Question about Epson ACULASER CX11NF All-In-One Printer

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Epson ACULASER CX11NF incoming fax problem

I have a problem receiving faxes.

I have a Telstra fax duet separate fax number that worked fine with my previous Samsung MFP on DRPD mode.

Now I have tried it set on:
Auto switching
Fax
Phone
TAM

The problem with auto switching is that if the phone (non-fax) line rings, the fax will answer the call over the conversation.

TAM won't recognise the incoming fax call.

Please tell me I haven't wasted $1300

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I used to have this problem too.

I have different phone numbers for my TelstraClear shared fax/phone line, and solved the problem by setting our EPSON CX11NF to fax only.

Now it answers all the calls made to our fax number straight away. The 'phone' number still works perfectly.

It seemed counter-intuitive because I thought the EPSON had to do the thinking, and that if I set it to Fax Only it would try to answer the calls to the 'phone' line as well as to the 'fax' number. But it works because the shared phone/fax line is actually smart enough to sort it out before it gets anywhere near the fax appliance.

Hope my experience helps you too.

Posted on Mar 04, 2008

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Try this:

Unplug line from back of printer

Set the Incoming mode to autoswitching
set DRPD to Off so that it will recognize all incoming calls

** if possible call your telephone company and set a distinctive ring pattern for phone calls

replug cable on line port at the back of printer

then ask someone to send you a fax...

Posted on Feb 22, 2008

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Mar 05, 2008

    Set Incoming to AUTO and DRPD to Normal

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