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If you have an iphone, you have your setting set to "do not disturb" which will silence calls automatically which is a great feature for times when you are in a meeting or even a movie theater.
I'm assuming you have an iphone which is the most common phone and easiest to accidentally turn this mode on. If so, go into your settings and underneath the "notifications" and "control center" tab, you will see "Do Not Disturb". Switch off the "manual" tab as well as "scheduled" if that setting is on. Now, your phone should ring like normal.
Hope this helped!
This is a shot in the dark without knowing more details, but have you checked to see if the Do Not Disturb setting was accidentally turned on?
If you have an iPhone, go to: Settings + Do Not Disturb
If you have Android (depending on the phone) check Settings + Sound & Notification + Interruptions
Let me know if none of this works and what kind of phone you have
Hi Jill, I'm assuming you're using an iPhone with the latest software update here: you should be able to go to Settings + Do Not Disturb and edit your preferences there. Let me know what phone/ version you are using if this does not help
For GE 6.0:
There is a button on the base (NOT the phone), you need to press it once again to turn off Do Not Disturb
For GE 5.8 GHz:
1. Pick up the phone handset and dial *98. 2. Press 2 to disable Do Not Disturb. 3. Once you hear the confirmation that Do Not Disturb has been disabled, you may hang up the phone handset.
Not sure how you set this feature but here is the solution:
To set DND you would have pressed your feature button, 60,and then feature button again (if you were forwarding to another extension you would have had to enter an extention after 60 and then the feature button. This sets your DND or call forward.
To eliminate press feature, 69 and then feature again this should cancel the call forawrd or do not disturb.
For GE 6.0:There is a button on the base lower right corner (NOT the phone), you need to press it once again to turn off Do Not Disturb
For GE 5.8 GHz:1. Pick up the phone handset and dial *98. 2. Press 2 to disable Do Not Disturb. 3. Once you hear the confirmation that Do Not Disturb has been disabled, you may hang up the phone handset. Hope this helps!