc.global.sharp.co.jp
Service Toll free number: 1-800-1-888-4952

Posted on Feb 05, 2008

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Please goto this website and scroll down and choose your country. I hope this helps, if not please get back to me so i can help you further!

http://www.sharp-world.com/support/index.html

Posted on Feb 05, 2008

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