Question about RIM BlackBerry 8700g Smartphone

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My blackberry is not receiving any email messages

Its odd. My wife used a clean up program on our computer and as a result, I stopped getting my emails. I removed Desktop Software and reinstalled but the message on the desktop manager has the label on the top blue bar as "Disconnected - Blackberry Desktop Manager". How do I reconnect it?

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On the BB DTM click options, connections check to see if your pin is there if not click detect.

Posted on Feb 10, 2008

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Sounds like your wife possibly removed your back up file for the BB.

Check your USB cable (i have gone through 2 recently - some fail) or If you have bluetooth enabled devices, try connecting that way.

Sorry I could not be of more help. :)

Posted on Feb 07, 2008

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1 Answer

I cannot recieve emails on my Blackberry


Hi, we have to know from which email account you are not able to recieve emails, and what type of email account is that like pop3, Imap etc. However i have given information related to few account types i hope this will help you to resolve the issue.
1) If you are a BlackBerry Internet Service subscriber and you are unable to receive email messages from an integrated Yahoo BizMail account, if it is a email account integrated using pop.bizmail.yahoo.com, To resolve this issue, do the following:
a) Remove the integrated Yahoo BizMail account from the BlackBerry Internet Service.
b) Reintegrate the Yahoo! email account.
2) If you are unable to receive email messages on the BlackBerry smartphone from a Google Gmail webmail service account that is associated with a BlackBerry Internet Service account.The This issue may be caused by one of the following:
a) The Google Gmail account is currently not validated.
b) The global filter is set to prevent email messages from being forwarded to the BlackBerry smartphone.
c) The Messages database may be corrupt for the integrated email account.
d) The BlackBerry smartphone user has an email application, such as Microsoft Outlook, making a Post Office Protocol (POP) connection to the Google Gmail account.
e) The number of email messages that can be stored on the Google Gmail POP messaging server has been exceeded.
I hope this information will be helpful to you

Nov 23, 2009 | AT&T Blackberry Curve 8300 Smartphone

3 Answers

Unable to delete messages


Resolution 1 - Reset the BlackBerry smartphone
Perform a hard reset of the BlackBerry smartphone.


Resolution 2 - Back up and restore the BlackBerry smartphone
Back up the BlackBerry smartphone by completing the following steps:
  1. Connect the BlackBerry smartphone to the computer.
  2. Open BlackBerry® Desktop Manager and click Backup and Restore.
  3. Click Backup. You are prompted to save the backup file. Save the file to a location that can be accessed later.
  4. Click Save. The backup process completes.
Clear the BlackBerry smartphone Messages database by completing the following steps:
  1. In the Backup and Restore window, click Advanced.
  2. In the Device Databases list, select the Messages database, then click Clear.
  3. A warning message appears. Click OK to continue. The database is deleted from the BlackBerry smartphone.
  4. Click Refresh to update the BlackBerry smartphone Messages database.
  5. From the File menu, click Open.
  6. Go to the location where the BlackBerry smartphone backup file is saved, select the backup file, and click Open.
  7. In the Computer databases list, select Messages. Click the arrow pointing to the Device Databases list.
  8. A warning message appears. Click OK to continue. The Messages database is restored to the BlackBerry smartphone.
  9. Click Back.
  10. Click Main menu to return to the main menu of BlackBerry Desktop Manager.
Note: Databases that are configured for automatic wireless backup are grayed out and unavailable for backup and restore functionality using BlackBerry Desktop Manager.

Resolution 3 - Delete and restore all BlackBerry smartphone data
Complete a security wipe on the BlackBerry smartphone by completing the following steps:
  1. Back up the data on the BlackBerry smartphone. For more information, see Resolution 2.
  2. From the Options menu, click Security Options.
  3. Click General Settings.
  4. Press the Menu key and select Wipe Handheld. Type the word blackberry to continue the process. Note: This option is unavailable in BlackBerry® Device Software 3.6 and earlier. If using BlackBerry Device Software 3.6 and earlier, a security password must be enabled and typed incorrectly ten times.
  5. Restore the data to the BlackBerry smartphone.
  6. Delete the messages again.
Resolution 4 - Re-activate the BlackBerry smartphone
Re-activate the BlackBerry smartphone on the BlackBerry Enterprise Server by completing the following steps:
  1. Remove the BlackBerry smartphone user account from the BlackBerry Enterprise Server.
  2. Complete a security wipe on the BlackBerry smartphone.
  3. Add the BlackBerry smartphone user account to the BlackBerry Enterprise Server.
  4. Complete the enterprise activation process.
  5. Clear the Messages database using BlackBerry Desktop Manager.
Resolution 5 - Update the BlackBerry smartphone to the latest BlackBerry Device Software
Download the latest BlackBerry Device Software version available for your BlackBerry smartphone, then use the application loader tool to reload it.

Oct 29, 2009 | RIM BlackBerry Pearl Smartphone

4 Answers

I have a Blackberry Curve 8330 and cannot see my outlook email.


There is an option in Outlook with a Checkbox that says "Leave a Copy of Messenges on Server." Under Tools, then Options. That box must be checked, otherwise when mail co Almes into Outlook on your computer, it will never come in on your phone. There is also an option on your phone to have messages deleted from the computer when you delete email messages from the computer and vice-versa. Best recommendation is to pull-up the very-large user-guide on Blackberry.com, look at the table of contents and you'll see what I'm talking about under Email settings, with exact instructions of how to resolve your issue on the Curve.

Aug 10, 2009 | AT&T Blackberry Curve 8300 Smartphone

1 Answer

Getting picture messages on blackberry


This is a Blackberry shortcoming. You can call your provider but they likely won't have any help for you. My wife and I found this solution:

When sending a message to your Blackberry, the sender can add your email (whichever you use on your Blackberry) in the recipient list. This will go through to your email account. It SHOULD not be treated as anything different than a normal photo message by the LG's service provider. You SHOULD call to confirm, but we found that it was the same cost.


Mar 31, 2009 | AT&T Blackberry Curve 8300 Smartphone

1 Answer

Have a blackberry 7520 and I am using it on boost mobile unlimited but I can't get web access or text message how do I get internet access?


yes there is a way.
download "opera mini" (you can google it for download sites) for internet access. however u cannot download anything OTA (over the air) from websites.

as far as texting... the device does not support texting with boost.
there are several ways around this..

you can try a free messaging program (one such as "RAMBLE IM" to use AOL IM).
i used to use this and just send messages to peoples phone numbers that i had saved on my buddylist. (EX: +15552223333)
-OR-
you can download "GMAIL" which is google email and send emails to peoples cell phone numbers. every cell phone number comes with an email.. for example to send a text to a VERIZON customer u would send the email to 5552223333@vtext.com and they would just reply to it and u would get it. however, they wont see ur phone number it would show up as ur email account u set up with google mail. another however is that gmail doesnt inform u on ur handset when u receive an email u have to manually check it and refresh it but if u go to ur google email account using a computer u can go to settings/options-> forwarding/pop tab-> and forward all emails to ur phone number@messaging.nextel.com (EX: 5552223333@messaging.nextel.com) now everytime u get an email it will send it to ur handset as well and it will vibrate or ring whatever u have it on and let u know u have a message.

you can google all these programs to download them and put them on ur blackberry thru desktop manager. good luck.

Mar 24, 2009 | RIM BlackBerry 7520 Handheld

1 Answer

Blackberry Curve 8330 - Stopped receiving e-mail from one account (but not the other)


The setting should be on your phone. Either delete the account on your phone and reset it up. Or check the email settings option.

Jan 19, 2009 | AT&T Blackberry Curve 8300 Smartphone

1 Answer

Every time I receive an email, it comes with the message RIM_bca


If its a message something to this effect (this message is used to carry data between the handheld and the wireless network, do not delete or reply) Go into your desktop on your phone and go to options, advanced options and service books, you will see two service books that say Desktop (cical) and desktop (cmime). Leave each one hightlighted and hit menu button and select delete. If you set up the blackberry desktop manager with the wrong email itegration and then sync'd your blackberry to your computer these service books get pulled into your device. To avoid it happening again reinstall your bblackberry desktop manager and when it gets to the section about selecting your email integration, select blackberry internet service (even if you dont have the internet on your phone)

Nov 16, 2008 | RIM BlackBerry Pearl 8100

6 Answers

Picture Messaging


If your sympton is:

You see a red X with unknown error on your BlackBerry smartphone when sending picture attachments in an email message.
The service books for the email integration are corrupt
To resolve this issue, delete and resend the service books from the BlackBerry® Internet Service or BlackBerry® Enterprise Server.

or

Picture messaging allows the user to send and receive photos to and from their contacts.
Important: The Instant Messenger recipient must be online to send the picture.
To send pictures from your BlackBerry smartphone camera using <Instant Messenger>, complete the following steps:
  1. On the BlackBerry smartphone, preview a picture.
  2. Display the menu and select the Instant Messenger you want to use to send the picture.
  3. Complete the onscreen instructions.
To send a picture from within an Instant Messenger for BlackBerry smartphones application session, complete the following steps:
  1. Within the Instant Messenger session, display the menu and select Send Media. The Which Type dialog appears.
  2. Click Picture. The Pictures folder opens.
  3. Select the picture you want to send. A request is sent to the recipient indicating you sent a file and an option to Accept or Decline the file.
    • If the recipient clicks Accept, the Save File dialog opens. The recipient saves the file on the BlackBerry smartphone.
    • If the recipient clicks Decline, The sender receives a message indication the file transfer was declined.
or

The BlackBerry smartphone user is unable to send a picture as an email message from the Media application of the BlackBerry smartphone. The Send option is not present on the menu when the email message is sent using an email account that is associated with the BlackBerry Enterprise Server.

Although the current BlackBerry Internet Service supports large attachments or attachments that are in their native format, BlackBerry Enterprise Server software version 4.0 does not.
A BlackBerry smartphone that is provisioned with the current BlackBerry Internet Service uses it as the default method for sending pictures from the camera. As a result, when attempting to send a picture attachment from an email account that is associated with the BlackBerry Enterprise Server, the Send option will be missing from the menu as the image is in native format and size.

Upgrade the BlackBerry Enterprise Server to software version 4.1 Service Pack 2 or later, since support for large attachments or attachments that are in their native format has been introduced in that version.

Follow the steps below to send the picture attachment from the Messages application on the BlackBerry smartphone:
  1. Select Messages on the Home screen of the BlackBerry smartphone.
  2. Press the Menu key.
  3. Select the Compose Email option from the menu.
  4. In the To field, enter the contact address where the email message is to be sent.
  5. Press the Menu key again.
  6. Select the Attach File option from the menu.
  7. Browse to and select the picture to be attached to the email message.
  8. Send the email message.

Sep 24, 2008 | RIM BlackBerry Pearl 8100

1 Answer

Cannot set up email


When you upgraded to the BlackBerry Curve, did you add the BlackBerry data plan to your account? If not, then this process won't work. If you did add the BlackBerry data plan, contact AT&T and ask to speak with the BlackBerry support. They can make sure that everything was provisioned properly.

Aug 23, 2008 | RIM BlackBerry Curve 8310 Smartphone

30 Answers

Blackberry Pearl automatically deleting messages


TRY THIS...Press and hold the up/down bottom left key. While holding this down press L then 5 then L then 5 again. an event log will appear now press the menu key scroll down to CLEAR LOG. USING THE TRACK BALL PRESS THE BALL AND DELETE THE EVENT LOG. These are cookies and will destroy your memory which is very small anyway. Do this from time to time and it should solve your problem. Good luck to all......

Mar 03, 2008 | RIM BlackBerry Pearl 8100

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