Question about Epson ACULASER CX11NF All-In-One Printer

2 Answers

Epson ACULASER CX11NF incoming fax problem

I have a problem receiving faxes.

I have a Telstra fax duet separate fax number that worked fine with my previous Samsung MFP on DRPD mode.

Now I have tried it set on:
Auto switching
Fax
Phone
TAM

The problem with auto switching is that if the phone (non-fax) line rings, the fax will answer the call over the conversation.

TAM won't recognise the incoming fax call.

Please tell me I haven't wasted $1300

Posted by on

Ad

2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I used to have this problem too.

I have different phone numbers for my TelstraClear shared fax/phone line, and solved the problem by setting our EPSON CX11NF to fax only.

Now it answers all the calls made to our fax number straight away. The 'phone' number still works perfectly.

It seemed counter-intuitive because I thought the EPSON had to do the thinking, and that if I set it to Fax Only it would try to answer the calls to the 'phone' line as well as to the 'fax' number. But it works because the shared phone/fax line is actually smart enough to sort it out before it gets anywhere near the fax appliance.

Hope my experience helps you too.

Posted on Mar 04, 2008

Ad
  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,447 Answers

Try this:

Unplug line from back of printer

Set the Incoming mode to autoswitching
set DRPD to Off so that it will recognize all incoming calls

** if possible call your telephone company and set a distinctive ring pattern for phone calls

replug cable on line port at the back of printer

then ask someone to send you a fax...

Posted on Feb 22, 2008

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Mar 05, 2008

    Set Incoming to AUTO and DRPD to Normal

×

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Canon mx 410 fax answers voice calls


I have an MX870 with the same problem - fax picks up during a voice call and I can no longer hear the caller. As with everyone else, the problem is intermittent and not replicable.
I have tried tel priority mode and fax priority mode (from the phone/paper submenu under physical Fax button) and all the various RX receive setting under Fax Settings submenu of the physical Settings button.
But I have a new possible solution. I only use the fax for outgoing -- for some time now I have been using K7.net for incoming faxes which delivers faxes to my email. That way I have a dedicated fax number, never miss an incoming fax while on the phone, and I have all faxes in electronic form as well.
So, my new idea was to set the MX870 to DRPD (distinctive ring pattern) receive mode (from the phone/paper submenu under physical Fax button). Since my phone service through Xfinity/Comcast does not offer DRPD, I am hoping that the MX870 will NEVER pick up a fax.
I will keep you posted as to whether this works.

Jan 13, 2012 | Canon Pixma MX410 All-In-One Printer

2 Answers

Canon MP830 has stopped receiving faxes. When the fax phone number is called it rings but the fax does not pick up.


Can you still send fax? if sending and receiving are not working you can try to update or uninstall/reinstall the software for this unit..

Hope that helps.............

Aug 15, 2008 | Canon PIXMA MP830 All-In-One InkJet...

Tip

Free Fax | Free Internet Faxing After setting up your fax you would want to test...


Free Fax | Free Internet Faxing

After setting up your fax you would want to test it of course.
Use free internet faxing to check if you can send and receive fax transmission.

Free Fax | Free Internet Faxing

on Feb 23, 2009 | Epson ACULASER CX11NF All-In-One Printer

1 Answer

I have a new AT&T DECT6.0 single line answering machine and i'm trying to connect it to my Epson Aculaser fax ( the single phone line is phone/fax), however it's not differentiating the...


If this is a new machine, why haven't you contacted AT&T? Sounds like either it's a configuration problem in the answering machine or it's incompatible with your phone line.

Jul 17, 2011 | Epson ACULASER CX11NF All-In-One Printer

1 Answer

Manual on how to fax on the canon MX340


set up for fax reception the following four modes are available for receiving faxes. select a receive mode according to your needs. you can change the receive mode any time. refer to the on screen manual basic guide. A CALL RING PATTERN DETECTIVE SERVICE (DRPD/NETWORK SWICH) MAY NOT BE AVAILABLE DEPENING ON THE COUNTRY OR REGION OF USE. TEL priority mode- FAX priorty mode- FAX only mode- DRPD/network swich.
press the FAX button then press the MENU button ( the fax setting screen is displayed) use the left or right button to select RECEIVE MODE SET., then press the OK button ( the receive mode set . screen is displayed ) select a receive mode then press the OK button ( the select receive mode is sdisplayed )

Jul 12, 2011 | Canon PIXMA MX340 Wireless Office...

1 Answer

Our HP 2140 fax under distinctive ring setting DRPD was answering under our Master ring (double Ring) until yesterday it switched inside somehow where it now answers regular phone ring instead of...


Was the fax plugged into another telephone line? Maybe a power surge?

My solution would be to reconfigure the fax from scratch to learn the ring pattern.

From the Manual:

Step 1-Teach the HP Fax the ring pattern

The HP Fax will learn the ring pattern when you call it from another telephone or fax
machine.

1. Be ready to call the fax machine.
2. Press Menu repeatedly until BASIC FAX displays and press OK.
3. Use LEFT ARROW - RIGHT ARROW BUTTONS to scroll through the options until DRPD Mode displays and press OK.
Call this fax from another fax machine... Waiting Ring...
will display.
4. Call the HP Fax.

DRPD OK will display when the pattern has been learned and the HP Fax will return
to Ready mode.

Step 2-Set up distinctive ring (DRPD) answer mode

Once you have activated distinctive ring, it becomes one of the answering modes you
can select by pressing the Mode/Contrast button.

Press Mode/Contrast repeatedly until DRPD Mode appears in the display.

• In Ready mode, DRPD appears in the right hand corner of the display.
• Now, the HP Fax will manage calls and faxes as if it were set to AUTO mode
(AUTO mode on page 28)


TIP: Distinctive ring must be set up again if you reassign your fax number
or connect the machine to another telephone line. Once set up again (that
is, the fax machine has learned the ring pattern and the answering mode is
correctly set), you should test the fax machine by calling the fax number
and another number on the same line. The machine should respond
appropriately to a call placed to the fax number with fax tones, and to a
normal telephone call with the expected ring pattern.

Mar 04, 2011 | HEWLETT-PACKARD HP 2140 Fax

1 Answer

Epson Aculaser CX11NF Printer is offline


you need to go to settings ,then printers then right click from your mouse on your printer ,then put it online..thats it...i hope it will work..

Mar 25, 2010 | Epson ACULASER CX11NF All-In-One Printer

2 Answers

How do I use use a distinctive ring to separate the incoming fax from the incoming normal calls I want to direct to the answering machine. I am from S. Africa. I am using an all in one Samsung SCX-4521F. I...


Firstly, you will need to get a 2nd ringtone from your phone provider. Most of them will provide a designated "fax ring" (not a new number) for little or no cost.

In DRPD mode, you can receive a call using the Distinctive Ring Pattern Detection (DRPD) feature. “Distinctive Ring” is a telephone company service which enables a user to use a single telephone line to answer several different services.

Using the Distinctive Ring Pattern Detection feature, your fax machine can “learn” the ring pattern you designate to be answered by the fax machine. Unless you change it, this ringing pattern will continue to be recognized and answered as a fax call, and all other ringing patterns will be forwarded to the
extension telephone or answering machine plugged into the EXT. jack. You can easily suspend or change Distinctive Ring
Pattern Detection at any time.

Before using the Distinctive Ring Pattern Detection option, Distinctive Ring service must be installed on your telephone line by the telephone company. To set up Distinctive Ring Pattern Detection, you will need access to another telephone or someone available to dial your fax number from outside (a cell phone will do!).

To set up the DRPD mode:

1 Press Menu until “Fax Setup” appears on the top line of the display.
2 Press the scroll button ( or ) until you see “Receive Mode” on the bottom line and press Enter.
3 Press the scroll button ( or ) until you see “DRPD Mode” on the bottom line and press Enter.
4 When “Set” displays on the bottom line, press Enter.
“Waiting Ring” appears on the display.
5 Call your fax number from another telephone. It is not necessary to place the call from a fax machine.
6 When your machine begins to ring, do not answer the call.
The machine requires several rings to learn the pattern.
When the machine completes learning, the LCD displays “End DRPD Setup”.
If the DRPD setup fails, “DRPD Ring Error” appears. Press Enter when “DRPD Mode” displays and retry from step 3.
7 To return to Standby mode, press Stop/Clear.
When the DRPD feature is set up, the DRPD option is available in the Receive Mode menu.

To receive faxes in the DRPD mode,
you need to set the menu to DRPD;

NOTES:
• DRPD must be set up again if you re-assign your fax number, or connect the machine to another telephone line.

• After DRPD has been set up, call your fax number again to verify that the machine answers with a fax tone. Then have
a call placed to a different number assigned to that same line to be sure the call is forwarded to the extension telephone or answering machine plugged into the EXT. jack.

• In Tel mode, you can receive a fax by picking up the handset of the extension phone and then pressing the remote receive code Alternatively, you can press On Hook
Dial
(you can hear a fax tone from the remote machine) and then press Start on the control panel of your machine.
• In the Fax mode, the machine answers an
incoming call and immediately goes into fax
reception mode.
• In Ans/Fax mode, the answering machine answers an incoming call, and the caller can leave a message on the answering machine. If the fax machine senses a fax tone on the line, the call automatically switches to Fax mode.
• In DRPD mode, you can receive a call using the Distinctive Ring Pattern Detection (DRPD) feature. This option is available only when you set up the DRPD Mode.

The full user manual for your machine is located here

Hope that is of help to you :)

Nov 09, 2009 | Samsung SCX 4521F All-In-One Laser Printer

1 Answer

Phone line gets busy tone while recieving fax in DRPD mode


As I understand it, this is as it should be. You have two different numbers sharing the same physical line and only one can be active at any one time, so if you are using the phone and someone tries to fax, the fax line will be engaged and similarly, if you are sending a fax and someone tries to ring on your phone line, it will be engaged.

Nov 07, 2008 | Samsung SCX 4521F All-In-One Laser Printer

1 Answer

Fax Receives but does not print


You have a known issue with your unit, the unit will require a firmware update. The issue is known to epson and they should fix it under warranty. Contact your local epson service centre or contact epson direct in your country. If they try to charge you, scream loudly at them, advising them that this is a known issue with this model and they are obliged to repair it. You will find they will fix it without too much objection.

Gremlin 11

Oct 17, 2008 | Epson ACULASER CX11NF All-In-One Printer

Not finding what you are looking for?
Epson ACULASER CX11NF All-In-One Printer Logo

723 people viewed this question

Ask a Question

Usually answered in minutes!

Top Epson Office Equipment & Supplies Experts

Alun Cox

Level 3 Expert

2678 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18424 Answers

Are you an Epson Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...