Question about U.S. Robotics US Robotics Sportster 56K V.90 External Modem (USR568603)

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WINFAX PRO 10 - PHONEBOOK PROBLEM

MY PROGRAM WORKED FINE FOR 10 MONTHS THEN 2 WEEKS AGO I TRIED TO ADD MORE NUMBERS IN A NEW PHONE BOOK AND THE MOMENT I CLICKED ON TH SPACE TO ENTER THE NUMBER, THE WHOLE PROGRAM JUST INSTANTLY CLOSES. i CANNOT CHANGE NUMBERS TO EXISTING RECORDS EITHER.
CAN YOU TELL ME WHAT CAN FIX THIS PROBLEM?

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  • nnoddy Apr 23, 2008

    WINFAX PRO 10 WINDOWS XP HOME



    MY PROGRAM WORKED FINE FOR YEARS THEN 1WEEK AGO I TRIED TO ADD MORE NUMBERS IN A NEW PHONE BOOK AND THE MOMENT I CLICKED ON TH SPACE TO ENTER THE NUMBER, THE WHOLE PROGRAM JUST INSTANTLY CLOSES. I CANNOT CHANGE NUMBERS OF EXISTING RECORDS EITHER.
    I DID A COMPLETE UNINSTAL REINSTALL FROM CD. STILL DIDN'T WORK AND IN ADDITION EVERY TIME WINFAX STARTS UP IT ADDS THE USER DETAILS TO THE PHONE BOOK. I'VE TRIED SYMANTICS SOLUTION TO REINSTAL THE PRINTER DRIVER AND REPAIR AND OPTIMISE THE DATABASE FILES. (PHONEBOOK AND LOGS) NO GOOD.

    I TOOK THE WORKING BACKUP FILE AND INSTALLED IT IN THE WINFAX FOLDER. IT HAD THE SAME PROBLEM.

    IT MAY BE A PROBLEM WITH A WINDOWS XP UPDATED COMPONENT OR A MALICIOUS ATTACK. THE SAME PROGRAM CONTINUES TO WORK ON MY WIN XP LAPTOP WHICH HAS NOT BEEN UPGRADED.

    ANY IDEAS?


  • help999999 Apr 30, 2008

    I am having the same problem. Worked just fine and then all of a sudden I can't add any new contacts or edit my old ones. The program will just close. Please help!!

  • Anonymous Apr 30, 2008

    Same as the others. As soon as the cursor hits a slot where a fax number or a phone number would go the whole thing shuts down. Started about a month ago.
    I did a complete uninstall / install. No go. Still the same.

  • dave3152 May 28, 2008

    Looks like Symnatec doesn't sell WinFax anymore either or even list it
    in the unsupported products page on their site. Too bad, it worked OK
    for me until today May 28, 2008.



    I will try the workarounds listed here but will have to look for an alternative product. Any ideas?

  • Anonymous Jan 27, 2009

    I HAVE THE SAME PROBLEM AS ALL OF YOU ANY SOLUTIONS?

  • Anonymous Feb 26, 2009

    seems the problem is related to IE7 & 8

    doesn't help us, but it's a start!

  • Dennis442 Mar 02, 2009

    I have the some Problem to

    Can not edit the phone book log

  • papaluk Apr 27, 2009

    I have ths same problem and i think it is occured from liveupdate (the problem consists since i have installed symantec antivirus)

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Here is the REAL solution for this problem with Winfax and Windows XP with Service Pack 2 or newer...and there's NO subscription charged for this solution like www.getfaxing.com tries to get you to do...

1. Go to Control Panel, then Regional and Language Options.

2. Click the Languages tab, then press the Details button.

3. Next, click the Advanced tab.

4. Put a check in the box: "Turn off advanced text services"

5. Restart your computer, start Winfax, and VOILA! Enter your numbers.

Posted on Jun 24, 2010

  • trvltech Dec 26, 2010

    Fast, Easy, and this one did the trick for me.

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Here's a really annoying work around.
Export the phonebook data to an ascii file (text) doc. Edit it and import it back into Winfax's phonebook.
From this I conclude that the database is working.
The problem would appear to be with the focus on any number field in any combo box used by Winfax.
For instance number fields in the user setup also close the program as well.
Seems like something easy to fix???????

Posted on May 02, 2008

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Thank you Eric the PC Guy. Solution worked. However, no need to reboot your PC. Simply log-off windows and log back on.

Posted on Apr 26, 2012

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Here is the cheapest and easiest way to get around this problem. Instead of editing your contact information all you need to do is delete the old one and create a new one with the desired information.

Posted on Oct 07, 2010

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  • Comnir Oct 11, 2010

    @winfaxer: The problem occurs when trying to add new contacts and the program closes...

  • winfaxer Oct 20, 2010

    In order to add your new contacts to your phonebook use the "send" screen as if your are sending a fax. Make sure that you have all the correct information the first time. Then, click on the "Add to Phonebook" button on the right side of the "Company" field to add the contact to the phonebook. Always use a 1 and the are code even if you are faxing to the same area code as your own fax number. Enter the fax number as 1000-000-0000.

  • winfaxer Oct 20, 2010

    This solution no longer works for some reason. It used to work in the past.

  • winfaxer Oct 20, 2010

    CORRECTION: Solution #4 is still valid. I meant to comment on solution #3.

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U remove the software winfax and reinstall it again, it could happen when some files are missing

Posted on Feb 23, 2008

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