Question about HP Photosmart C3180 All-In-One InkJet Printer

1 Answer

My Mac says it is not available.

When I try to print it comes up with a red exclamation and says it is available for printing in printer setup utility.

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  • windowpane Sep 06, 2008

    When I try to print, there is a red exclamation point, and I can't print. I followed the procedure as suggested below:
    "
    If you are using OS 10.3.9 or 10.4 then go to your Mac HD - there should be an icon on your desktop - and then to applications. Then to utilities and finally to printer setup utility. Click on your printer and then up at the top click on the delete button and if it asks if your sure you want to delete you can click yes or delete. If there is more than one C3100 then do this process until there are no more in the list. Then click on the add button and you should see your c3100 printer with a USB connection (I assume USB but could also say bonjour). Click on printer to highlight and then click on the add button."






    When I clicked the "add button, I did not see the c3100 printer. There was nothing left.

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If you are using OS 10.3.9 or 10.4 then go to your Mac HD - there should be an icon on your desktop - and then to applications. Then to utilities and finally to printer setup utility. Click on your printer and then up at the top click on the delete button and if it asks if your sure you want to delete you can click yes or delete. If there is more than one C3100 then do this process until there are no more in the list. Then click on the add button and you should see your c3100 printer with a USB connection (I assume USB but could also say bonjour). Click on printer to highlight and then click on the add button.

Now try to do a print - it should clear the error message.

If using 10.5 you will go to the apple in the top left and then down to system preferences and then to print and fax. Steps are the same but instead off add and delete buttons you use the + and - in the bottom left corner under the printer list.

Posted on Feb 28, 2008

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My canon mg5220 printer is not printing anything. It just says error when the pop screen pops up. It doesn't give me an error code.


Hi Savannah,
Try deleting the printer entry completely and add it from scratch.

Here's how:
  • Go to System Preferences
  • Print & Fax.
  • Select the printer you want to remove,
  • Click the - (minus) button at the bottom of the panel.
  • Reboot the system.
  • Run Software Update to check for the latest third-party printer software and updates.
  • Make sure the printer is powered on, has paper, and doesn't have any issues such as a paper jam or low ink.
  • Adding, managing, or removing print queues may require an administrator account name and password--make sure you know one for your Mac.

How to add a printer

To add a USB printer
Mac OS X v10.6 comes with software for many third-party printers, so simply connect a USB printer and the print queue will be automatically created. If you do not see your printer in the "Printer:" pop-up menu after connecting it, go to the "To add a printer via the Print & Fax preference pane" section below.

To add "Nearby Printers"
With Mac OS X v10.6 you can quickly add a "Nearby Printer"--a nearby printer is a printer connected to the USB port on a Time Capsule or AirPort base station, a network capable printer that supports Bonjour, or a printer being shared by another Mac. Snow Leopard uses Bonjour technology to find nearby printers.
To add a Nearby Printer, all you have to do is select the Nearby printer you want from the "Printer:" pop-up menu:
7d955333-f928-4e87-9d2a-9a1442c03a9a.jpg
Snow Leopard will automatically create the Print Queue.

To add a printer via the Print & Fax preferences pane
Control-click the System Preferences icon in your Dock and choose "Print & Fax" from the Dock menu. If the Print & Fax lock icon appears locked, click the lock icon and enter an administrator name and password when prompted. Click the + (plus) icon below the Printers pane on the left to open the Add Printer application.

f0bba592-74a4-4b2b-ad7f-7ed1cd883689.png
From the Add Printer toolbar you have these default tools:
  1. Default - Used to get a list of all printers that your Mac can see via USB, Bonjour, and so forth. Tip: If you have a long list of printers, use the search field to find the printer you are looking for. Just click the printer in the list that you would like to add and Snow Leopard will add the printer driver for you.
    • Mac OS X v10.6 comes with software for many third-party printers. If an additional or updated printer software is available, Software Update will offer it to you. If you do not see your printer listed in the "Print Using:" pop-up menu or a Generic printer driver is selected, then the printing software may not be available from Apple. For more information about supported printers see this article. You can also visit the printer vendor's website for printer software, or contact them for technical support.
    • Once the driver is set, click the "Add" button to create your Print Queue.
  2. Fax - Used to add a queue for the Fax device connected to your Mac.
  3. IP - Used to add your printer network printers that don't use Bonjour or are on a different network subnet from your computer. Printers that support the Internet Printing Protocol (IPP), Line Printer Daemon (LPD), and HP Jetdirect (Socket) can be added in this manner. See your printer's manual or support documentation for information about how to setup the printer to use an IP-based printing protocol.
  4. Windows- Used to add your printer being shared via the Windows printer sharing protocol (CIFS). Tip: See Mac 101: File Sharing for details about how to add your Mac to a Windows Workgroup. This is often needed to see Windows printer shares.

1f910aff-58d6-4e30-95c5-3a1d991f1945.png
Note: Any applications that are open before you add a printer will need to be quit and re-opened, in order to see all the features of the new printer.

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Printer only prints in black/white. have put new


It could be the print setting on your computer.
If you're using Windows, with your document open, go to File > Properties/Preferences. In the Print Setup tab, make sure to select "Print using all available ink" in the Ink Use section.
On Mac you can select Color in Print Setting in any expanded print dialog.

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My printer is turning on, but not printing, its telling me that the printer is offline and that there is a media jam. I have an I Mac please help.


Here's a quick summary of what's new for printing in Snow Leopard (read below for more details):
  • Apple's Software Update will automatically provide you with third-party printer software and updates.
  • "Nearby Printers" is a list of available printers that will appear right inside your printer dialog box. Adding a nearby printer is just a selection away.
  • You can simply connect a USB printer and the print queue will be automatically created.
  • You can create a PDF document from any application and have an automated workflow process it.
Before you connect your printer
  • Run Software Update to check for the latest third-party printer software and updates.
  • Make sure the printer is powered on, has paper, and doesn't have any issues such as a paper jam or low ink.
  • Adding, managing, or removing print queues may require an administrator account name and password--make sure you know one for your Mac.
  • If you are upgrading from Mac OS X v10.5, see "Upgrading Print Queues..." in the additional information section below.
How to add a printer
To add a USB printer
Mac OS X v10.6 comes with software for many third-party printers, so simply connect a USB printer and the print queue will be automatically created. If you do not see your printer in the "Printer:" pop-up menu after connecting it, go to the "To add a printer via the Print & Fax preference pane" section below.
To add "Nearby Printers"
With Mac OS X v10.6 you can quickly add a "Nearby Printer"--a nearby printer is a printer connected to the USB port on an Apple Time Capsule or AirPort base station, a network capable printer that supports Bonjour, or a printer being shared by another Mac. Snow Leopard uses Bonjour technology to find nearby printers.
To add a Nearby Printer, all you have to do is select the Nearby printer you want from the "Printer:" pop-up menu:
nearby%20printer.jpg Snow Leopard will automatically create the Print Queue.
Note: Mac OS X v10.6 comes with software for many third-party printers. If an additional or updated printer software is available, Software Update will offer it to you. For more information about supported printers see this article. You can also visit the printer vendor's website for printer software, or contact them for technical support.

To add a printer via the Print & Fax preferences pane

Control-click the System Preferences icon in your Dock and choose "Print & Fax" from the Dock menu. If the Print & Fax lock icon appears locked, click the lock icon and enter an administrator name and password when prompted. Click the + (plus) icon below the Printers pane on the left to open the Add Printer application.
blank print _ fax system preference.png From the Add Printer toolbar you have these default tools:
  1. Default - Used to get a list of all printers that your Mac can see via USB, Bonjour, and so forth. Tip: If you have a long list of printers, use the search field to find the printer you are looking for. Just click the printer in the list that you would like to add and Snow Leopard will add the printer driver for you.
    • Mac OS X v10.6 comes with software for many third-party printers. If an additional or updated printer software is available, Software Update will offer it to you. If you do not see your printer listed in the "Print Using:" pop-up menu or a Generic printer driver is selected, then the printing software may not be available from Apple. For more information about supported printers see this article. You can also visit the printer vendor's website for printer software, or contact them for technical support.
    • Once the driver is set, click the "Add" button to create your Print Queue.

  2. Fax - Used to add a queue for the Fax device connected to your Mac.
  3. IP - Used to add your printer network printers that don't use Bonjour or are on a different network subnet from your computer. Printers that support the Internet Printing Protocol (IPP), Line Printer Daemon (LPD), and HP Jetdirect (Socket) can be added in this manner. See your printer's manual or support documentation for information about how to setup the printer to use an IP-based printing protocol.
  4. Windows- Used to add your printer being shared via the Windows printer sharing protocol (CIFS). Tip: See Mac 101: File Sharing for details about how to add your Mac to a Windows Workgroup. This is often needed to see Windows printer shares.
add printer.png


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Let me know if it does not work and tell me what OS version you are using. Click on the Apple menu and select About This Mac to get the version.

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1 Answer

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SummaryWith Mac OS X 10.4, 10.5 or later, Printer Setup Utility includes a Reset Printing System feature, a troubleshooting function that you might want to use after you try all other printing troubleshooting stepsImportant: This feature should only be used as a "last resort" for troubleshooting a printing issue.
Products AffectedMac OS Printing/Fax (any version)
What does Reset Printing System do?
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Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.
Resetting the printing system in Mac OS X 10.5.x
  1. To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:
  2. Choose System Preferences from the Apple menu.
  3. Choose Print & Fax from the View menu.
  4. Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..." 

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Resetting the printing system in Mac OS X 10.4.xTo use the Reset Printing System feature in Mac OS X 10.4.x, follow these steps:
  1. In the Finder, choose Utilities from the Go menu.
  2. Open Printer Setup Utility.
  3. From the Printer Setup Utility menu, choose Reset Printing System.
  4. Click Reset.
Additional InformationTip: If Printer Setup Utility won't open at all (possibly due to your printing issue), you can try to access the Reset Printing System feature directly by holding down the Option key while opening Printer Setup Utility.

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Use scaled printing (Mac OS X) Instructions to use scaled printing. You can manually select the scaling ratio you wish to use to print images and documents. scaling_sample.jpg Note: The Scaled Printing function is not available when Borderless Printing is selected (OS X.version 10.2.1 or higher).
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    mac_osx_select_page_setup.jpg

  2. Specify the Scaled Printing settings.

    mac_osx_page_setup_options_ip8500.jpg

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    mac_osx_page_setup_click_ok.jpg

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    macx_file_print.jpg

  5. Click 'Print'.

    mac_osx_click_print.jpg
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I also use a Mac, (OSX 10.3.9) does this printer show up in the list when you activate the Printer Setup Utility (PSU) Do you get any error message from the Mac such as Printing Stopped etc. What shows when you click on the PSU after clicking on print etc.

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