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1 HD damage could be done when you drop the Zen and you hear noises inside, some times the display just shows the Creative logo and no more. 2 the display just show the Creative logo, no noises inside, you can tray to put in Recovery mode as mentioned in the other solution and then erase firmware then reload firmware, this firmware can be downloaded form creative page,http://us.creative.com/support/downloads/download.asp?MainCategory=213&nRegionFK=&nCountryFK=&nLanguageFK=&sOSName=Windows+XP®ion=1&P However Before you go to all that trouble though try these steps:
1. Connect the device to the wall charger. 2. Hold the power switch to ON. 3. Put a paper clip into the reset hole. 4. Continue holding the power switch on until the Creative logo appears. 5. Select Format All from the Recovery Mode menu. (Note: THIS WILL ERASE ALL DATA FROM YOUR DEVICE! - but it's better than buying a new device) 6. When the reformatting is done, select Reboot from the Recovery Mode menu.
Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
5-When the format menu reapears, select the "Reboot" option and listo!
You have your Zen as new and should not have problem. Good luck!
you probably just to need to re-install/update the firmware.
if you turn it on and just after the zen logo the little ahazard sign appears, it says something like "problem with firmware," that's your fix.
the same thing happened to me when i followed what it said on the site to troubleshoot the display, but they're all assholes and instead of fixing it, murdered the player.
oh, and be prepared to have everything on there erased.
yeah, it sucks :-(
Sounds like it may be the index in your Music Library. Try going into Recovery Mode; remove battery, hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen.
and let us know what happened